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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.3

based on 631 reviews
86%
Recommend This Property

Ratings Breakdown

631reviews

  • 5 Stars
    406
  • 4 Stars
    115
  • 3 Stars
    45
  • 2 Stars
    41
  • 1 Stars
    24

Management and customer service matter

By

September 26, 2022

Although I am a long term Platinum Elite IHG patron, this was my first stay at a Candlewood Suites property. I was pleasant surprised at the size and appointment of the rooms. While I will now consider staying at Candlewood Suites properties in the future, I would NEVER consider staying at this property. I did a mobile check-in and my credit card was billed at 10:32 a.m. on Saturday morning. I arrived shortly before midnight Saturday to find that none of my standard requests had been honored. Instead of being assigned a high floor away from the elevator, I was assigned a low floor. After asking again for a high floor, I was given keys to a higher floor. To my surprise, the door to that room, which was located AT the elevator, was ajar. I didn't attempt to enter. Rather, I returned to the front desk. I was given the same room after being told that housekeeping had failed to close the door. During the time that I waited and engaged with the male, front desk clerk, the female mgr. stayed in a back office yelling out to the desk clerk and interjecting herself into my conversation with him. Extremely rude behavior. Not once did she come out from her office to address me face-to-face or to apologize. The following morning when I departed at 7:30 am both the mgr. and the desk clerk were outside the property. He on his phone. She passing me, again without a greeting, apology or acknowledgement. Lastly, professionalism matters. Both the manager (I knew who she was because she had been pointed out to me as the person who was stocking the pantry when I first arrived) and the desk clerk were dressed very casually. In my opinion, greater attention should be given to grooming and attire, for those assigned to front desk duties, even on third shift as it can set a tone. In this instance, the tone set was not positive and the customer service delivered was far below the standards I that I have come to enjoy and expect from IHG properties.

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Clean room, friendly staff

By

September 23, 2022

Clean room, bathroom very clean, wonderful staff. Great value! Enjoy staying at IHG hotels!

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Good value

By

September 05, 2022

This is a good value in Bloomington, but don't expect white glove service, just the basics. The hotel is located on the south end of Bloomington without a lot of restaurants or services nearby. Staff is friendly.

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excellent stay

By

September 03, 2022

i love the new feeling and cleanliness of this hotel

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Great

By

September 03, 2022

Thx room was very clean and they accompanied us arriving extremely late

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It worked.

By

August 22, 2022

The hotel was fine. I would not choose it again if I did not have reward nights. There were items left from the previous guest which was weird and did not seem to be clean.

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Took daughter to school

By

August 20, 2022

Great affordable property. Clean and comfortable beds/pillows. Helpful staff.

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Dirty and in need of renovation

By

August 13, 2022

Dirty hospital gown on floor of closet. Dirty dishes. Tiny kitchen sink. Only 1 fork and 1 bowl. Kitchen floor in need of refinishing or replacement. Dirty elevators and hallways. Missing smoke detector. Loose shower rod in bathroom.

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Most Value for the Money

By

August 13, 2022

Great hotel with a very easy location to get on the highway to beat morning rush hour and so many restaurants nearby for dinner. The room does have a full kitchen, so grocery store right down the road is another option for those of you that like to cook! Gym was pretty big for a hotel and the pool was very relaxing. Definitely recommend!!!

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Great for a Visit to IU

By

August 13, 2022

Had a great visit at the Candlewood when I was down at IU. Recommend this hotel.

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Bloomington Indiana

By

July 29, 2022

I would recommend 100%! The room was clean, the staff were nice and inviting! The indoor pool was clean but a little to hot. The free coffee, cookies and popcorn available 24 hours was nice! They have 2 gas grills and tables under a gazebo for use of all guests!

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amenities

By

July 26, 2022

laundry machines provided, grills and tiny congregating area out back/side.... full refrigerator in room, ice machines work, indoor pool (but it's very hot inside pool room and water is not real cool) parking is simple but can't pull straight through because of alternated lines

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