Open Gallery
 Guest Reviews
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86%
Recommend This Property
Overall Experience 4.4
86%
Recommend This Property
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Don’t bother
ByDswRsw
November 10, 2020
The hotel staff we encountered when we arrived was not polite at the least turned his nose up to us and acted as if he hated his job. Demanded we bring our dirty towels down to him when we asked for two more for in the morning. Accused us of having more then two people since we already used two towels because we showered when we arrived which was no e of his business I paid for the room he was totally out of line. In fact we left at 12 am because the next door neighbor banged on the adjoining door and turned his tv up so high because my wife and I were having fun together at 10 pm on a Friday night. Disgusting staff and the adjoining door had no barrier and you could see under it into our room. We left and we told all our friends exactly 300 couples never to use your facility
Comfortable room
Byescamaro2
November 09, 2020
I was intrigued by the way I enter the room was really clean and comfy.
Cleanliness is a must!
ByGREY08
November 07, 2020
We stayed for 8 days, the room is clean for the first 3 days. On the 4th and 5th day we requests to have room service but front desk staffs said that our room is schedule to be cleaned up on the 6th day. So I asked them again to please clean it up before day 6 because the trash in our room were already overflowing. Unfortunately, they really waited for day 6 to clean up our room.
Beds were hard as a rock!
ByChristina
November 03, 2020
Guest service nice, location and price good, dishwasher full of dirty dishes and beds very firm and uncomfortable. Hard to sleep, woke very sore. Not too sure on cleanliness with all the dirty dishes!
Excellent
ByTurbo250
November 03, 2020
My stay was great. When there was a problem the management team fixed it Immediately
It was okay...I guess
ByJohn
October 31, 2020
Clean the rooms better and swap out towels without guests having to carry them downstairs themselves. There were issues with the tv service. The heater was also broken when Plano was around 40 degrees my entire stay. The guy attempted to fix it a couple of times but I decided to just check out early and go somewhere else.
Good location, spacious room, comfortable bed, good service.
ByTmoney
October 28, 2020
Hotel's location is convenient to Plano and Dallas with easy access to surrounding areas. Staff was courteous. Room was decently clean and bed was comfortable. The gym had 24hr access via key card with an attached washer/dryer room. There is a treadmill, stairclimber and a few free weights - there was adequate wipes for cleaning the equipment. Did not make use of the Candlewood cupboard.
There was an issue with the key cards to the first room assigned at arrival so the staff promptly switched us to a different room. About halfway through the trip the key cards stopped working and the staff quickly issued new ones.
Overall a decent stay with some otherwise minor hiccups.
Great stay
BySteven
October 23, 2020
I love my time here at candlewood it was very comfortable very clean and roomy. Will be returning
Very clean room bathroom
ByWarOut
October 07, 2020
Great staff that should get more credit for what they do and have to put up with. I know they charged me twice for the deposit, but we are only human. They helped as much as they could with anything.
Excellent service.
ByAJ0096
October 05, 2020
Really enjoyed my stay, definitely would recommend!
Horrible front desk staff
ByNada
September 25, 2020
General manager and front desk show zero experience in conflict resolution and no customer service skills
Comfortable bed
ByBibi
September 20, 2020
The bed is the best part you can really have a good night in resting and a good sleep