 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property
Overall Experience 4.1
87%
Recommend This Property
|
parking
Bywings
26 May 2017
to be charged £100 for my brother to pick me up was a disgrace
Great
BySaintKiddJess
23 May 2017
Great room. Will be back next month with my partner for another romantic evening.
Yabba, Yabba Yabba
ByAdam101
23 May 2017
If you like the hotel reception staff and other managers having a long Yabba Yabba and having a laugh at the front desk and leaving their Guests standing like a plank at the bar area then this is the place for you.
Luckily I have voted with my feet and now stay elsewhere unless I am unfortunate.
Superb service from all staff members
Bydavidspur
22 May 2017
We arrived en route to Cambridge. We had a trailer, transporting a racing car and had a puncture then a blowout on the trailer. It was too late to organize a replacement, so we checked out early to get a repair. The staff gave us directions to the nearest repair outlet and told us to come back if there was any delay. Nobody had a trailer tyre in stock , so we had to wait for a delivery. We walked back to the hotel, had breakfast and sat in the lounge until 2pm. Several members of staff checked if we were ok and offered us coffee.
The consideration and friendliness of all the staff we encountered was remakable.
Next time I am in the area, I will stay nowhere else but this hotel.
Welcoming friendly staff
BySuitcaseLife
22 May 2017
Always a friendly greeting at check in making you feel welcome and valued.
Business Stay at Basildon
ByCJThorne
21 May 2017
Very good reception and bar staff and bed was comfortable
Great
BySaintKiddJess
21 May 2017
Great room and beautiful view.
I hardly ever sleep well when I'm sharing a bed with someone so that isn't the hotels fault. We'll be back for the 3rd time in 3 months next month.
Okay for business - nothing to 'wow' though
ByConnacs
20 May 2017
The hotel and rooms are tired.
Generally he hotel is fine and serves a purpose, but i would necessarily pick it if it weren't as well located [for my work] as it is.
I stay there often with work and rarely get a 'working' shower - it normally needs quite a bit of manipulating or you have a bath instead. I don't think I've seen the same type of shower in any two rooms, so they are obviously replaced piece meal.
This time, my ironing board had one leg... Balancing it between the end of the bed and the desk meant a poorly ironed work shirt. I reported it to reception, as I was stopping two nights, but when I returned again in the evening it was still the same. I reported it again, but I bet if you look in room 002 it's still there now.
Really needs some investment
ByGenta
20 May 2017
Your only big brand choice in the area for business stays, but it desperately needs some investment and renovation
Staff
ByChoppy
16 May 2017
All staff are good at there job at Basildon, But Debbie and Chris the front desk ladies take it abit further, with there customer service, and there greeting on arrival. I know if they check my in, there is no problems and they will do there upmost to make it a pleasant stay.
Good value for business
Byalinutzu
16 May 2017
was ok as long as I was there only for business purpose. A bit far from London (we have to take the train and change it in West-Ham).
Great for a stop over
ByMichhill
11 May 2017
Friendly staff, good rooms and great nights sleep. The hotel is based in a business park with plenty of restaurants, a gym and a cinema