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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
92%
Recommander cet établissement

Impression générale

4,5

en fonction de 2712 avis
92%
Recommander cet établissement

Ratings Breakdown

2712avis

  • 5 Étoiles
    1866
  • 4 Étoiles
    506
  • 3 Étoiles
    175
  • 2 Étoiles
    106
  • 1 Étoiles
    59

Fair

By

août 12, 2020

club

This was my 3rd visit to this hotel. I choose this hotel every time I travel to San Antonio. My 2 previous visits were extraordinary! This past visit, I traveled with my daughter. This visit wasn’t pleasant. A bathroom issue the first night and loud neighbors the next. Staff seemed bothered when presented certain issues. Example a man sleeping in the back entrance with garbage strung around him. Lady at the front desk couldn’t of cared less when I had told her about it.

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Wonderful

By

août 11, 2020

club

Everything was great from cleanliness to the view of the riverwalk. Shopping centers really close by. I.love this hotel and location

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Comfortable next to river walk

By

août 10, 2020

club

Overall nice stay, they did not have breakfast available. No bar or restaurant available, so needed to go to nearest fast food to get something to eat.

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Cleanliness

By

août 10, 2020

club

The overall experience was great, I will return to this facility. Close to the boardwalk and pretty clean.

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Clean and good service

By

août 08, 2020

club

Clean comfortable rooms with friendly staff. Good overall experience. The breakfast bar was closed due to covid, which is understandable but the snack bar didn't have many options. Other places offer a bagged breakfast which would be greatly appreciated if they did that here.

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Great Weekend Getaway

By

août 05, 2020

platinumelite

It was nice to getaway for a local staycation place. We were upgraded as IHG VIP which was awesome to be able to site and watch the life of the riverwalk

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Servicio

By

août 04, 2020

club

La verdad es un hotel con una ubicacion magnifica, las habitaciones super comodas.
Estaba de visita por turismo, la señora del personal de recepcion demasiado pedante, yo no hablaba ingles y fue imposible la comunicacion con ella ya que hablaba en un tono de voz molesto y pase muy mal momento al chequearme por la tarde, me dio informacion incompleta. En cambio otra muchacha morena al turno de la mañana, excelente, coloco un traductor por el que nos podiamos comunicar por la vocina sin problemas.

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Holiday inn river walk

By

août 04, 2020

With the COVID thing going on this hotel did a great job meeting the needs we had. Clean room, very friendly staff. The restaurant and bar where closed because of COVID so we did not get to use them. Hotel has a nice entrance to the river walk.

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Disappointed

By

août 04, 2020

We’ve always enjoyed this property in the past. This last stay was disappointing. The bathroom smelled horrible smelled like urine. Shower head was rusty. Only one small soap bar provided had to use for sink and shower for two people.

Bed was very uncomfortable and was very squeaky any movement on the bed could be heard as a load squeak.
Room did not smell clean. Luckily we traveled with Clorox spray and wipes and we had to do our own cleaning.

Mattress seemed old and extremely soft not comfortable

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Great atmosphere

By

août 03, 2020

Lovely Hotel, beautiful scenery and atmosphere. Very Helpful staff. Restaurant and bar was closed so couldn't experience it. Overall can't wait to go back.

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Dirty floors

By

août 03, 2020

club

beds were excellent, but the service to our room and the floors were disgusting

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Great location

By

août 03, 2020

Within walking distance to various restaurants. Had a balcony overlooking the river.

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