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 Guest Reviews
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77%
Recommend This Property
Overall Experience 4.1
77%
Recommend This Property
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Not quite up to IHG standards
ByTexasMrFixer
December 06, 2023
Overall clean room and facility, but several not so great items:
$100 hold for incidentals? A bit steep (and unexpected)
No hot water (Luke warm at best) at 10:pm so not a high usage time
Tub drain stopper frozen in place from corrosion.
Checked out early to move to HiEx close by
Great stay!
ByGreaseleaves2000
November 25, 2023
Courteous staff, comfortable beds, clean rooms. I really enjoyed my stay. Requested to have a late check out and was promptly approved which really helped with my late outbound flight
Great room for the location
Bygafromga
November 07, 2023
i liked the location of the room; i liked the room; the facility wasn't as clean as i would have liked and i wasn't recognized as IHG member until a room was available and i was checked in. I didn't get anything (bottle of water, etc) for being a highly rated member for many years. Otherwise the facility fit the bill.
Shower water temperature luke warm
Bycary_c9
November 07, 2023
Hallways were very dirty and smelled musty or like mildew. Shower just warm never got hot
Missing necessities
ByKGM23
October 29, 2023
Working TV - I needed to unplug the DirecTV box, let it cool down, and then wait while it restarted. The TV and box were not in sync for volume so I needed to walk over to the TV to adjust the volume. The front desk was not willing to give me a discount but was willing to come up if I could not figure out the TV. Thank goodness I was able to figure it out on my own. I did not need the additional stress when my son was in the hospital.
Soap in bathroom - the only soap was body wash in the shower and dishwashing soap in the kitchen. Thankfully I brought my own.
Clean kitchen glassware - it was dirty
Regular coffee - there was only decaffeintated coffee and tea
Working hardware - bathroom cabinet and toilet paper holder falling off
$100 deposit fee for incidentals - I will never stay at this hotel again if there is a need for a $100 deposit fee
I was surprised that Candlewood Suites Indianapolis Airport was not up to the standards of Candlewood Suites Downtown Medical District.
However...Room was clean. Bed was comfortable. Water was hot. Towels were provided. Refrigerator was cold.
Nice stay at a low price
ByWan234
October 16, 2023
Hotel staff were friendly and helpful. Room had good kitchen facilities and was quiet. TV was broken but maintenance responded quickly.
Slowly Falling Apart
ByI h8t cold weather
October 13, 2023
I've stayed at several Candlewood locations, this one is slowly dying. Owners are not reinvesting in the establishment. It's slowly falling apart. Housekeeping misses things like running a dishwasher cycle. The TV's in the rooms are very outdated and do not properly work, no ice in the hotel anywhere.
This hotel is the reason brands become value brands. Not too late to fix it before it becomes unfixable and too expensive to repair.
Employees need uniforms, at least uniformed shirts so when they're outside the front doors under the canopy with their friends hanging out, as a guest you'll know who's working and who to look for if something is needed.
Customer service exceeds expectations
ByJwine70
October 09, 2023
The hotel itself was very quiet and in need of some renovations. Overall a very pleasant stay. The desk person, I believe her name was Kat, couldn’t have been better. She was so kind and helpful, make sure you don’t lose her!
Only complaint I have, as a veteran, is the American flag out front needs replaced as it is falling apart.
Absolutely confused
ByDazzed
October 06, 2023
So I had a great stay at this hotel absolutely amazing to be honest. The room was amazing the staff was great . Friendly helpful and very on point with knowledge about everything I had stayed for a couple days and than left and came back this stay was a lot longer 30 days again fabulous hotel
Well I went to make a reservation and they had me for a stay I wasn’t there they after 30 days were supposed to give me my taxes back and they said it would be credited to my account for next stay well I called hotel to make reservations and they showed a stay for the day after I left for another week and they were saying that the room was trashed I was smart enough to take pics of room and why would I check out and stay another week and not use the credits I had it makes no sense to me at all other than a staff member allowed someone to stay in my room after check out or what idk waiting general manger to call me to sort this out
I take several trips a year to Indy on business and I had really enjoyed my stay I hope we can sort this out it would be a shame if we don’t
Awful
ByHinkle_k
September 27, 2023
The blood stains on the sleeper sofa are unacceptable !@
Convenient location, affordable with some caveats
Bystayedforaweek23
September 24, 2023
The suites are nice, and the rates are great. The beds are on box springs that are noisy, and only one out of six washers and dryers worked. You're far enough away from the highway noise that you can get good quiet sleep. The nice thing about Indianapolis is that you're not more than twenty minutes from anywhere thanks to all the highways and lack of traffic.
Nice Hotel not location
ByTbone1blue
September 18, 2023
The hotel itself was great. The rooms and the hotel were very clean. The staff was very friendly and accomodating. The only downside is the location. It didnt seem as if there was a great route to get to our destination and the surrounding area was a little sketchy.