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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 619 reviews
92%
Recommend This Property

Ratings Breakdown

619reviews

  • 5 Stars
    452
  • 4 Stars
    108
  • 3 Stars
    19
  • 2 Stars
    15
  • 1 Stars
    25

Review

By

August 02, 2020

Clean room, front desk staff wore masks and were very nice.

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No hot water in room 107

By

July 25, 2020

platinumelite

I checked in Thursday night and the young lady at the desk was very pleasant. Once I got all of my belongings inside I noticed that the desk was closed, I proceeded to go and Shower and the water was cold and would just get slightly warm. Friday when I got up I let the young lady know at the desk the problem with the water and I was told that it would be looked at. I sat outside in my car for a while so that they could do what they needed to do, when I went back in the water still was not hot and no having steaming hot water at a hotel is what I usually experience with IHG!! Then on my Third night with you all I noticed a roach the night as soon as I finished eating my food, as I went to the trash I saw something jump of the brim of the trash can and of course it tried to run I killed and then noticed a egg sack on the floor in front of the sink!!! Now I take the trash outside since there isn’t anyone there at the time, I was scheduled to check out so I didn’t worry about then something came up and I decided to stay another night! Well Sunday night I went to get some soup and no sooner than I finished it my napkin fell on the ground I got off the bed to proceed to pick up the napkin and there is a roach on the napkin that had only been on the floor for seconds and that means to me that you all are not cleaning the rooms Thoroughly and is not Acceptable especially since Pandemic!!!!!! I am very disappointed with my stay and I know definitely not to return to that location....... Needless to say after that I kept all the lights on until it was time for check out to make sure I wasn’t attacked by Roaches or take any with me. I asked for a late check out and was told the latest was 1pm I then proceeded to wash my belongings and as I walked out of the laundry room to go back to room for something that took me all of 2 minutes to get and return back to the laundry room my key had been Deactivated so that seemed very strange since the Employee behind the desk was saw me walk back and forth a few times so I’m not understanding why it was already after 11am but before 12pm or maybe a few minutes after and my key is all of the sudden shut off and when I went to get it Reactivated he assumed I was checking out after he saw me trying to go in the laundry room before I came to the counter. He also claims he couldn’t make my key stop working, But on my trips back and forth to the laundry room I noticed a dead roach on the floor by the cupboard..... I

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Staying in Jacksonville during Covid peak

By

July 21, 2020

platinumelite

Very friendly staff at the front desk. Very good value for the area. Room appeared clean and sanitized.

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Well stocked kitchen appliances/dishes

By

July 20, 2020

club

Mostly slept and some meal prep but spent most of time visiting

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It's Near Family

By

July 19, 2020

I stay here because it is near family. It's a nice place that's well maintained. It's a bit expensive. So if we don't receive certain benefits because of Covid-19 you're saving money but the guests pay the same rate. I also chose this place because I stayed there once before.

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Excellent stay 10/10

By

July 12, 2020

platinumelite

Had a nice quiet stay. Loved the the comfort of the room and friendlyness of the staff

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Wonderful all around, everything I could ever need out of town.

By

July 12, 2020

Wonderful staff and great cleanliness. Everything I need in a hotel when I travel for work or pleasure. The facility is great for workers or family members traveling for any reason.

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Relaxing

By

July 11, 2020

club

I make the best choice when I stay here.
Maria at the front desk help me at check in
And the nice lady who check me out
We’re top of the line both of them were super polite, friendly and nice.
My room was neat and comfy
I certainly relax and sleep great.
I felt very secure with the cleaning and sanitation even on the elevators and zanitazer station in each floor.
I will definitely go back.
Thank you for a great experience.

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Restful

By

July 05, 2020

club

There is no words to describe the quality of the rooms.

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I sent emails already

By

June 30, 2020

I sent emails for this problem already nnnn jjjjj Jhon hbhj

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Great environment excellent service

By

June 26, 2020

If you come here look for Jose he is a great person and knows how to make you feel welcome you and your family with kids. Excellent service.

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Nice place to reserve

By

June 24, 2020

club

Everything was great except that the grills were down, that was one of the main reasons why I chose this establishment since it was Father's Day Weekend. Jose who was at the desk was very nice, informative,

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