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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
80%
Recommend This Property

Overall Experience

4.1

based on 617 reviews
80%
Recommend This Property

Ratings Breakdown

617reviews

  • 5 Stars
    338
  • 4 Stars
    138
  • 3 Stars
    48
  • 2 Stars
    45
  • 1 Stars
    48

OK

By

March 29, 2023

You business practice of sending copies of credit cards and drivers license is an invitation to identify theft. This is an automatic FAIL

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Decent price but not a great property

By

March 21, 2023

It’s an older property, or at least looks like it. The rooms aren’t well maintained, with stains on the floors, etc. The kitchenette was filthy, had to scrub grease residue off all appliances, pans, dishes, etc., and dirty dishes were left in the dishwasher. It was loud also, both mechanical noises and being able to hear other guests.

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Great Stay!

By

March 18, 2023

The property was within walking distance to excellent restaurants. The bed was comfortable and the room very clean.

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Was OK

By

March 15, 2023

Dated but adequate. Located away from other hotels, needs refresh. Was clean enough and kitchen worked out.

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Great service

By

March 14, 2023

Checkin was professional, recognized my status and friendly. I would definetly stay here again with my employees.

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Convenient Location

By

March 09, 2023

This is a convenient location in the Illinois area to Scott AFB, O'Fallon, Fairview Heights, Belleville, Lebanon and St Louis. Close to grocery stores, Sam's Club and several restaurants.

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Very comfortable, great amenities!

By

March 08, 2023

I love this place. Its very comfortable, clean and has great additional amenities. Very spacious and provides me with everything I could possibly want while I stay for the weekend!

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Great customer service

By

February 25, 2023

Very good and friendly customer service. Room was clean and well stocked. Only thing I would have liked would be a small one cup coffee pot.

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My Stay

By

December 17, 2022

I have been staying at this facility for 9 months or more. Staff is awesome and friendly. Rooms clean. It's located close to everything I need. I love the suites since I am a long term guest. Being able to cook in my room is a plus.

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Service Bad

By

December 03, 2022

The chair was broken but usable. We did not complain about the chair. The chair was removed during the day while we were out visiting the Arch. No Note or communication regarding the chair. Went to the front desk and they knew the chair was removed but would not get us a replacement of any kind. Just said they could not do anything about it.
Also, the phone in the room did not work. The TV remote would not power on or off the TV. Had to go get a TV-specific remote. Will not stay here again.

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Not Impressed

By

November 28, 2022

Being a IHG member I was disappointed with my stay at the O'Fallon Illionois location. The room was not very clean and only had 1 towel for my wife and myself. I've stayed at other Candlewoods without a problem. Hopefully they attend to the housekeeping slip uo and improve.

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Kind Staff and Great Amenities

By

November 18, 2022

We always come back to the Candlewood because of their wonderful staff and the amenities which are great for a long term stay. It really helps to have a full size fridge, stove top, and kitchen necessities. And when we had a problem in our room, staff addressed it immediately and upgraded us to a better suite with no extra charge. We will definitely be back!

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