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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
96%
推荐此酒店

整体体验

4.6

基于 1839 评论
96%
推荐此酒店

Ratings Breakdown

1839评论

  • 5 星级
    1373
  • 4 星级
    352
  • 3 星级
    66
  • 2 星级
    27
  • 1 星级
    21

Great breakfast staff

By

2021 十一月 25

club

Central booking system rubbish. Got our booking wrong. Three phone calls to correct and not polite and difficult to understand. Insisted i had only booked one room when i had got email saying I had two booked. Phone put down at one point. Staff at actual hotel are lovely and efficient.

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Comfortable bed and great service

By

2021 十一月 25

Wish the bed was king size. Hotel staff are the friendliest we’ve met, great service. Hotel in old warehouse is in a lovely location surrounded by canals. It’s a 7 minute drive to Cheshire Oaks, there’s no local eateries within walking distance I saw, so ate in the hotel. Walk along the canals after breakfast was lovely.

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Ellesmere Port

By

2021 十一月 23

Nice quiet hotel with fast friendly staff.
Although parking is limited there is overspill parking.

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Family stay

By

2021 十一月 18

club

Great stay, however they do not cater for vegans and coeliac at breakfast.

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Helpful and friendly staff

By

2021 十一月 17

I didn't have time to eat whilst I was there, however the room was clean and comfortable, the reception staff were very helpful ( i needed to mend broken button). Parking was great and the location is pretty special.

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Basically OK

By

2021 十一月 16

club

It's a chain hotel, the rooms are spacious , clean, well appointed. The food is very mediocre. The setting is very pleasing. But overall not in the first rank.

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Beautiful stay

By

2021 十一月 15

platinumelite

Very, very friendly staff. Excellent service and food

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Good value, nice rooms

By

2021 十一月 09

club

Good little spot, nice quiet hotel. Easy to get to cheshire oaks.

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First class service.

By

2021 十一月 09

club

The approach and location of the hotel won’t win any beauty contest; but the quality of service from every member of staff was outstanding. Without exception, everyone we came into contact with was pleasant, friendly and efficient. Reception and the breakfast team especially. It’s a well run hotel, just off the M53 (but a quiet location) so it’s convenient for many local attractions on the Wirral.

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Convenient location and great breakfast

By

2021 十一月 07

Stayed at this hotel as planned to visit the outlets at Cheshire Oaks. It was a convenient location. Hotel in a pleasant location on the Manchester Ship canal. Staff friendly and welcoming. Service and care of staff at breakfast was excellent.

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Careful

By

2021 十月 30

club

Booked this hotel for 3 nights/4 days. I called the actual hotel to inquire about use of the pool before I made my booking because we were visiting relatives in the area and I wanted my niece and nephew to be able to swim with my own children. I was informed of the day rates for them to swim but was not informed that I needed to pre book swim sessions and that guests are limited to 45 minute use of the pool per day.
When we arrived on Sunday, could not use the pool because all slots were booked up. I made bookings for the next 2 days but was forced to accept slots that were available and those were not at times convenient to our plans. I spoke to a manager the following morning about the situation and he was unable to do anything.
In addition to pre booking swimming, you must also prebook for dinner and for housekeeping to clean the room. In 4 days, housekeeping didn’t attend the room. On day 3 I called in the morning to request they attend and empty the bins and freshen the bathroom and was told that it would not be possible because they are fully booked for the day. I do feel hotel needs to adopt a policy that housekeeping attends after 3 days on any stay whether it’s been booked in or not. We were 4 in a room.
Our room wasn’t cleaned to a very high standard to begin with. There were blood stains on 2 pillows (we just put them aside) mould in the bath and dust all over the bedside tables.

The most pleasant thing about the hotel was the staff. I found all staff to be warm and pleasant whether they could actually solve an issue or not. The breakfast staff were especially brilliant! Breakfast was also good and convenient.
The common areas in the hotel were pleasant and clean.

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Ellesmere Pory

By

2021 十月 26

club

Great hotel friendly staff great location and good value

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