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Comentários dos hóspedes
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89%
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Experiência geral

4,4

baseado em 1628 avaliações
89%
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Ratings Breakdown

1628avaliações

  • 5 Estrelas
    1065
  • 4 Estrelas
    315
  • 3 Estrelas
    116
  • 2 Estrelas
    74
  • 1 Estrelas
    58

Decent hotel with some issues

By

dezembro 09, 2020

club

I booked a hotel stay for 3 nights, the first two I booked through Amex the last night I booked through their website directly. I booked a king executive on private access floor. I arrived at midnight the day before my conference, the front desk was courteous and checked me in. Upon entering my room I realized that this is a standard two bed room, not what I had booked. I called the front desk and they informed me that they had no king rooms, the private access floors were unavailable due to the renovation, in fact he said no rooms above the 6th floor were being used and I could speak to the manager in the morning. If a room became available in the morning I could move then.

I explained that moving would be inconvenient. He said there was nothing he could do. I called Amex.

After 30 minutes on hold, Amex informed me they had been given the same story from the front desk but pushed back. The front desk magically found a king room on the 10th floor, a private access floor. I received a call from the front desk shortly after telling me a security guard would be waiting by the elevators to give me a key to my new room.

I met the security guard, got to the room which was certainly an upgrade, but had a dirty bathroom and little chunks coming off the wall below the window. Not a huge deal, but not ideal. I was finally in my room and settled at 1:10am. About an hour after I arrived. Losing an hour of sleep to deal with this, also not something I appreciate after a long travel day and right before a conference.

The next morning on a break from my conference I went to speak with the manager and inform him of what had happened politely. He effectively told me that his staff was right, the website does not allow those rooms to be booked, Amex had failed to update their site in selling the room, and that they were doing me a favor giving me the room I has paid for. When I pointed out that I had booked the second half of my stay on their hotels website, he insisted it was not possible. I pointed out that my floor had many other people staying on it. Which is a little odd for a floor of hotels rooms they are not selling. He quite literally got on the phone in the middle of our conversation and proceeded to ignore me until I walked away.

I do want to say that outside of this experience the staff was generally friendly and courteous. They also allowed for a 1pm checkout which I appreciated.

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Great staff and everything up to my room

By

dezembro 05, 2020

Everything was great. Until I wanted 2 cool off. The air-conditioned was old and loud. Like way loud. Could use upgrading.

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University Tampa visit

By

novembro 30, 2020

Hotel is good value and alternative to pricier downtown hotels. Clean, parking and staff helpful. It’s our go to place when we go to Tampa to visit our daughters at UT. Nothing glitzy, just a clean safe room

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Always good

By

novembro 29, 2020

Well placed great staff location excellent good times

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Due to COVID does not excuse bad service.

By

novembro 25, 2020

club

Promised free shuttle from booking agent the day before arriving and to call from airport,, called upon arrival and told DUE TO COVID the shuttle was not running and to take taxi. When arrived by taxi told no free breakfast will be served in morning DUE TO COVID but they will serve breakfast for a price. Tub never stopped dripping, bottom of bathroom door was warped from water damage, all and all we stay at Holiday Inn Express for the customer service we expect as we are members was disappointing this location was using the virus as an excuse to give poor service after we checked before booking.

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Good location, but...

By

novembro 25, 2020

club

Great proximity yo the airport and that was about all this hotel had in its favor. Printer didn't work to print our boarding passes in the "business center", room was cramped, water dripped constantly in the tub and the ac unit rattled so loud we had to turn it off. I will definitely stay somewhere else next time.

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Great property with some minor issues

By

novembro 22, 2020

I've stayed at this hotel before with no issues, so I stayed here again during my last trip to Tampa. Hotel was undergoing some renovations so room choices were limited, and hot water was impossible to get because of so few rooms being occupied on each floor. It's not the fault of the hotel, it's situational. I'll definitely stay here again in the future.

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Comfortable bed and awesome staff

By

novembro 21, 2020

This hotel is an excellent property front staff are always so friendly and helpful it’s a great location close to a lot of restaurants the shuttle service really helps out to these restaurants I recommend this place also the pool is very nice I just wish this place was open their bar and restaurant

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Check in Early

By

novembro 19, 2020

platinumelite

Was happy I could check in a little early because I had to study for a test for the next morning.

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Wonderful Stay

By

novembro 19, 2020

club

I had to book for the great value. Im glad I did, check in was easy and the room was clean with issues..Location to food and shopping is priceless with no traffic to fight. I slept like a baby both nights in thr comfortable beds. Definitely will be returning when im in Tampa.

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Excellent

By

novembro 15, 2020

Have stayed at this location before
And choose to stay here again
Each time I am in the area
Excellent staff very friendly

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Nov 2020

By

novembro 13, 2020

Great stay. Clean. Great pool and hot tub. Free airport shuttle. Close to stadium and other attractions.

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