 宾客评论
我们收到的每一条评论和打分都会经过验证，以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
82%
推荐此酒店
整体体验 4.2
82%
推荐此酒店
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宾客评论
我们收到的每一条评论和打分都会经过验证，以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
82%
推荐此酒店
整体体验 4.2
82%
推荐此酒店
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Great value, newly renovated
ByNone
2020 十一月 11
This hotel was beautiful and we were given a great rate based on a block of rooms. The beds were so comfy and the room was so spacious.
all around good stay
Bya c man
2020 十一月 11
we were there during the power outage from storm. front desk were very kind and helpful. will definetly come back and stay at this sight when we visit family.
Amazing
ByKey93
2020 十月 27
This hotel and its staff were amazing. Thank you for the stress relief.
location to highway, visit site, honor discounts, neat, clean
ByRoger
2020 九月 29
We have been Holiday Inn satisfied customer since I have been of age to drive. If Holiday Inn exists where I am going, there you will find me staying overnight.
Stay at a competitor instead
ByDisappointed
2020 九月 29
This hotel doesn't offer electronic keys. Upon our early evening arrival, there was no one at the front desk. Just a sign indicating that they would return shortly. We had all of our luggage on us and had to put everything down to wait.
The room had no microwave. It was also 2 doors down from the stairwell and people kept coming in and out of it, letting the door slam every time.
I will stay at a comoetitor.from now on.
Tried to name the competitor, but it wouldn't post my review. Interesting.
Comfortable bed
ByAngie
2020 九月 29
The employee are very rude.The ice machine was not working
Peaceful and friendly
ByNikki
2020 九月 12
Hotel experience was awesome. The bed was extra comfortable. The bathroom lighting was beautiful. The staff were attentive and customer friendly. We enjoyed our time there. Restaurants were near and it was such a serene environment.
Enjoyed my stay:) knowledgeable, friendly, accommodating staff
ByTrish33
2020 九月 08
I enjoyed my stay, the staff is knowledgeable, friendly and accommodating. I always know this hotel is going to be a clean comfortable place to stay. I really enjoy Roswell so the location is perfect for me.
Did Not Meet Expectations
By
2020 八月 31
We spoke to a friendly and helpful associate in advance of our stay, who offered us an extended check out time due to our late arrival. We are grateful! We appreciated the comfort, quiet, and decor.
However... even though we alerted the hotel to our arrival time at 1am, and confirmed that someone would be available to check us in, we were “greeted” at that time by an unmasked (during COVID-19), unfriendly associate who informed us that we could not be checked in due to computer updates... so we spent 30 minutes waiting with our young children to be checked in.
The room was not well-maintained... the bathroom doorknob did not lock, and was not installed properly, so the door did not actually shut correctly either. The TV did not work. The toilet paper holder was dangling from the wall by a loose anchor.
We did not want to complain, due to our short stay and the possibility that they were short-staffed during the pandemic (1/3 of the associates we interacted with wore a face mask).
When we checked out, we were told that a $25 fee for incidentals would be refunded to our card. Instead, it was charged *twice*. After 3 weeks, 5 phone calls, 2 scheduled call backs that they ignored, and various claims that “it takes a manager” “who’s not here” “to be handled by the sales department”, even after they admitted the charges were a mistake, we are having to file a dispute with our credit card company due to their gross neglect of the situation.
Just don’t visit!
Great hotel stay
ByMissE
2020 八月 12
Hotel staff very friendly and went out of their way to accommodate my needs. The rooms were very well maintained and clean. Beds were comfortable. Really easy to get a nights rest at this hotel. I will definitely be using them in the future.
Spider
ByNicole
2020 八月 10
After I showered I was about to get into my bed and there was a spider in my bed. I called the help desk and she said there was not any other rooms available. I had to ask for sheets to make my bed up.
Beautiful Property, Malfunctioning Equipment
Byrsr18f
2020 八月 10
All was clean, staff friendly. But first room put in was right next to elevator though other rooms farther down the hall were available. Also only 1 key card worked in room. Bigger problem: AC in first room didn't work. Girl at front desk friendly, but slow to place us in new room. (She said something irrelevant about telling repair guy about AC or talking to manager, who I guess wasn't on site. Perhaps not her fault. I don't know.) Also, despite pandemic people occasionally were allowed in building despite not wearing masks. One even stood by front desk talking to girl working there, who apparently didn't care.