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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.3

based on 927 reviews
85%
Recommend This Property

Ratings Breakdown

927reviews

  • 5 Stars
    587
  • 4 Stars
    182
  • 3 Stars
    63
  • 2 Stars
    55
  • 1 Stars
    40

Above and beyond by the staff

By

November 21, 2023

Warm and welcoming. Made you feel like family. Would highly recommend.

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Great

By

November 11, 2023

Hotel was clean and the staff was friendly. The pool could stand to be just a little warmer but overall, great experience

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Great for any visitor.

By

August 24, 2023

I am a local American but my in-laws, who were staying at Candlewood Suites, are Nepali and speak little to no English. They felt very comfortable walking around the area and staff treated them properly.

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Comfortable beds and great service

By

August 21, 2023

Only got to stay a very short time but it was overall of very nice experience.

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Great stay

By

July 19, 2023

I've stayed at this hotel on multiple occasions. Rates are always affordable, and rooms are very clean! These two things are most important to me when deciding where to stay.

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Very nice stay

By

July 09, 2023

Great place to stay with friendly staff. I wish they had double queen rooms instead of double beds, but even so the bed was comfortable.

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Needs improvement

By

July 08, 2023

There was absolutely no hot water in the shower. Air was none in the bedroom. There was one small little vent that was supposed to circulate the air into the bedroom with the fan which did not work. The room was very hot and uncomfortable for sleeping. But if you try to sleep on the pull out bed, which, of course is uncomfortable, you would freeze because you were trying to get air into the bedroom The girl at the front desk was absolutely sweet as could be.

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The bed was perfect, and all the new updates to the place looks clean an fresh

By

June 12, 2023

Looking forward to come to this motel , and stay very safe an no worries for a single person

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Friendly staff

By

May 29, 2023

Throughout my stay I interacted with at least three different staff members. Everyone was very friendly, cheerful, polite, and helpful--even at 3:40am. I always like candlewood suites for my longer stays and will continue to choose them.

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Comfortable beds and great service

By

May 10, 2023

Candlewood Suites was a great alternative to the very pricey hotels in Louisville Kentucky Derby week. Clean, comfortable, and welcoming, with Derby week complimentary festivities in the lobby.

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Excellent Customer Service

By

May 02, 2023

I reserved one room with two queen beds. When I arrived, the staff member informed me that they did not have a room available, but instead gave me two rooms at the same price as the one room. I very much appreciated this service.

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Excellent stay

By

April 29, 2023

Really love the kitchenette, we can cook meals in it. Also, location is within 5 minutes of Walmart, so we can get anything we need. Staff never bothers us or look down on us, regardless how many times we go to smoke. Love this place and look forward to our next stay here

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