Candlewood Suites Dallas Plano East Richardson

Dear Sandra 3000, What an exceptional review, thank you so much for sharing your love for our hotel! We strive to provide the very best in customer service to ensure our guests have a memorable stay, and our team will be happy to know they have achieved their goals! We look forward to your next visit to the Candlewood Suites Plano East ,and we hope it's soon! --KNooner;General Manager

Dear jw6697, It was a pleasure to welcome you to the Candlewood Suites Plano East. It is always nice to have a close, comfy place to stay after a long ,busy day, and I am thrilled that you found your bed, and guest suite, comfortable. Thank you for sharing your comments, we'd love to be your hotel of choice, in the Plano area. --KNooner;General Manager

Dear Paul-402, Thank you for taking the time to write a review of your stay. It is of utmost importance that all of guest's have a comfortable and problem free stay, and I want to address your comments. When you reported the initial problem with your guest room, Sidne' at the front desk offered to move you to another room, however, she stated that the hotel was sold out, and that the only room available was a smoking room. That is the reason that the second room , may have smelled of cigarette smoke. I do apologize for the issue that you experienced ,and I will be reaching out to you via telephone. --KNooner; General Manager

Dear Anonymous, Thank you for taking the time to write a review of your hotel stay. I wanted to take a moment to address your concerns. With our complimentary internet service, you have to first log onto the Candlewood network, and then launch your browser, in order to enter the access code, and proceed onto the internet. If you were having a problem accessing the internet, any manager on duty would have been happy to help you. There are a few things that make Candlewood Suites hotels special, and one of those things, is that we only provide housekeeping service every six days. As an extended stay hotel, our guests value their privacy, and once they are settled into their guest rooms, do not want to be disturbed. If any guest needs clean towels or linens, they are always available at the front desk. Candlewood Suites hotels, do not offer a prepared breakfast due to the fact that all of our guest rooms are equipped with full kitchen facilities, giving each guest the option of preparing their own choice of meals. We do have healthy and hearty breakfast options for purchase in the Candlewood Cupboard on the lobby level. I apologize if the front desk did not familiarize you with our brand, upon arrival. I try to ensure that the front desk agents inform each guest at check-in, about all of the hotel features, including the housekeeping schedule. Our commitment is that every guest have a comfortable and problem free stay, and I apologize that we did not meet this standard for you. I am happy that I was able to contact you by email, to discuss your comments. --KNooner;General Manager

Dear Mazengray, Thank you for your review regarding your stay, and for pointing out that you noticed an insect in your guest room. I have had Terminix inspect the guest room that you reported, so that they can take care of any issue. I am happy that our brand was able to provide you with reward points, in a good faith effort, to thank you for your patronage. We take pride in our hotel, and are always happy when a guest alerts us of a problem ,so that we can contact the proper company, to remedy the problem. --KNooner;General Manager

Dear Jolo13, I first want to thank you for being our loyal guest. Always a pleasure to see your friendly face. Thank you so much for taking the time to review your stay with us. We truly appreciate your feedback as it helps us provide the best quality service for our guests. I was delighted to share your kind words with our staff, who are dedicated to making sure each guest is taken care of. I was also pleased that we were able to place you in a very quiet area of the hotel. Thank you again for sharing your review with us and fellow travelers. --KNooner;General Manager

Dear John of Oklahoma, Thank you for writing a review of your stay with us. We are delighted to see that you had such a wonderful stay, and that your room was quiet and cool. I am grateful that you were impressed with our guest service ,while here with us. We certainly look forward to having you stay with us again upon your next visit to the Plano area. --KNooner;General Manager

Dear ConnieC3, Thank you for taking the time to provide a review of your stay. I am thrilled to know that you were pleased with your guest suite, and our service. I apologize that we did not have free weights in the fitness center for your use. We had considered adding free weights, however, with all of the other equipment , including the all-in-one, weight training machine, there was just not enough space in the fitness room to add the rack for the free weights, and the ability to use them comfortably. Once again, I apologize. We want all of our guest's to be 100% happy. We hope to see you again soon, when your travels bring you back to the Plano area. --KNooner;General Manager