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Rated 4.5 out of 5 by 135 reviewers.
Rated 1.0 out of 5.0 by July Elgin The hotel was nice but the internet and the elevators were out during our stay. The hotel manager did contact me at my request and credited us one nights stay. 09 July 2014
Rated 5.0 out of 5.0 by great service The person at the front desk was very friendly and worked with us as we had an issue with our reservation. 09 July 2014
Rated 5.0 out of 5.0 by Great hotel Our family stayed here for Dorsey/Clements/Cobb/Davis Family Reunion and we had great accommodations, great customer service and Great hotel beds. I only wish we had gotten a better rate, because others family members went on the internet and got a cheaper rate. But the surprise was that we got free breakfast with our stay, which was also great. THANK YOU HOLIDAY INN. 08 July 2014
Rated 4.0 out of 5.0 by Front Desk staff responded Fantastically I had a family emergency that required me to travel to Elgin, Il and stay one week at a hotel near the hospital. I could not find an extended rate on the webpage so I contacted Holiday Inn's phone reservation line. The first responder could not understand English well enough so I hung up and redialed. The next reservationists was wonderful and gave me the extended rate information and I made the reservation. When I arrived, I could not get a room that had a microwave (I was staying the week) and no spare microwaves were available. I checked in and the next morning I met Nancy at the front Desk. She was FANATASTIC! Not only did she change me for a room with a microwave but took particular concern with my family emergency (Mother in hospital). Throughout my one week stay she recognized me by name and always inquired after my Mother and if there was anything she could do. Please let Nancy know I cherished her service. 08 July 2014
Rated 5.0 out of 5.0 by Excellent Stay I'd recommend this hotel for any future visits to the area. 07 July 2014
Rated 5.0 out of 5.0 by Recent stay I was welcomed as I walked into the hotel. Staff was very friendly. The room was fantastic, very quiet and was able to rest with no problem. Pool area was very well maintained and clean. Breakfast was very good. No complaints, I am going back this weekend and bringing my family. I would highly recommend this for not only business but as a family get away. Still close enough to enjoy Chicago but far enough that some of the traffic is not there. Thank you Holiday Inn Elgin for the great experience. 30 June 2014
Rated 4.0 out of 5.0 by No hot water The condition of the room and everything was nice but there was no hot water for the whirlpool bath tub. That was the main thing that we were paying for on out wedding night and it did not even work. We could not use it at all. Other then that the stay was nice but not worth the money that was paid. 25 June 2014
Rated 5.0 out of 5.0 by Almost Perfect Great check-in experience with extremely courteous and efficient staff. Upgraded after check-in delay. Overall good experience with two negatives: 1) Spotty internet connection 2) For the price; I believe breakfast should be included 23 June 2014
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