 Guest Reviews
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95%
Recommend This Property
Overall Experience 4.6
95%
Recommend This Property
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Nice on the inside
ByThomasM36
28 September 2016
I had to book a room in Jessup at the last minute and was happy to find a Holiday Inn with a room available.
The good: The reception area was nice, clean and the staff behind the counter was very friendly. The room was reasonable in size, comfort and cleanliness. Internet was decent and especially compared to other places I've stayed.
The bad: The hotel shares a parking lot with restaurants in the area (I think, I got there late at night and the large lot was packed). There were a few people in the lot that heightened my general safety concerns but nothing so serious I wouldn't bring my family to the location. Another negative, they charge for breakfast. Definitely important to consider if you're watching your budget.
Fine for the Family
ByGronti
27 September 2016
This was a fine hotel for what my family needed: a place to sleep for a single night. The room was clean and comfortable and the breakfast good.
However, the A/C was set to 70. But instead of keeping the temp constant, it would blow icy air for a bit, then turn off until the room got stuffy again. Then it would turn on and blow icy air. The constant on and off negatively affected our sleep.
I would recommend this hotel.
BySparks01
19 September 2016
Other than not receiving the room on the floor requested wells in advance the stay was great. Very friendly staff, nice cocktail party for IHG members, overall i was very satisfied with this property.
A great place to stay out of the fray of Baltimore and DC
ByA HillBilly from SWVA
15 September 2016
We love to stay at the Columbia East-Jessup Holiday Inn when visiting family and the attractions in DC and Baltimore because when we have had enough we can go back to our oasis of tranquility and be pampered. As an added bonus the traffic is much more sane it this part of the metro area.
Holiday Inn Jessup
ByElectude Argo
05 September 2016
After previously staying at several local hotels I stayed at this location about a year ago and I've made it my go to hotel when traveling to the Baltimore area. Clean rooms (no musty vacuum cleaner oder), no noise, internet works really well, located very, very close to I95 and I've always felt safe there!
Excellent Hotel
ByRaf229
24 August 2016
I stayed a night at this Holiday Inn. I made booking on calling the reservation service. The agent was extremely courteous. She booked me quickly. I found hotel room in an excellent condition. The room was very clean. I enjoyed the Keurig coffee in the room, which made my travel to hotel very relaxing. The bathroom was very clean and has plenty of towels. The bath room has two sets of toiletries which I have not seen before in any other hotel. In short, I enjoyed my one day stay there.
Good
BySup dude
24 August 2016
Free b-fast buffet would be nice considering the price....
Excellent stay!
Bybeppomarx
22 August 2016
The people and food here are top notch. I will refrain from using their names here but the manager at the front desk- A . He took the time to go through all of the previous nights receipts to find and reprint a dinner receipt that I had accidentally lost. The bartender is as much fun as any venue I have ever been to- absolutely exceptional for a hotel. The food was superb, I even called the cook out to compliment him personally. The server at breakfast is gracious and has a permanent smile on her face. The rooms are always kept up and the outdoor pool is the cherry on the top for this sundae. Thank you everyone at this Holiday Inn, I for one will be back and I encourage anyone else to as well.
great service
ByDeirdre and Joe
22 August 2016
We came in rather late at night. The assistant manager was awesome and helpful. problem with booking online through. There was a bit of a delay in booking and I was not to happy with booking on line. But the management made good with their issues. They were so nice.
Best in Baltimore
ByDonw420
19 August 2016
I travel a lot, and when I do I use IHG properties. The staff at this location truly goes above and beyond in helping me when I need to make a last minute trip to Jessup. Tayvonne, Daniel and Carmen are usually my Front Desk contacts and they always go above and beyond to make sure I have a room and can accommodate my additional staff. My trips are usually last minute and I am scrambling for a place to sleep. This location has delivered EVERY TIME!! The level of service here is what every Holiday Inn should be striving for,
And the restaurant is fantastic, Joanne and Erica have gotten to know me well and always ensure we have a great meal and excellent service. I generally eat dinner and have drinks there every night. They always make sure we are comfortable and our food is hot and drinks made correctly. If I owned a restaurant, they would be on my staff.
Finally, Jamie Jones has been a superstar and always makes sure my company has rooms and rates that work. Thank you Jamie, for always taking care of us
As a brand, IHG should look at this property as the model for what a HI should be. When in Baltimore I will not stay anywhere else
Friendly staff
ByIndy1789
13 August 2016
Hotel was clean and front desk staff was was welcoming
Outstanding
ByKobymom
03 August 2016
great customer service , cleanliness was impressive and very comfortable and quiet