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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.3

based on 1204 reviews
91%
Recommend This Property

Ratings Breakdown

1204reviews

  • 5 Stars
    618
  • 4 Stars
    389
  • 3 Stars
    122
  • 2 Stars
    56
  • 1 Stars
    19

Avoid Fourth Floor Rooms

By

26 April 2017

Severe noise from wind in roof. Tired decor and shower not working. Nice staff and decent location. Stayed before and was fine but really poor on this occasion.

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Slightly disappointed but wasn't too expensive

By

26 April 2017

1. Worst coffee I've ever had in my life: bitter and burned. If you need coffee - bring your own! 2. Wobbly toilet in the room, which felt like it was going to come off the wall when you sit on it. I am on 8 stones! 3. The bed was very comfy and huge! I think maybe 7' across, way bigger than a king size. Great pillows and we slept well. 4. Air conditioner in the room was very weird. Sometimes room was quite hot, sometimes I was freezing but we were ok with it as we didn't spent too much time in it. I also struggled to understand why these temperatures fluxuations were happening. So we just ignored it but some people might not. 5. Staff were amazing. Very hard working. But I also noticed that female waiting and management staff in the restaurant work much harder than male staff. Twice I asked a male waiter-supervisor to do something for me and twice they referred me elsewhere, walking about, looking busy, greeting customers, showing them where to sit. While when I asked female staff at the restaurant to help me, they didn't just do everything quickly themselves, they also had time to do other tasks as well, like managing staff below them. So I am not sure why this inequality happens but I urge the Holiday Inn HR to increase the female staff salaries because they are amazing and really deserve it.

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insoddisfacente

By

26 April 2017

club

Sono rimasto deluso dell'infrastuttura e soddisfatto del concierge. l'ingresso ed il parcheggio sono below the standards.

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Great value, nice and relaxing for families

By

25 April 2017

club

Had a great time, right next to the zoo, plenty of parking spaces, no charge, bus stop just outside hotel for city centre, swimming pool open early till later in the evening, good choice of food for the family, open plan area for drinks and meals, good break with the kids,

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Good value for money

By

24 April 2017

PRO'S:
On the zoo doorstep for a day out, great value for money, breakfast lovely, rooms clean and comfortable, staff helpful

CONS:
Rooms very outdated and in need of a refurb, however this didn't affect the enjoyment of our stay.

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Overnight stay for the Playhouse

By

21 April 2017

club

Hotel was fab,although I had my two neices with me,aged 10 and 13 and I had to sit and spectate them at the swimming pool as they were both under the age of 16,which I think is a bit ridiculous as they are both excellent swimmers and I could have been doing something else for that hour

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Fair Hotel

By

21 April 2017

club

Hotel was not what i expected from a Holiday Inn, although clean the hotel and room were somewhat jaded and badly in need of some TLC.
Th e bar/restaurant were good though as were all of the staff, very attentive and polite

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Annual visit to Edinburgh

By

20 April 2017

club

Hotel staff, many of whom are from overseas, were very friendly and helpful. Dining facilities and quality excellent and overall cleanliness could no be faulted. Wife and I had 8 year old granddaughter with us and she was made very welcome. Location of the hotel is first class for Edinburgh Zoo and the bus service at the front provided a bus to the centre of the city at 2 to 4 minute intervals.
Overall an excellent location for an Edinburgh break.

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Great place to stay

By

20 April 2017

club

Loved the stay here, comfy bed and polite staff.
Dinner was lovely and found it easy tonsit and relax In the lounge area.

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Edinburgh stay

By

19 April 2017

club

Really friendly and helpful staff.
Very untidy frontage.
Pleasant bar area with good service.
Awful room, very tired and an uncomfortable bed, especially the pillows.
Pool far too small for the hotel. Our children could only swim once as it had a booking system and this was full.

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Standards slipping

By

19 April 2017

This is usually a very good hotel. However, avoid during school holidays. Quality of breakfast in particular suffers

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Lovely room

By

18 April 2017

Lovely big room in an ideal location. Was clean and comfortable. The hotel is looking a wee bit tired but it's still nice. The parking spaces are limited and very small.

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