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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.6

based on 556 reviews
92%
Recommend This Property

Ratings Breakdown

556reviews

  • 5 Stars
    444
  • 4 Stars
    55
  • 3 Stars
    22
  • 2 Stars
    15
  • 1 Stars
    20

All the creature comforts of home!

By

March 19, 2023

This was my first experience with an IHG facility that I can remember. This location is placed near great shopping and restaurants! The bed was comfortable, as was the recliner for relaxing. The large workspace/table was a great addition to the room. The full size refrigerator was great to have. The coffee pot could be larger, (if you’re a big coffee drinker, bring your own pot or be prepared to make multiple pots during the morning as it’s only a six cup maker). The induction style stove takes a little getting used to and only works for 15 minutes at a time on a timer that must be reset constantly if you’re cooking something that takes some time. The cookware provided is nice but STUCK with anything I cooked no matter how much cooking spray I used. The dishwasher is nice however very loud so I would suggest running it when you’re not going to be in the room for a little while. Bathroom is nice but water pressure seemed to be a bit on the low side.

The only real problem I had with my stay was the housekeeping schedule. Full services were only scheduled for once a week during my stay. This conflicted with a card that was left in my room that stated that there would be at least a daily room refresher. This daily room refresher did not happen once during my stay. I also had two requests for in between cleaning disregarded. I simply asked for someone to come and run a vacuum cleaner and sweep as I was doing my best to keep things wiped down and even bought my own dishwasher tabs and rinse aid because I got tired of asking for them from the front desk, just not my thing to have to ask for something like that all the time.
Other than that my stay was incredible and will definitely stay at a Candlewood again.

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Excellent staff and delightful stay

By

March 14, 2023

Absolutely Excellent. Staff on hand that day were truly polite and accommodating. Rooms best ever so fresh and clean.

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The experience was great

By

March 12, 2023

I enjoyed the stay the room and bath room were very clean the rooms were comfortable and I felt like I was at home I will be staying there again when needed. I also recommended the hotel to some friends

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comfortable bed and great friendly service

By

March 12, 2023

Great place to stay clean, staff very helpful and friendly no matter time of day or night.

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Comfortable beds

By

March 05, 2023

Hotel staff was kind and helpful the location was close to many things to do

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Wonderful place to stay

By

February 26, 2023

Awesome stays looking forward to my future in IHG .It’s always great staying at IHG .lookin into a week stay in Portland me. Stayed in rosewood in Mcdonaugh ga and dats inn xpress in Augusta ga.I would like to be an ambassador and travel around to all IHG locations.

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Comfortable, great bed experience

By

February 20, 2023

I would recommend this place to any and all people interested in going to McDonough, GA. or other city that may have a Candlewood Suites Hotel but the one in McDonough is pretty much the best for me.

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All around great experience

By

February 19, 2023

The 3 weeks I stayed have no complaints vary clean and everything was perfect

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Great Value

By

February 13, 2023

This candlewood suite is probably the nicest one I’ve stayed at. Staff is so customer friendly and the rooms super clean.

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My stay

By

February 12, 2023

Only thing I did not like about my stay, was they didn’t have coffee in the room daily. They said they ran out? And having to go to the desk for toilet paper

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A complete hotel experience, home away from home

By

January 31, 2023

Everything you need is already there for you and not only is the kitchenette great but there's also pots, pans and utensils to use that makes the experience that more enjoyable.

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Sink was slow

By

January 08, 2023

Staff was great. No too toothpaste available. Ability to have pets great. No extra pillows available

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