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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property

Overall Experience

4.3

based on 681 reviews
82%
Recommend This Property

Ratings Breakdown

681reviews

  • 5 Stars
    430
  • 4 Stars
    124
  • 3 Stars
    47
  • 2 Stars
    37
  • 1 Stars
    43

If you know, you know

By

14 September 2023

Highly recommended by others and has lived up to the expectations. Thank you!!!!

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Value for money

By

07 September 2023

This was an impromptu stay. I was able to get a reservation in under 24 hours. This is a pet friendly hotel. I stayed for the day and got what I expected. They are flexible and I was able to have a late check out

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Management and Staff

By

19 August 2023

They all go above and beyond to make sure you are taken care of and feel at home. Albert and Ti'esha are a wonderful duo as a management team.

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Great Customer Service

By

19 August 2023

Been here for a long time my home away from home. The staff are great and they always make sure you are taken care of. Keep up the great work!

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Thank you

By

16 August 2023

Candlewood has always been great to me this place has been like a home away from home for me.
Thank you Albert you have a great staff.

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Excellent Staff

By

12 August 2023

The staff was extremely friendly and accommodating. The few problems we did have were handled professionally and speedily.

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Enjoyable Stays

By

11 August 2023

My stays @ Candlewood have always been great. The staff as well as management are always courteous and very attentive. The rooms are clean and the amenities are exactly what you need for a long or short stay.

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Great Customer Service

By

11 August 2023

I have stayed at this location on and off this entire year and to say the service I have received was and is always impeccable is an understatement. Albert,Ti,'eshsa, Heather and Amy, are customer service rockstars who really care about the customer having a great ihg experience! Based on all of this I will make sure all my family, friends and co-workers make IHG hotels their hotel of choice whenever they are traveling or just need a night away from home.

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It's cheap, but you have to be careful.

By

11 August 2023

Room is big and can use the kitchen. but a bit dirty the floor, noisy, and appear the insects.
room service frequency was around every 2 weeks and plan was every 6days.
please understand this unexpected experiences.

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Management team is friendly

By

07 August 2023

Managers at the property treat you well and make sure you are taking care of even during peak hours when it gets busy.

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Reasonably comfortable bed and good service

By

06 August 2023

Room was quiet and comfortable. Grounds were pretty clean and safe.

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Great staff, significant pest problem

By

26 July 2023

The staff were friendly and kind, recognized me and explained the property's policies. The room unfortunately had a significant pest problem. I could not sleep due to the pests and left in about 5 hours.

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