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 Guest Reviews
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87%
Recommend This Property
Overall Experience 4.2
87%
Recommend This Property
|
friendly staff, comfortable suite
ByOmega Rob
September 20, 2016
My wife and I actually stay at this Candlewood suites location annually when visiting family in the area and will continue to do so. Because of the friendly staff comfortable accommodations and location. I would recommend this hotel to anyone.
Great stay
ByPVbluebell
September 12, 2016
Enjoy being able to cook my own meals. Great kitchenette to cook both a supper and breakfast meal. That in itself saved money from other places that even provide breakfast.
Comfortable bed, Friendly service, Great location
ByRich-I
September 11, 2016
I travel through the area frequently and usually stay elsewhere. I am so glad I stayed here. I will be back.
Great Location
ByTrooper Diaz
September 10, 2016
Central location. Everything you may need is in close proximity; Shopping mall across the street, Meijer and Eway within a cpl block radius, The room itself had a feeling of home to it. Reminded me of my college dorm, only nicer!
my review
ByIHG fan1
September 08, 2016
overnight stay was comfortable. requested queen room but I think the bed was a double which is a little small when you are used to a king.
Staff and Management
BySubrena47
August 11, 2016
I understand training new employees but to leave an employee who is clearly not knowledgeable or confident enough to handle guest with questions and complaints is in my opinion unsatisfactory customer service. And because my party and I weren't told of up charges in our rate where we could have chose to stay or go we were met with some unfortunate extra cost on a trip to bury my grandmother. I like Candlewood suites but I will never let Merrillville serve me again and I travel to my home town frequently.
Exceptional Service
BySusan51515
August 03, 2016
Upon check in for business I met Ruth Ann who was extremely helpful in assisting me in getting a good rate for business travel.
Excellent Location; Poor Service
Byguptaraj
July 28, 2016
Prior to check in - I had some questions about my reservation. I emailed the hotel. They did not respond back.
They did not recognize me as a Spire Elite member; no room upgrade was offered.
The TV in the room was not working; it played only 1 channel. The DVD player did not work either.
The AC unit had 3 settings for the Fan: Auto, Low and High. It only worked on Auto.
I complained about all of this during my stay and at check out. The front desk apologized and said they would credit me with 1 night stay (out of 2 that I stayed). My reservation was with IHG points; they did not credit my account and I created a case with IHG Guest Relations. The hotel did not respond to that either initially. When I complained to IHG again, the hotel's GM called me immediately and re-deposited the points right away. While it is of concern that there were problems with the room it is more upsetting that their customer service is very poor and substandard. Thank you.
Super hotel and very quiet!
ByBFC Souljerboy
July 26, 2016
Great place to stay if you need a quiet, comfortable, clean hotel that is conveniently located and has a great staff.
Comfy bed but not internet service and poor TV service
ByRobBob1234
June 22, 2016
AC worked great in room, Bathroom was new, TV and internet were horrible. Will not go back
Peaceful
Byroad hawk
June 15, 2016
Very quiet and peaceful. Always get a good night sleep. Friendly staff in the evenings, and still friendly in the morning.!! Always recommend this place.
Nice Hotel on the Inside
ByMabesX
June 01, 2016
It was roomy. It was clean. The beds were comfortable.