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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    94%
    Recommend This Property

    Overall Experience

    4.5

    based on 123 reviews
    94%
    Recommend This Property

    Ratings Breakdown

    123reviews

    • 5 Stars
      83
    • 4 Stars
      24
    • 3 Stars
      9
    • 2 Stars
      5
    • 1 Stars
      2

    Clean, Neat and Tidy

    By

    May 23, 2017

    club

    Perfect for a family of 3.
    The front desk staff Stacy, Bailey and Alex were very informative kind and helpful.
    Housekeeping staff was extremely diligent and always busy cleaning rooms and hotel corridors and other common spaces.
    The hotel can look into better mattresses and larger beds for he rooms including the sofa pull out beds.
    But I just stayed at the Byron, Georgia Holiday Inn express and in comparison the Candlewood Management is Par Excellence!

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    Staff Ignored Clogged Drain

    By

    May 18, 2017

    platinumelite

    Stayed in numerous Candlewood Suites around the country and am familiar with limited service when it comes to daily cleaning of rooms, but ignoring a reported clogged drain in the bath tub is just unacceptable. Every time you take a shower the water fills with water and would take hours to eventually drain. And that was only after I lifted and closed the drain about a dozen times.
    This location, and it's fail to follow through staff, left a bad impression with me that will have me avoiding them next time. With so many other options out there, it's just not worth it.

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    Friendly, accommodating staff

    By

    May 15, 2017

    club

    There was always a pleasant greeting from the front desk regardless of the time of day.

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    Wisconsin Adventure

    By

    May 14, 2017

    club

    We stayed here while visiting the Milwaukee area. It was convenient to the downtown area and near the highway as we went into Door County. The stay was very pleasant--the room was comfortable and quiet. We would stay here again.

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    Water Superintendent City of Ashland

    By

    May 11, 2017

    Perfect place to stay, easy to get to and close to everything you need

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    Accommodating Staff

    By

    May 10, 2017

    Staff was friendly and helpful. Room was clean and quiet.

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    Overcharged for stay

    By

    May 06, 2017

    I recently stayed at this Candlewood Suites. I made a reservation for 10 days but only ended staying 7 days due to needing to move to a new location for work requirements. When I checked out I was given a statement billing me for the 7 days I stayed. After I left, my credit card was charged for the additional three days, I was not aware of this until I reviewed my credit card statement nearly a month later. I talked with the property manager and he indicated that I was contractually responsible to pay for the extra 3 days based on my reservation. I travel extensively for work and frequently have to cut my hotel stays short due to business needs. I have never had another hotel chain or IHG property bill me after the fact for cutting a reservation short. Corporate IHG stands behind the property manager and indicates that each IHG property manages their own customer billing practices. I will certainly avoid this Candlewood Suites property in the future, and I will avoid IHG properties in general when possible.

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    Excellent

    By

    May 06, 2017

    club

    Customer service was excellent and also cleanliness was top notch

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    Comfortable bed and clean room

    By

    May 04, 2017

    club

    I was very comfortable in my clean room.
    The television channels were great and the staff
    was very friendly and assist me with all my desires.

    I would definite stay at your facility again when I come
    back to Milwaukee Brown Deer.

    Thank You.

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    Excellent

    By

    April 26, 2017

    platinumelite

    Highly recommend this hotel for all occasions. It's quiet and superbly kept. The staff is extremely accommodating

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    Great value with full kitchen

    By

    April 16, 2017

    Great value stay with excellent kitchen in room. Comfortable feeling from the beginning, with welcoming staff, good location, good quality room. Comfortable stay.

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    Excellent

    By

    March 28, 2017

    platinumelite

    Overall great experience - clean and quiet room. Friendly staff.

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