 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property
Overall Experience 4.3
90%
Recommend This Property
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Open Gallery
Dutch Family
ByDutch family amsterdam
10 May 2022
Erg goed hotel op uitstekend locatie.
Dicht bij Metro station.
Uitstekend ontbijt en erg vriendelijk personeel.
Bad Experience
ByWoven
28 April 2022
I am a Diamond Elite member so it’s obvious I had been staying since she’s in IHG hotels. This is the first time thst right from the check in my experience is not worth mentioning. The person at the counter had some problems in her system. She also wasn’t aware of my membership status. Room was v v basic. Even on the same flooor there were rooms for IHG members but didn’t give us that,
room service was also not outstanding. Promised a grilled patty but sent a fried on.
Overall experience wasn’t good.
Probably won’t be staying again
Great nights sleep and Great service
ByTallulah Singam
27 April 2022
Staff were friendly and very helpful. Especially Parvez who helped me with my exhibition material. Bar staff made a lovely starbucks coffee. Chef(s) made a wonderful lunch during our B Cell meeting.
Wonderful Staff and Breakfast & Location
ByCaptain Freedom
16 April 2022
Quality IHG hotel with a wonderful staff, an excellent full breakfast buffet in a convenient location (literally across the street from the Russell Square Tube station and a 15 minute walk to St. Pancras train station). Hallways and rooms are a bit dated and could use a refresh (no fridge) but overall still an excellent value in central London. Again, the extremely friendly staff made up for any shortcomings. Will definitely stay again.
Fantastic stay!
ByWelshWizard100
10 April 2022
Stayed in many IHG hotels over the years and to date this was one of the best! Lucas on reception was brilliant, friendly, accommodating and chatty, providing excellent customer service.
The theme continued at breakfast and at checkout, the young staff being very pleasant, courteous and helpful.
Only tend to give reviews when experience is exceptional or stinking and this was very much in the former category. Well done Holiday Inn Bloomsbury
Perfect for our short stay
BySistrips
04 April 2022
Very clean and comfortable hotel - actually exceeded our expectations for a Holiday Inn! Well situated for our plans. Breakfast was good, standard buffet, plenty of choice and gluten free options. My only complaint was that the 'hot' food was Luke warm.
Great staff
ByRogerDonavan
25 March 2022
I stop in this hotel alot with work, its a good location and very clean and tidy. What makes this hotel is its friendly welcoming staff who are always on hand to help out with a smile on their faces...always look forward to staying!!
Best stay
ByAphrodite_sousa
23 March 2022
Lovely stay, all staff are lovely, lovely breakfast!
Great place to see London from
ByMkrause24
22 March 2022
This hotel was far better than I thought and could not be more pleased. After waiting almost 2 years to take this trip we were overwhelmed with how wonderful it was. The staff was over the top helpful and kind. Breakfast was great and kept us full all day. The location is very central but not in a busy neighborhood so you don't have huge crowds at the front door. I cannot recommend this hotel more for your London stay!!!
Tiny rooms and terrible customer service
ByDKC83
21 March 2022
Arrived at the hotel quite early and at the from desk said, “I know I’m early so it’s ok if there are no rooms available yet, but am I able to check in”. After a minute or so after giving my name, I was told (verbatim), “you’re too early, check later”. I then asked if I could leave my bag whilst we went to the theatre and the lady walked off to the side without saying anything, appeared through a door and held out a piece of paper (my ticket for the bag). No words at all!
On returning and checking in, a different lady helped us who appeared more pleasant. She asked if I wanted to put a charge aside for any extras throughout my stay. I said no (being 10pm and I was due to be up early, I just wanted to sleep). Little did I know that she would hold a charge on my credit card of £150.08 without me knowing. 4 days later, my card was declined at a petrol station because the charge was still being held after not being cancelled on checkout (and shouldn’t have been there in the first place). I was very embarrassed!
In terms of the room…it was tiny. I was put opposite the lifts and ended up with a terrible night sleep. The cups in the room hadn’t been washed (tea/coffee rings at the bottom of the cup) and there were also no spoons to stir drinks, even if I wanted one.
Safe to say that having spent 37,000 of my loyalty points on a one night stay, I expected a lot more. I would definitely not recommend this hotel and will not be staying here again.
Handy for Eurostar
ByPeterDS
18 March 2022
We stayed one night as we had an early Eurostar the next morning (the hotel is about 10 minutes walk from St Pancras). It's clean, comfortable and surprisingly quiet for Central London. The staff are friendly and efficient. We decided to eat our evening meal in the Irish pub on the ground floor, which has a decent choice of food and drinks. Breakfast is the usual extensive Holiday Inn fare.
Excellent Hotel and Staff
ByChrissah
11 March 2022
This has got to be one of the best IHG hotels we have stayed in. The staff were so attentive, welcoming, friendly and so helpful. Nothing was too much trouble and all staff members we saw were very interactive with other guests. We have booked to come back in April and can’t wait. We wish all other IHG hotels could be like this one. In particular was Marylou (think that was her name) on Reception,was excellent and remembered such small details that made our stay memorable.
Thank you
Chris Hadow