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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
98%
Recommend This Property

Overall Experience

4.8

based on 122 reviews
98%
Recommend This Property

Ratings Breakdown

122reviews

  • 5 Stars
    109
  • 4 Stars
    9
  • 3 Stars
    3
  • 2 Stars
  • 1 Stars
    1

First Day Problem

By

July 07, 2020

club

I drove over 6 hours with my husband and three toddlers. Arriving the first evening we took it easy and woke up early the next morning only to find the power was out which I know is not the staff's fault at all. However I went to the cupboard to buy my family something to eat. I bought 3 bowls of cereal, two packages of sausage biscuits and one honey bun. I spent 14$ on food that could not be ate because of the power outage my milk iny room was warm and the microwave didn't work for the other stuff. Had I not just opened my eyes I would have realized this but having three children to feed plus my pregnant self and husband I was just trying to get some food for my family. When I went to pay the lady at the desk failed to tell me none of this food could be ate. As we wait and wait for the power to come back on our room is hot, our phones were dead since we couldnt charge them and I was coming to town to meet some friends and couodnt get ahold of them to find out where or when we were meeting. I then try to take a shower again that was shot down since there was no hot water due to power still being out. My husband also had a tattoo appointment that he was late for since he had no phone to look up the address or phone number of the business. When the power finally did come back on and I was able to get ahold of our friends I was very upset and she came to the hotel and talked to the lady at the front desk. The lady informed her she didnt want to get her manager involved so she would put points on my member awards. Which I just applied for the member awards upon arrival at the hotel because of our friends living there we planned on coming and staying often. She put 250 points on there which to me was nothing in my personal opinion considering I couldnt feed or give my 3 children a bath, had no phone for communication, was stuck in a hot room, had no t.v. or anything to entertain my kids, the pool was closed, the list goes on.

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Quiet, clean,

By

July 05, 2020

platinumelite

Great hotel! The only thing this hotel didn't have that we prefer is a breakfast bar. The kitchenette made it easy to work around that.

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Great Hotel! I love it here!

By

July 05, 2020

I love it here! I will stay here again.The staff is Awesome, the place is always clean! Home away from home.

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Amazing home away from home

By

July 01, 2020

club

Our trip was absolutely amazing. Our room was literally home away from home. Everything we could possibly need was right at our fingertips. The pool was comfortably warm and a great place to relax.

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Great place to stay

By

July 01, 2020

Room was clean, helpful staff, wish they had a little better parking area when I came back from my event there were hardly any parking spots available.

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Great location

By

June 27, 2020

platinumelite

The hotel is in a prime location to four different state parks which have waterfalls. It is also close to Nashville.

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Hotel is amazing

By

June 26, 2020

club

Best hotel branch around. Definitely need more hotels like the Candlewood

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Excellent Experience

By

June 25, 2020

I often travel for work and have stayed at many hotels. My stay at Candlewood was amazing. The beds were amazing and everything was so clean. The staff were very accommodating and informative. I highly recommend this hotel.

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Hotel was good and quiet

By

June 23, 2020

I had no concerns with hotel. Wasn't informed hotel wasn't cleaning rooms due to Covid. But went down to front desk and was provided new towels. Stayed 3 days and it was quiet and everything worked.

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Great Amenities

By

June 20, 2020

We had a very good experience with this facility. We were traveling with 3 kids, so they can be a little rough and hard to please, but once we got to our room, they completely relaxed and let loose. They also had plenty of places to store the drinks and snacks they brought along, thanks to the kitchenette in our suite. I would definitely stay here again.

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Amazing suites and great service

By

June 18, 2020

Loved this place. Had a wonderful stay and so close to many dining areas as well as bowling and winery

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Wonderful stay

By

June 17, 2020

I would recommend this hotel to anyone. Very nice rooms, friendly staff. Being a tornado victim we didn’t know what what kinda room the insurance had provided us with. We were very pleased with it

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