 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property
Overall Experience 4.1
84%
Recommend This Property
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Open Gallery
Tired but clean
ByChristy
02 April 2020
This hotel is dated and could do with a refurbish, however it is clean and the staff are really helpful and courteous.
It is probably the best of a bad bunch in Basildon as the other hotels that I have tried are in a similar state. It seems to be a forgotten place for hotels
A very good stay
ByKP nut
19 March 2020
A great friendly welcome on check in at breakfast.
A very comfortable room,clean.A comfortable bed and pillows.
The only thing that let it down in the room was,not a walk in shower.
My recent stay
ByClive
17 March 2020
At the reception the people there were brilliant from Christy ayman Louise and Christine they were very helpful and there service is exceptional.
The bar staff from Harry dan and Roberta are fantastic really pleasing to be served by them . Does give the term service with a smile a new meaning they are great people.
The breakfast staff from sue and her team can’t do enough for you.
All round fantastic staff as well as being really good people . Excellent run hotel look forward to my future stays here and I will recommend to anybody
Comfortable bed and good views from dining area
ByPan64
16 March 2020
The accommodation and service were generally good as were the facilities and location. There was no benefit to being an IHG member and the cost was much higher than promised. The booking was made over the telephone at highest standard rate but with a promise to meet the corporate rate at the hotel. The counter staff not only had no idea how to deliver this, even though they could see a corporate rate should apply, but also how to solve the problem. After four attempts I was referred to the services manager who promptly declined the corporate rate and applied the full standard rate.
Not more than okay
ByAba2020
15 March 2020
Small room, old furniture, old bathroom and not the cleanest. Noisy outside.
If I had the choice, I would not stay there again.
Great location and clean hotel
ByNicky
14 March 2020
The location of this hotel is perfect if you want plenty of shops and restaurants on your door step. Theres also a beautiful lake right next to it if you fancy a stroll or you can chill in the outside seating area with a drink overlooking it.
Not Great
ByRick
10 March 2020
Stayed here many times over many years, hotel looks tired and is in need over renovation. Very convenient for business so i grin and bear it !!
Network Rail
ByBagman
07 March 2020
From the moment you check in through to check out this hotel is fantastic. I stay here regular with all my team
hotel ambience
Byleft handed golfer
05 March 2020
Check out with Louise was first class as was check in with Martin.
In room tv
ByBeee
04 March 2020
Unable to get a good reception for all the channel apart from itv.
Pillows where extremely soft and woke up following morning with a really bad neck ache. Didn’t want to cause a fuss with staff . Not there fault.
Friendly Staff, very helpful
ByJMT0901
04 March 2020
I enjoyed my stay, brief as it was.
The bar was kept open upon our return to the hotel after our function.
I left an item in the room on leaving and was promptly emailed and called by the hotel to tell me this.
A very good service overall.
Business stay
BySonic
02 March 2020
Staff very friendly and helpful
Location superb
Arrival was a pleasant experience along with the departure
This is the 2nd time I have stayed in this Holiday in and would certainly recommend it