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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
85%
推荐此酒店

整体体验

4.2

基于 1012 评论
85%
推荐此酒店

Ratings Breakdown

1012评论

  • 5 星级
    574
  • 4 星级
    241
  • 3 星级
    80
  • 2 星级
    68
  • 1 星级
    49

4 days stays

By

2021 七月 25

The purpose of staying in that location was to accomodate our medical appts at the U OF M medical centers. They offered a special rates for that reasons, which was very helpful for us. We had issues with outside noises on our first night, the front desk personal were very prompt to resolve that issues for us.

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Rooms were clean comfortable

By

2021 七月 23

Keycard problems Batteries should be changed more often

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Stay in Ann Arbor.

By

2021 七月 23

Ok place to stay. Average in all ways. Parking was very limited out front and not convenient. Lot and back was a mess with trash - general grounds upkeep was not good. Cable channel choices are very limited for adults - more sports and kids stuff than anything else. Overall value of stay compared to rate paid was low.

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Below standards

By

2021 七月 21

club

This hotel did not provide the experience I have come to expect from IHG.

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Could be better

By

2021 七月 21

club

The customer service person did not look professional when checking in or checking out. The night shift person was very professional and helpful. Her name was Shelia Caston-Borde. She made sure that I had extra pillows. Her customer service was great. When checking out there was no one at the front desk and the person working there asked if I could go find the manager because he didnt know where she was. He was in sagging pants and a tshirt which is very unprofessional. Was satisfied with the room but it could have been better as far as cleaning. Had to clean the bathroom because there was hair in the tub. This hotel was not worth the price that I paid.

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Overgrown and dirty grounds. Meal paid for but not provided.

By

2021 七月 20

club

I will not be booking with IHG again in the future. The hotel was shabby and poorly maintained. The room was uncomfortable and the furnishings poor of quality. We paid for breakfast with our room. However, it was still not available an hour after the stated time on the schedule and we left without it. The hotel was understaffed and we waited for hours while one cleaning team prepared rooms for incoming guests.

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Tony Martin and Vicki Jensen

By

2021 七月 19

club

Our stay at the Holiday Inn Ann Arbor University left extraordinarily little to smile about. Upon arrival we learned the pool was closed for repairs, which was very disappointing since we had anticipated a little aquatic exercise to unwind after spending the day walking at the art fair.
Once in our room on the 5th floor we discovered the ice machine on our floor was out of order. We had to go down to the first floor for ice. When my wife used a towel from the bathroom to wipe up some spilt ice, the towel turned up filthy. A five-foot section of the carpeting in front of one of the beds was sticky requiring my wife to cover the area with a bath towel.
When we returned from our first day at the fair, we found our room had not been cleaned and sundry items such as shampoo and soap were not replenished as we would normally expect, even though we had reservation for three nights. When we called the front desk to complain we were told there was no manager on site.
On our second morning we were roused by an unannounced fire alarm drill, and it went off twice! With that we decided we weren’t staying a third night, and we packed up and checked out.

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Nice rooms

By

2021 七月 19

club

My only complaint is the biggest towels we had in our bathroom were glorified hand towels. They could even fit my average sized 4 year old, Let alone adults or older children.

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Understaffed, poorly maintained, dirty.

By

2021 七月 19

club

We booked this hotel for a wedding in the area. It will likely be the last time I book with Holiday Inn. The property was shabby, overgrown, and poorly maintained. Debris, cigarette butts, spills and garbage greeted us at the entry. We requested early check-in and had to wait for hours while one crew cleaned all of the rooms. The common areas are bland, uncomfortable, and dirty. The room (a King Suite) was not any better. Despite being "recently renovated", the room was very underwhelming. Low quality materials, cheap furniture, no decorating to speak of. Other hotels provide at least bottled water for guests. Here you get one Keurig pod. The bed was uncomfortable and of poor quality as well. We paid extra to add breakfast to our room and left without it as the staff didn't show up on time and were not serving an hour after the listed opening for breakfast. There are many other options for quality lodging and this price point. I will be looking elsewhere next time I travel.

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Sink won’t drain

By

2021 七月 16

club

Sink won’t drain. Just ok. Didn’t bring it up bec. it was late and it was just a one night stay

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Asking for a 2nd review after I've completed a full survey is rude

By

2021 七月 15

club

Why are you treating your customers like their time doesn't matter by asking them to fill out redundant reviews/surveys? This seems very rude to me.

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Very nice service and hotel

By

2021 七月 12

club

Very nice service and hotel. No issues and room was clean.

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