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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.1

based on 605 reviews
85%
Recommend This Property

Ratings Breakdown

605reviews

  • 5 Stars
    302
  • 4 Stars
    167
  • 3 Stars
    64
  • 2 Stars
    35
  • 1 Stars
    37

Go Somewhere Else!

By

25 May 2017

I reserved a King bed, but was told "Oh, sorry" when I checked in and all they had was double beds. The girl told me she'd send up a dinner voucher right away for my troubles. The dinner voucher never came, but I didn't complain. The next day housekeeping left plates with food on it in my room, along with dirty napkins, tissues, towels, etc. and didn't replace my bath mat. I advised the mgr who simply said "Oh, sorry", but did nothing for me. i.e. Send someone up to finish the job. Day 3, housekeeping fails once again. They left the SAME plates from the night before, along with dirty wine glasses, used water cups, and other things. They did make the bed each day, though. I didn't complain this time. Still no dinner voucher in sight, by the way. Day 4 and I'd like to use the pool. Nope...it was so cloudy and dingy that you couldn't even see the lights on the side of the pool, much less the bottom! Not to mention the paint peeling off the walls and ceilings. The hot tub is permanently closed. The "Exercise Room" consists only of 4 cardio machines....nothing more. Day 5, eating chicken sliders in my room and, sure enough, I pulled out a 6-8 inch human hair from my mouth! That was the last straw! I took it downstairs and asked for a manager. The front desk girl said she WAS a manager. I told her how upset I was from being treated so poorly all week. I was quite upset, but not confrontational. Her first reaction? "Sir, you're going to have to leave the hotel!" Really? That's how you want to make the situation better? She literally wanted to throw me out on the street at 10 o'clock at night! After sparring with her for a couple more minutes a REAL manager came by and I told him my story from the week. Since it's a business trip, I'm not paying for the hotel anyway, so comping me a night isn't useful to me. Instead he tore up my 2 or 3 restaurant tabs for my troubles. It's a good thing he made the other girl stand down because she was unglued from the get-go and very rude to me. I come to the area for a week every month, but I'll never give another Holiday Inn my business again.

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College park

By

25 May 2017

club

I was not informed that the Hotels on the construction. Then the room has a king size headboard with two full-size beds that are in did not work and people were constantly making noise I contacted the front desk and the issue was not resolved hotel really needs improvement.

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Exceeded expectations

By

23 May 2017

club

Great experience .Was not expecting it to be as nice and the service to be as great as it was.

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Good value

By

23 May 2017

club

HI offered best rate. Accommodations were fine. Staff very friendly and location perfect for UMD. Breakfast was very good.

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Great stay

By

21 May 2017

Great stay. Excellent staff. The location is close to Univ of Maryland. IKEA. There is a shell just across the road.

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Poor service, under renovation

By

20 May 2017

Your hotel is going undergoing renovations and did not honor my advance purchase king-size room. The staff did not want to try to accommodate or even rectify the situation

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Comfortable, Convenient and Clean

By

19 May 2017

club

I've stayed at this hotel twice now and each time I've had a great experience. The hotel is clean and quiet. The rooms are fresh and comfortable. The staff and the courtesy shuttle driver are friendly and helpful.

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Kind Greetings and Fun times

By

19 May 2017

club

Great place to stay the service is consistent. Even though they are in the process of being renovated the staff is very accommodating.

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Over all a good place

By

17 May 2017

club

I would say the Construction in the area where we stayed was a big issue the air in the room was inconsistent. However overall it was a good location easy access to restaurants and the Metro.

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Breakfast Buffet

By

15 May 2017

club

Rooms were comfortable and the a/c worked. Outlet were a bit loose and one didnt work that was next to my bed on the nightstand lamp. Breakfast Buffet was a one of a kind experience. The best and most reasonable if you ask me.

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Work

By

15 May 2017

club

The hotel is always clean and good breakfast and the staff is very helpful and nice as well always enjoy coming to there hotels

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The bed was exellent

By

10 May 2017

club

Everything was out of sight. I was in heaven for 5 days...The greatest service i've ever recieved from a hotel. You guys are the coolest.

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