Open Gallery
 Guest Reviews
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81%
Recommend This Property
Overall Experience 4.1
81%
Recommend This Property
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Great Staff
ByRichardDallas
May 30, 2023
I’m not one to ever write reviews but this one stay I can’t stop raving about how nice and clean this property is and how phenomenal an employee was in helping me his name is Jose he saw how I was struggling with the luggage cart because the tire was flat so he brought all my bags to my room and he refused any tip I tried to give him to bad there’s not more people in general like him being so superior great Job IHG
Cozy, quiet location with quick access to the city!
By1nOhle
May 30, 2023
My stay at the Candlewood Suites - Shertz was a pleasant experience. It right off the highway east of downtown San Antonio. Close to good food, shopping, and just far enough from the heart of the city to more private and quiet stay. My room overlooked the beautiful outdoor pool area with outdoor furniture & BBQ Pit area.
Would definitely recommend to others.
EBR Enterprises 1 night stay
ByNative Eric
May 10, 2023
Great room and amenities. Very modern decor. The staff always takes care of me as a Platinum Elite. My worker was also very happy with his room. I also enjoyed the separate room to watch some television. The bathrooms at this hotel are always spotless!
Clean and great service
ByKieferv
April 25, 2023
The room was very clean which is very important to me. The room also had a kitchenette which I thought was very nice and great for the value. I will definitely be staying here again in the future and will continue to book at IHG hotels.
Good room
ByJavaJ
April 06, 2023
Easy. Good room. Good quality. Nothing to complain about. Parking a little interesting since it shares with a paint store.
Comfortable and Accommodating Services
ByLongshotX
March 31, 2023
I had a great stay at the Candlewood Suites. IHG is my go-to for hotel services when my team or I are traveling for business and leisure. From check-in to check-out, IHG and its affiliates have always been of great service to us. Thank you for everything.
Very clean rooms and great customer service!
ByNae91
March 27, 2023
I loved the hotel! I had a great stay, when I walked in I was greeted and helped right away. My room was very clean and in order.
Overall good
ByAstive99
March 20, 2023
First impression was horrible, front desk attendant wanted to charge me extra fee because I was 25 minutes earlier than 3:00 PM. Room was half ready even we had to wait until 3:00 PM. Leftover food I’m refrigerator, food on door steps, no bar soap in bathroom. Other that it was fine.
Convenient comfortable stay
BySLH50
March 08, 2023
This property was spacious, convenient and the staff was very friendly. Made for a great short stay.
Comfortable stay, great service
ByTravelingNurse319
February 03, 2023
Hotel was clean, comfortable and modern looking. Staff was very friendly, helpful, professional and courteous. I recommend this hotel to other, especially if one is planning an extended stay! It was a great experience. Thank you!
Perfect room and wonderful service
ByHameyt
January 26, 2023
The staff was very welcoming here. I was delighted to get to my room. It was the perfect size for a studio size room. The cleanliness was well above my expectations! The bed and lines Al were perfect and made for great sleep! Water pressure was perfect and hot water was plentiful! I can’t wait to stay at Candlewood again!
Bad experience
ByClaudia
January 02, 2023
I had a lot of problems during my stay…
I arrived to check in around 1 PM, usually when you arrive early to a hotel they check if the room is available but in this case they did not check anything, they just said that if I wanted to check in it was a $25 dlls fee.
Then they said it was a suite for 4 adults but the sofa bed was a really old and small matress that made it impossible to sleep in.
I do not know if it was the thickness of the walls but at night around 11 PM you could hear noises and people running and jumping on the floor above.
The cleaning of the room was another issue since they do not tell you that there is no daily cleaning and if you want the room to be cleaned you need to book it.
And finally, on my last night, the chain of the bathroom broke, so if you wanted to used it you needed to lift the top, put your hand inside the water and pull the chain to make it work.
We chose the hotel because of the price and location but we ended up having a lot of issues, some were not their fault but the sofa bed is just a joke, there is not possible for two adults to sleep in there.