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 Guest Reviews
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94%
Recommend This Property
Overall Experience 4.5
94%
Recommend This Property
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nice place
Bykevinecl
July 15, 2017
very clean. close to the airport .. should have an airport shuttle though
A really nice hotel that needs better mattresses
ByObliqo
July 12, 2017
Everything about this hotel was terrific with one glaring exception...the mattress in the room. It's hard enough to get a good night's sleep when one is on the road and this is only made worse by an uncomfortable mattresses. I would think that this should be a high priority for a long term stay hotel.
I'll be back
ByWilliam
July 10, 2017
Comfortable, clean, safe place to be. Few dining options near property. Easy expressway access.
My stay
ByMalkie
July 10, 2017
Not luxury but good value- more cleaning services for room
Water ran out..
ByAndy22222
July 07, 2017
I stay over 200 nights a year within IHG chain. This was a first for me. The hotel ran out of water. The part which amazes me is that next to the first traffic light, there is a gas station - no more than a minute drive. I am sure you have a lean supply chain etc., but those shouldnt come in the way of getting bottles of water from a gas station next door or somewhere else nearby.
Otherwise its a relatively new candlewood hotel and clean(er) than average Candlewood.
Exceptional Front Desk Service, Comfortable Hotel
ByJoni
July 07, 2017
Candlewood is not typically my go-to for business accommodations, however it seems that every time I visit Indianapolis, I end up in a Candlewood. I was pleasantly surprised with this particular Candlewood. The property was newer than the one closer to IMS. The parking lot was in good repair, the hotel was well lit, and it was obvious where the entrance was located. The availability of luggage carts was a bonus...as it seems more and more hotels are going to the mini-carts that are a joke for anyone traveling with more than a carry-on.
The front desk staff was exceptional. I was greeted with a smile and a warm welcome by Sharon. She was unable to find my name in a reservation, and I explained I was there with a group. At the time I was at the desk, another member of my group called the hotel stating there had been confusion with other crew members who stated they did not have rooms available. I recognized the name of the guest that was being discussed on the phone and offered my help to Sharon. I produced a copy of the hotel list for our group, and Sharon then located a copy behind the desk, which was not labeled with a group name. The confusion with others had been they were referring to the name of the client, or the event we were attending, instead of the name of the employer. Sharon and I reviewed the names, confirmed attendance, and she then had everything she needed for the direct billing of all rooms. Sharon was grateful for the assistance, and never once stopped smiling during our interaction. She was pleasant, professional, ensured I was welcomed as an IHG Rewards member, offered information on the local area, and went out of her way to ensure I knew about the pantry and where the guest laundry was located. Sharon was a superstar, and quite a gem of a front desk associate.
The room was comfortable enough and appointed as expected. The decor was welcoming, and I did not have to move any furniture to plug in my phone or laptop.
The business center computer worked, as did the printer (which is also a rarity in hotels today.) The printer contained plenty of paper, and notepads and pens were available.
Overall a decent value for the price, and the location was convenient enough. There is not much surrounding the hotel, as it backs to a residential area, but any food or amenities were a short drive away.
The parking lot did not accommodate over-sized vehicles or trailers.
Great service and clean rooms
Bygeorgelm90
July 06, 2017
The staff was amazing except for the maintenance they seem like they didn't want to resolve my ac issue
Best Dog Friendly Value
ByDennis606
July 05, 2017
Great value for a weekend stay with my dog along. For the price, the kitchen was a definite bonus.
Property was clean. My limited interaction with the staff was pleasant. Plenty of space to walk the dog. Quiet enough that the dog was never put on alert.
Pleasant enough stay that my only complaint is that I wish there had been a fry pan in the kitchen to complement the pots and dishes.
Very friendly staff
ByCori
July 05, 2017
Despite there not being much around the hotel itself, it was a lovely stay. We were about 15 minutes from downtown, which made it a bit less expensive than the hotels closer in. The drive getting to the museums and parks was not bad - well worth the money we saved by being a little further out. The staff at the hotel was great. They were very friendly and helpful. The hotel - inside, outside, and in our room - was very clean. Our 4 year old daughter loved the indoor pool. It was nice to not have to worry about weather when using the pool too. We stayed at this hotel, in part, because it had a kitchen. The kitchen was nice - it had a full sized fridge, not a mini-fridge. We would stay there again.
Great Sleep!
ByZach
July 03, 2017
Wonderful stay! Only thing that could have made it better is if the front desk clerk were more attentive.
Convenient to airport
Byhappy2016feet
July 02, 2017
I need a hotel close to the airport. The Candlewood is clean, rooms are comfortable and provide the opportunity of a kitchen if you want to prepare or store your own food. There is a pool and fitness center.
great airport option
ByBatreader
July 02, 2017
well maintained suites and strong internet connection make this a good, cost-effective option. Includes an indoor pool - unusual for this price.