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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.5

based on 750 reviews
95%
Recommend This Property

Ratings Breakdown

750reviews

  • 5 Stars
    476
  • 4 Stars
    206
  • 3 Stars
    38
  • 2 Stars
    18
  • 1 Stars
    12

Business stay

By

20 July 2017

When you eventually check in the system is as you would expect from the HI chain, internet check however was a nightmare, put through to a call centre in the Philippines who couldn't answer if there were car parking facilities!

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Very nice hotel and good transportation links

By

20 July 2017

I like this hotel for its nicely decorated rooms and good transportation links. The metro is only 2 stops away from shopping area and on the line towards airport.

I especially like the service provided by reception team. They are genuinely caring about their guests. They are pleasant and professional, they make this hotel feel like a five star deluxe hotel!

The hotel layout is not very straightforward and requires navigation skills. But it is so quiet and tranquil that I almost missed my morning wake up alarm. Highly recommended if you are in Newcastle area.

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Comfortable stay

By

17 July 2017

club

Stayed on business and usual efficient reception staff, smart clean room with comfy bed and excellent breakfast. Would recommend this hotel also is within easy walking distance of Jesmond Metro Station.

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Great stay again

By

17 July 2017

club

Good hotel, great stay. Consistently good hotel.Staff and facilities always excellent.

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利便性が良い

By

17 July 2017

空港から地下鉄一本で行けて、地下鉄駅からは徒歩数分で行ける。
また、市街中心へも地下鉄、徒歩で行けて便利。
周辺は閑静な住宅街で環境も良い。

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Room fine but small and expensive for size.

By

17 July 2017

club

Needing a twin bedded room is always a problem. As usual could not get twodouble beds in a room. Room was too small to make people a 4 night stay comfortable.
IHG membership seems to be a waste of time. Restaurant for breakfast and dinner was good. they failed to apply our IHG discount voucher and when this was queried at checkout we were just stonewalled. It left a bad effect on an otherwise fairly good stay.

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Great hotel.

By

17 July 2017

platinumelite

Good food and good service in a friendly environment

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Komfortables Bett und großartiger Service

By

16 July 2017

Sehr zufrieden mit dem Aufenthalt. Würde beim nächsten Mal wieder in dieses Hotel gehen.

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Great service, excellent staff

By

16 July 2017

All staff welcoming and helpful. Went above and beyond to ensure our stay was 10/10.

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Jesmond HI

By

13 July 2017

Pleasant staff and comfortable room. Close to town and parking. Recommended.

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Comfortable bed and very handy to Metro

By

11 July 2017

club

Stayed here for our daughter's graduation. Very handy both to Northumbria Uni and the Metro. Staff friendly and we had a great breakfast.

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Last minute stay for work

By

08 July 2017

club

Did what it said on the tin. Also got room upgrade which hasn't only ever happened to me with another loyalty program so was rather chuffed.

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