Open Gallery
 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
50%
Recommend This Property
Overall Experience 3.3
50%
Recommend This Property
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Staff
BySteve and Doreen
November 06, 2023
Employees were the best, everyone was amazing, being short staffed, as it is everywhere these days, they really were fantastic!!! Nice job! Could have been a bad experience but it was a great one!
Make sure to tell them if you are a rewards member
ByArtandGinny
November 02, 2023
This hotel is out of the way and not easy to get to. The check in was clunky and we were surprise the breakfast was not free. That is until we advised them we were Gold Elite members, then we go a coupon for breakfast. It definitely would not have been worth the price they were charging for it.
Pleasant stay!
ByJessJay23
October 25, 2023
Beautiful view from our room. Our puppies loved it! We will definitely come back the next time that we visit Roanoke. Our room was very easily accessible and it was not loud around us at all. We very much enjoyed our time here.
hotel up to date- confortable and clean
ByRafros
October 23, 2023
Great lobby, restaurant decor, hotel up-to-date, confortable, clean and friendly staff
Comfortable and inviting
By
October 18, 2023
I was greeted as I walked in the building. The staff was always pleasant and friendly. The staff helped me with any questions I had. Rooms were always clean and comfortable.
Great experience
ByJasmin1591
September 25, 2023
I attended the Sinful Signings convention and decided to book a room in the same hotel. Staff was friendly and I was able to get my room without any issues. Room was clean and the perfect temperature. Definitely recommend and look forward to staying again.
Old and Dirty
ByGolfball60
September 24, 2023
The carpet was dirty, nothing in the room has ever been moved while cleaning. The corners and under the chair hadn’t seen a vacuum in years disgusting! The bed was like a big bowl, once you got in you rolled to a big hole in the middle. No desk and chair to set up computer to work. Had a recliner from 1910, but no outlet nearby to plug into, the only outlet was next to the bed across the room. This was a very noisy place, there were public areas outside the room which remained active and loud well into the evening.
Plan your transportation!
BySJam
September 19, 2023
I stayed 8 thru 10 Sept during a visit to Roanoke to attend a funeral and visit family. I thought I was prepared: knowing I was arriving at midnight, I had a list of taxi numbers to call if there were no cabs at the airport. Hah! Those taxi companies not squeezed out of business by Lyft and Uber, were busy elsewhere on a Friday night and I was stranded.
No, the hotel did not have a shuttle. And no, I actually don’t have the Uber app on my phone because I live in a country that doesn’t have Uber—shock, I know! I wasn’t going to download it in the middle of the airport after midnight on a dark and stormy night, either. I called the hotel and the reception person on duty, Mr Nigel Manuel, helped me out.
Big shout out to Mr Nigel for going above and beyond duty and personally helping a fellow human being out of a jam. Thank you!
Checking in and out was easy; the room was clean and well appointed; staff is genuinely warm and personable.
The walls are thin and the toilets are loud; internet is slow and spotty; breakfast is not included.
I didn’t take advantage of any of the amenities. Not much within walking distance, but the hotel is in a great location for a short trip to restaurants and shopping as well as the highway to downtown.
PS, I now have the Uber app on my phone.
Very clean
ByMike2801
September 17, 2023
The hotel was clean and well-kept. my guest room was large and very clean. The bed was comfortable and there were plenty of outlets for my media. I will stay here again when I am in the area.
Fix your credit card machines
ByRGoose2
September 05, 2023
I wasn't able to charge my dinner to my room because the server said there are issues with the credit card machine that caused multiple charges. She said they have stopped doing room charge for dinner and we had to pay at the bar. I wanted to charge to my room because I wanted the points. She said that I could just take the receipt to the front desk at checkout and the agent would be able to add points. When I went to the desk the agent was very confused about what I was asking and seemed surprised that the server suggested this. This is a long-term ongoing issue that happened when I stayed last year in October at the same place and it still hasn't been fixed.
Lack of cleanliness
Byall of the above
August 29, 2023
Not clean, seriously lacking basic cleanliness practices, as this is the case then management is most probably lacking and customer caring is as well, excuses would be difficult to come by...
Not a great IHG experience
ByDeb2740
August 24, 2023
We’ve been quite happy with the other Holiday Inn Express and Suites we’ve been in. This one seemed to be cutting corners in the wrong places. Charging $9.95 for breakfast is poor presentation and simply being cheap.