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 Guest Reviews
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89%
Recommend This Property
Overall Experience 4.4
89%
Recommend This Property
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Cross country trip
ByEllisdor
October 03, 2022
Everything was perfect and we always stay here when traveling. We recommend this location and facility to everyone. It’s convenient to freeways, dining and shopping.
Needs deep cleaning and pest control
ByDelaware IN
October 03, 2022
Looks like they’re about to do a major overhaul and it’s not a day too soon! Even without the overhaul though there is no excuse for rooms with overwhelming onion Oder or cockroaches! Third room we were assigned was ok. Really the stars here are the people, Jake at the front desk is as good as you’ll ever find in customer service. He patiently and with empathy helped us from fist room assignment to the third one. If we ever stay here again, it will be after the tedious complete and we see many positive reviews. I should add the lady at the desk the next morning was also very good at customer service too.
Feel at home shower and comfortable bed
ByMinkss
October 02, 2022
The shower head was to die for and the bed you just fall in!best place I stayed at in awhile! Made me feel right at home! Highly recommended!!
Loud.
ByCliff
September 24, 2022
Someone ran the vacuum at 1am almost each night. Someone made fish each night and stunk up the entire place and it’s hard to be in your room when it smells so bad. There’s a bad spot in the 2nd floor hallway that is going to make someone fall. The elevator does a lot of jerking and banging. Makes you think the thing is going to fall. They are aware of this.
Needs improvement
ByTbrg
August 29, 2022
Guest rooms cleanliness require attention to details
Pleasant place to stay
ByYuuper44
August 29, 2022
Great service, ease of check-in, easy access to major highways yet quiet and comfotable, location was excellent for venues and restaurants we visited. Room cleanliness and comfort level was excellent. Recently restarted travel after COVID, so IHG Hotels get first booking priority with us.
Comfortable Bed, unclean bathroom.
ByDonnie68
August 28, 2022
I arrived late, around midnight from a long all day drive. I went straight to my room and prepared to get ready for bed. My morning shower is where the problem came. The tub drain was so clogged that water hardly drained from the tub while showering. There is a scum ring around the tub where this has been going on for quite a while. Showering in four inches of water, in a tub that clearly hasn’t been cleaned, with a scum ring is disgusting. Had a seen this before my shower I would not have showered.
I mentioned this to the checkout clerk and she seemed a bit offended that I told her the tub was dirty and the drain needed cleared. She stated that she would check to see if anyone was available to go see if it’s clogged. This after I had just told her it was clogged.
I won’t stay there again.
Good Location and Nice Staff
ByAvery0922
August 25, 2022
The location was great for my travel needs. The staff was accommodating in the need for an additional checkin guest. Would stay here again in the future.
Front Desk Staff was outstanding related to all shifts.
ByKen France
August 17, 2022
Again, Candlewood Suites should have an indoor swimming pool and world pool. It's really needed after a long day at the softball park. Your Staff was really nice related to all shifts. The air conditioning unit was old and outdated and should be replaced.
Rooms are clean, but service is lacking.
ByAJ Jain
August 16, 2022
The rooms were super clean. However, our first room' shower and bathroom lock were broken. I brought it to the attention of the staff in the morning and left for the day without taking a shower. When I returned late at night, the shower and bathroom lock was still broken. I brought it up again with the staff. They transferred us to a different room. The new room was extremely cold (the thermostat was set to 60 degrees Fahrenheit), and the kitchen burners were broken. We paid for the kitchen but were unable to use it because the burner had failed. The next day, we checked out. Overall, a terrible experience. We're wondering if we should stick with AirBnB.
Comfortable Room
ByRalo
August 10, 2022
The staff was great, and I used the table top stove and utensils, also the big refrigerator was a plus. This was an enjoyable place to stay, thank you very much and hope to see you soon
Excellent Choice
ByBooklady76
July 19, 2022
Loved this hotel, great location, excellent staff and a lovely room. Very affordable which I really appreciated in this time of high prices. I did not use the kitchenette because I was only here for one night but would have been great to have for longer stays.