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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.3

based on 2189 reviews
90%
Recommend This Property

Ratings Breakdown

2189reviews

  • 5 Stars
    1189
  • 4 Stars
    666
  • 3 Stars
    188
  • 2 Stars
    91
  • 1 Stars
    55

Again an average experience

By

20 April 2019

if not for location and convenience to my office I would certainly select another IHG property. although i made prior / advanced request for a room with a bar fridge ( asi was staying 6 nights) i was told the hotel was too busy. that the type of room wasnt available for me. as a Spire Elite member i wonder at what level of membership would these priorities be made available. non english speaking room attendants made for daily confusion with room cleaning and on many occasions during the week ( i asked for 2 still water not sparkling ) was i left with no water. also on 3 occasions the coffee and tea wasnt topped up. the overall service by front counter team was cold at best . it was obvious there were groups staying at the hotel and the place was busy but when i asked at reception " why a fridge or a room with a fridge couldnt be prioritise for a Spire Elite member " i was more or less dismissed with a rude reply.

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