My wife and I were heading for a cruise from Tampa, so I redeemed points to stay here before and after our cruise.
When we arrived, we were early. Room wouldn't be ready until 2-3pm, so we had lunch and lounged around the pool. Room wasn't ready until 3:45 but I had been upgraded to a large suite due to our anniversary.
2 weeks before we arrived I ordered a parcel, which turned out to be 2 separate boxes and notified the hotel they would be arriving approximately a week in advance of our stay.
When we arrived the parcels were no where to be found despite the staff acknowledging their arrival by my confirmation and their signee name in those confirmations.
I was asked to contact the Manager via email before our next stay 5 nights later.
4 emails sent in-between stays with no response.
Upon arrival 5 days later, it was discovered the parcels had been taken to the kitchen, open and started to be consumed???
There were only 10 of the 12 pcs ordered still there.
Really??? Opening 2 parcels with a name unknown to them on them???
Manager, nor signee seemed to care and smiled and shrugged it off!
No compensation, no apology, no nothing. Smiling and laughing the incident off is not professional!!!
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Location, Location, Location
ByMMMM_USA
2020 二月 19
Easy to get to and well positioned in the city for dining and entertainment with being far enough away from the airport. Had a minor issue with the room that the front desk addressed immediately.
This property is currently under construction but had no disturbance or noise. Well timed if this is to update the rooms that need it.
Also, the Club lounge is closed Fri, Sat Sundays unfortunately.
All in all-
Great/comfortable night sleep with a staff's desire to please.
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Weekend in February
ByJohn
2020 二月 19
Reserve my room through the IHG phone system they had my reservation wrong with one king bed rather than the two double beds I needed. This was resolved after talking to a manager at check-in. Room was nice breakfast was well worth the price both days. Very disappointed the bar closed at 11 both days Friday and Saturday with 15 or 20 people including my party wanting to drink and chat.
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Great stay!
ByNone
2020 二月 18
Near the airport and Raymond James Stadium. Shuttle service is excellent. Room was comfy and clean. Ample parking at all hours.
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cruise and park hotel
ByZ-man
2020 二月 17
Excellent service. Super staff, always trying to make your requests happen. Parking for cruise is outstanding in parking garage out of weather. A little pricey with all the taxes and fees added on but still fair deal for all items needed.Highly recommended.
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Good Hotel
ByBusinessman
2020 二月 15
The overall stay was good. Parking not great but didn’t affect quality of hotel.
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Good hotel condition, not so good services
ByAndrew - M.
2020 二月 14
Check in staffs were friendly, but stay was marred by Check out experience. Unfriendly staff and poor service.
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Close to airport and shopping mall
ByMeggy
2020 二月 13
Close to airport and shopping mall for those wishing to partake of some retail therapy
This property is just minutes away from the airport. We used the hotel shuttle for departure and I picked up my spouse upon return. There is a very nice shopping mall just up the road as well as some decent restaurants nearby.
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Great Stay and Staff
ByRobert R 61
2020 二月 10
The staff was exceptional and the rooms were quite and facility was clean.
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Nice rooms. Close to where you need to be
ByTodd
2020 二月 08
The hotel was spotless. The staff was engaging and helpful. Special note. The shuttle service does not operate 24 hours. Make sure to check this if the shuttle is important.
Lost & Dazed & Confused
ByPancaked in Tampa!
2020 二月 21
My wife and I were heading for a cruise from Tampa, so I redeemed points to stay here before and after our cruise.
When we arrived, we were early. Room wouldn't be ready until 2-3pm, so we had lunch and lounged around the pool. Room wasn't ready until 3:45 but I had been upgraded to a large suite due to our anniversary.
2 weeks before we arrived I ordered a parcel, which turned out to be 2 separate boxes and notified the hotel they would be arriving approximately a week in advance of our stay.
When we arrived the parcels were no where to be found despite the staff acknowledging their arrival by my confirmation and their signee name in those confirmations.
I was asked to contact the Manager via email before our next stay 5 nights later.
4 emails sent in-between stays with no response.
Upon arrival 5 days later, it was discovered the parcels had been taken to the kitchen, open and started to be consumed???
There were only 10 of the 12 pcs ordered still there.
Really??? Opening 2 parcels with a name unknown to them on them???
Manager, nor signee seemed to care and smiled and shrugged it off!
No compensation, no apology, no nothing. Smiling and laughing the incident off is not professional!!!
Location, Location, Location
ByMMMM_USA
2020 二月 19
Easy to get to and well positioned in the city for dining and entertainment with being far enough away from the airport. Had a minor issue with the room that the front desk addressed immediately.
This property is currently under construction but had no disturbance or noise. Well timed if this is to update the rooms that need it.
Also, the Club lounge is closed Fri, Sat Sundays unfortunately.
All in all-
Great/comfortable night sleep with a staff's desire to please.
Weekend in February
ByJohn
2020 二月 19
Reserve my room through the IHG phone system they had my reservation wrong with one king bed rather than the two double beds I needed. This was resolved after talking to a manager at check-in. Room was nice breakfast was well worth the price both days. Very disappointed the bar closed at 11 both days Friday and Saturday with 15 or 20 people including my party wanting to drink and chat.
Great stay!
ByNone
2020 二月 18
Near the airport and Raymond James Stadium. Shuttle service is excellent. Room was comfy and clean. Ample parking at all hours.
cruise and park hotel
ByZ-man
2020 二月 17
Excellent service. Super staff, always trying to make your requests happen. Parking for cruise is outstanding in parking garage out of weather. A little pricey with all the taxes and fees added on but still fair deal for all items needed.Highly recommended.
Good Hotel
ByBusinessman
2020 二月 15
The overall stay was good. Parking not great but didn’t affect quality of hotel.
Good hotel condition, not so good services
ByAndrew - M.
2020 二月 14
Check in staffs were friendly, but stay was marred by Check out experience. Unfriendly staff and poor service.
Close to airport and shopping mall
ByMeggy
2020 二月 13
Close to airport and shopping mall for those wishing to partake of some retail therapy
Overall great
ByLazyman
2020 二月 13
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Convenient to airport and shopping
ByTekeK
2020 二月 10
This property is just minutes away from the airport. We used the hotel shuttle for departure and I picked up my spouse upon return. There is a very nice shopping mall just up the road as well as some decent restaurants nearby.
Great Stay and Staff
ByRobert R 61
2020 二月 10
The staff was exceptional and the rooms were quite and facility was clean.
Nice rooms. Close to where you need to be
ByTodd
2020 二月 08
The hotel was spotless. The staff was engaging and helpful. Special note. The shuttle service does not operate 24 hours. Make sure to check this if the shuttle is important.