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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.4

based on 1732 reviews
92%
Recommend This Property

Ratings Breakdown

1732reviews

  • 5 Stars
    1063
  • 4 Stars
    471
  • 3 Stars
    105
  • 2 Stars
    58
  • 1 Stars
    35

Lovely rooms, little things make a difference though

By

04 April 2021

club

Balcony light didn’t work, bathroom plug didn’t work, shower was broken and beware of the noises lift announcements. Kept me up from 6am. Thought it was a fire alarm. When I spoke to the receiptionist they said I should have phoned them immediately (almost told me off). How would I have known the previous night that the shower and Bath weren’t up to scratch and that lifts would be loud from 6am (they really are unnecessarily loud). Annoyingly I had to move rooms (their suggestion) the following night. Rooms however were fairly large. Shower was great. Bed is a little hard and pillows a little too firm (but that is more personal taste and may appeal to some). I did have some food but felt the 9pm cut off was a bit wary considering the sister hotel by the train station offers all night service on a reduced menu. Also the balconies (I think 7th floor only) are a nice bonus. (Stayed during COVID)

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Great all round hotel

By

25 March 2021

I have stayed in many hotels within the IHG group up and down our great country and found this one to be one of the best for cleanliness and room layout. I really enjoyed my stay here and found the staff very helpful and friendly. Given the difficult times we are all living in at the moment they handled everything from check in to breaky really well and I can't find a single fault here. Will defo be back again

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Excellent stay

By

22 March 2021

Great hotel with excellent staff always at hand to help. Sophie, Bianca, Richard and Cosmin in particular are top class.

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Fantastic Experience

By

18 March 2021

As ever a very warm welcome , extremely professional team who make you feel special . Fantastic hotel

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As good as always

By

19 February 2021

Stayed here for business. Will be honest in these trying times the staff went above and beyond to make me feel safe and welcome at the same time.
This is my hotel of choice every time I stay in Bristol and have already booked my next stay

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Overnight stay in February

By

18 February 2021

The staff were extremely helpful particularly the lady on reception. Everything was clearly explained and local directions provided. The room was pleasantly warm and clean. Relaxing atmosphere and lighting. Bed comfortable and clean. Balcony overlooking the city.

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Fine

By

06 February 2021

club

Fine, clean and comfortable, good anti COVID measures in place

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Friendly staff and comfortable beds

By

31 January 2021

platinumelite

Hotel is well situated for business and pleasure. Shops, restaurants, and bars are within a nice walking distance.
During covid, food and drink at the hotel have been passable, could be a lot better.

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Great location, great staff

By

18 January 2021

Staff were friendly, professional and accommodating in very challenging circumstances. Location is great. Will use again.

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Stay

By

17 January 2021

Overall the hotel made the stay as good as possible which in the current climate is much appreciated

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Business

By

02 January 2021

Professional, helpful and friendly staff.stayed for 1 night but now booked for 3 weeks.

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Lovely experience

By

27 December 2020

club

Really enjoyed my stay. The staff really made you feel comfortable and safe during the stay

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