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وفقًا لـ 3534 آراء
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Ratings Breakdown

3534آراء

  • 5 نجوم
    2011
  • 4 نجوم
    900
  • 3 نجوم
    328
  • 2 نجوم
    184
  • 1 نجوم
    111

A LOT OF TROUBLE

By

مايو ٢٨, ٢٠٢٢

Stayed here a few years ago and it was wonderful. Returned for our 45th wedding anniversary and had nothing but trouble,. Tv worked like it was connected to rabbit ears on the roof during a storm and constantly went crazy. Worst was trouble with key cards. 11 trips to front desk to get new ones because they rarely worked at elevator or laundry room. Had difficulty getting into anywhere but into our room.. Had to call front desk a lot to access anything or anywhere.. Wasted a lot of time dealing with this constant problem. No one could or would fix the problem. Wrote a handwritten 2 page letter to the general manager and got no response. We called corporate headquarters and got no response. We have stopped making any more IHG reservations for life after this. .We have been staying at Holiday Inns for decades but no more due to total lack of response from anyone. Pretty obvious they do not care about their customers. Staff was friendly but ultimately useless when dealing with the problems we had. We do not usually leave bad reviews but they asked for it by ignoring us.

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Relaxing Stay in DC

By

مايو ٢٦, ٢٠٢٢

The Holiday Inn near the National Mall in DC provided a relaxing stay not far from all the sights. The room was very comfortable, the restaurant was nice, there was a Starbucks onsite, and the hotel was close to the Metro, so it was easy to get around.

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Conveniently located in DC

By

مايو ٢٦, ٢٠٢٢

I travel a lot for work and spent time in this hotel because it was the best value in the area and had availability. I was not disappointed at all. This is a lovely hotel that is kept up well and has all the unneeded amenities including a connected Starbucks.

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Great Hotel In The Middle Of DC

By

مايو ٢٥, ٢٠٢٢

The hotel is a very convenient location, close to the National Mall. It has very comfortable rooms and the staff was very accommodating.

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Great atmosphere

By

مايو ٢٥, ٢٠٢٢

Very busy hotel but clean comfortable rooms and a friendly staff

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Great Location - Quiet Rooms

By

مايو ٢١, ٢٠٢٢

The location is superb if you want to be close to the national mall and the capitol. It's also close to a subway. The rooms were very quiet and you did not hear doors slamming from other guests during the evening/night.

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Has potential....but

By

مايو ٢٠, ٢٠٢٢

club

Stayed at this property for a local event. Stayed several nights and each day had its own interesting take. However there were some pretty unavoidable issues.

Room: Room was a very tiny corner room with a HUGE tv that sat over the desk. Even when pushed against the wall, you nearly hit your head on it. The TV's channels worked part time. I would say the only solid channels were local and HBO. No guide for channels or anything available.

-black mold in the bedroom where the ceiling and the wall connect just above the bed (see photos).
-unknown stain on the shower curtain that I believe could have been blood, but not sure.
-Rack in the tiny closet was coming off the wall and broken hangers.
-Large floor lamp did not work.

Hotel: Not a convenient location for our purposes but I am sure it works well for others. If you are looking for places to go and eat, drink/coffee, or shop. This is not your place. Its surrounded by businesses and offices. The only place to go is a super sketchy McDonalds and the incredibly slow Starbucks in the lobby area.

Each night, I'm still not sure why, there was a guy wearing a black mask and maybe a security jacket, sitting outside the elevators on my floor. My room was next to him. All night he was on the phone and listening to music, but was gone in the morning. Very weird.

Hotel staff was non personal and appeared to be bothered when you needed something, with the exception of the ladies who work at the Bistro host stand. Regarding the Bistro "breakfast", you would be better off finding another location. There is nothing here that is really worth the $20 it costs.

The pool was closed while we were there and I did not use the weight room so I am unable to attest to that.

If your here for business or need to find a quick place to stay, I guess it could work. If youre looking for a place to explore and see, I would stay on the north side of the Capitol Mall.

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Most good, some bad

By

مايو ١٧, ٢٠٢٢

Maintenance staff and front desk staff were great. Worked to correct any issues we had. The restaurant/bar staff were slow and not very friendly.

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Great stay and comfortable room

By

مايو ١٧, ٢٠٢٢

Room was very clean, comfortable and had a nice view of their courtyard area. Walking distance to the National Mall and the Wharf as well as a metro station down the street. This made it very easy to get around.

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It's an IHG spot.

By

مايو ١٦, ٢٠٢٢

Standard stuff there. It's a chain hotel. I had no real complaints. I enjoyed my time there. About 2 blocks from Capitol Mall. About 10 minute walk to Capitol building. About 10 minutes to the Smithsonian Art museum.

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I was overcharged for my stay by $461.40

By

مايو ١٦, ٢٠٢٢

I am not happy with the front desk's improper handling of charges to my credit card. They made multiple errors and I still need it resolved. I was overcharged and I also clearly instructed them twice to charge everything for my 5 rooms 3 nights stay to my IHG card. They still charged $2691.88 to a 2nd card even though I clearly told them not to charge anything to it. I only gave them that card as a backup because the IHG card gave a fraud alert at checkin that i immediately resolved and told them yes it's a valid transaction. Also this review process is terrible. It states I am giving it an excellent review, yet I am clearly not happy at all with this hotel.

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National nurse March

By

مايو ١٤, ٢٠٢٢

The hotel is older but clean, the showers have great pressure and water was always hot! This hotel is centrally located so you are able to walk to monuments and museums. It is also close enough to walk to the wharfs for dining. Overall a great stay. Staff was friendly, they have a bell hop and will hold your bags till you room opens or your plane leaves.

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