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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.4

based on 591 reviews
90%
Recommend This Property

Ratings Breakdown

591reviews

  • 5 Stars
    365
  • 4 Stars
    137
  • 3 Stars
    40
  • 2 Stars
    30
  • 1 Stars
    19

Hard bed and no buffet

By

23 December 2019

club

I was first excited about staying at this location after looking at some reviews and calling in to book. Was looking for an indoor pool and hot tub and also a buffet breakfast which we were told this location had. This was a reward deal so we paid extra for the buffet. The indoor pool was ok but the hot tub was the same temp as the pool. Inquired about it and no one knew anything. Went to breakfast the next day with the family and was told they were not booked enough for the buffet so I was like ok we can order what we want.... Was told no you can only have this one meal..... I was like are your serious. She was like yes. I was like well on the buffet we get what ever we want but she would not budge. As I told her that is like make a steak house reservation and being told you would get steak only to get the the dinner and they give you a ham sandwich and basically just told to deal with it. Very disappointing that corp does not know what the hotels are doing and can do.

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Great stay

By

15 December 2019

platinumelite

Front desk and service was great, room was clean and orderly.

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Comfortable and affordable

By

12 December 2019

Good experience in most areas. The only blemish would be the bathroom facilities. They are old and showing the wear and tear. Not looking good in comparison to the rest of the facility.

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business stay one night

By

08 December 2019

club

Slept great with clean rooms and nice facilities. Gym was quiet and sterile. Parking was close and elevators were fast.

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Houston location is very close to our corporate office

By

07 December 2019

platinumelite

Been staying at this hotel for the past 8 years. Walking distance to our Houston offices

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no reservation to show

By

06 December 2019

club

stayed there for 1 night 2 rooms. at check in they couldn't find one of my room reservation. i had the email and the app showing the 2 reservation. had to wait more then 1 hour for the receptionist to figure out what to do. they even suggest me to cancel the reservation and make another on the spot (i would have lost my prepaid deposit...). at the end they gave me 1 room where the door was not opening...had to switch again...after a long day travelling this one was one of the most frustrating experience i ever had trying to check in an hotel.

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Mala experiencia

By

03 December 2019

Me incomodo y molesto no recibir la atención de aseo y atención a la habitación. Llegar y ver la habitación si. Tender camas, baño sin aseo y basura durante los días de hospedaje fue sumamente desagradable.
Es una pena osar por ésto!!
Y al final en el check out, no recibir una disculpa o recompensa fue todavía peor. La chica que me atendió me comentó que no estaba la manager para tender el caso .

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Nice little hotel

By

03 December 2019

club

Nice little hotel for business purposes, friendly staff and clean rooms make the stay comfortable.

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Friendly and helpful staff

By

29 November 2019

Staff are very accomodating and very polite. They make your dealings with the hotel a pleasure.

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Comfortable bed and great service

By

26 November 2019

club

The bed was so comfy and they had an open buffet in the morning that had fresh tasty fruits.

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Amazing stay!

By

20 November 2019

club

We had a great stay and everything was really nice and clean.

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Nice facility

By

19 November 2019

Nice overall facility, rooms and bathrooms were clean and appear to be kept up. Staff was friendly and took care of the problem I did have with room. Bar was not kept stocked as it should be and had more of the feel that it was not going to be in operation much longer.

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