Open Gallery
 Guest Reviews
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87%
Recommend This Property
Overall Experience 4.4
87%
Recommend This Property
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Bed was a bit on the hard side. Room was almost European small.
Byucas107
October 23, 2023
Room was adequate for a nights stay. Not sure I'd recommend it for a longer stay. Not sure I'd call it a suit either. I mean there wasn't any sitting area. Though the idea of a stove top and a fridge I guess is what they point towards, but for a suite, I'd expect a couch, not a chair jammed in a corner right next to the bed.
Great staff and comfortable beds
ByJames from montrose
October 17, 2023
Check in was pleasant. The clerk was friendly and engaging making me feel welcome. She gave me some helpful information regarding local restaurants. The bed and pillows were wonderful. The television was a little challenging to figure out how to operate, but I finally figured it out. Check out was easy and once more the clerk was very friendly, In this era of staffing shortages these two were good finds for the hotel.
Clean rooms great service
ByLizardsteve
September 21, 2023
Very clean nice staff worked with my pets accommodating rooms
Uncomfortable mattress and no air conditioning
ByKlockwise
September 04, 2023
Hotel and room was clean, the staff was courteous and friendly. Our mattress was uncomfortable which was not too much of a problem until the air conditioning stopped working. My wife ended up sleeping in the chair the last night we were there.
Wonderful place to stay
ByChrisa71
September 03, 2023
We were there for one night, it was quiet, clean, and comfortable. The staff was friendly and helpful, they answered a few questions. There was no breakfast but several restaurants within a few miles.
Great service
ByVballer09
August 24, 2023
Service was great comfortable bed room was very clean
Terrible management
Bybldaws
July 13, 2023
I confirmed a check in time of 3pm. I got there at 3:30 and our room wasn’t ready. Our room wasn’t ready until 4:30 and during that time management shift changed so I talked with the day and night manager. Both were incredibly rude. Rolling their eyes, not giving an explanation, not even bothering to look for another room when I asked. The front desk person working was very nice, but the managers were awful. Do not recommend staying here and won’t be back.
Great experience
ByI do t have one
July 11, 2023
We were welcomed by an amazing staff when we arrived and they made everything super easy and accommodating. Especially since our room we had booked at another place before coming to your location..was HORRIBLE! And their staff wasn’t any better than the room. Refused to refund any of our money. But y’all made everything great for the weekend once we arrived at Candlewood!
Thought stovetop didn’t work
Bysmmny
July 05, 2023
Nice location and very clean rooms. Were very disappointed when we got there, with groceries to cook something up, and we thought the stovetop didn’t work. We ended up making a microwave meal instead the first night and then the next night we stayed we put in a special request for a room with a stovetop that actually worked. After thinking we got yet another room with a faulty stovetop we contacted the staff only for them to tell us that the timer on the wall controlled it. We had initially thought it was just a plain timer to monitor cooking times but we even tried it initially too just in case. After using it though we found out that the burners had to be on, in addition with the timer set, for the thing to even show that it worked. It was something on our part that we hadn’t thought about but still was very disappointed the first night when we had got groceries and everything to cook. We could’ve contacted staff the first night but didn’t think it would’ve changed anything since we had considered it not working. Also saw other reviews about the stovetop not working so don’t think we’re the only ones that experienced the same problem. Makes sense now that the timer controls it but instructions or something posted somewhere would’ve been helpful since we did try the timer function initially just without the burners turned on.
Able to Make Things Simple in Crunchtime.
ByLehmann85
May 30, 2023
I was coming from a hotel I did not feel comfortable at, and the lady behind the desk was kind enough to trust I would show up without taking my credit card number. She was understanding of my situation as she worked at an IHG close to the hotel I was coming from.
Short and Sweet
ByMichael815
May 29, 2023
Short stay while traveling across country, location was excellent and close to dining options. Staff was very helpful and accommodating while traveling with a child and a pet.
Loud and not a great neighborhood
ByGoosielynn
April 15, 2023
The hotel was really loud and not in a good neighborhood. I didn’t feel safe and didn’t sleep well. I didn’t use the pool, cupboard, or gym because I didn’t feel it was safe. The check in was easy and polite.