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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
89%
推荐此酒店

整体体验

4.4

基于 1510 评论
89%
推荐此酒店

Ratings Breakdown

1510评论

  • 5 星级
    1001
  • 4 星级
    290
  • 3 星级
    103
  • 2 星级
    66
  • 1 星级
    50

Lost & Dazed & Confused

By

2020 二月 21

My wife and I were heading for a cruise from Tampa, so I redeemed points to stay here before and after our cruise.
When we arrived, we were early. Room wouldn't be ready until 2-3pm, so we had lunch and lounged around the pool. Room wasn't ready until 3:45 but I had been upgraded to a large suite due to our anniversary.
2 weeks before we arrived I ordered a parcel, which turned out to be 2 separate boxes and notified the hotel they would be arriving approximately a week in advance of our stay.
When we arrived the parcels were no where to be found despite the staff acknowledging their arrival by my confirmation and their signee name in those confirmations.
I was asked to contact the Manager via email before our next stay 5 nights later.
4 emails sent in-between stays with no response.
Upon arrival 5 days later, it was discovered the parcels had been taken to the kitchen, open and started to be consumed???
There were only 10 of the 12 pcs ordered still there.
Really??? Opening 2 parcels with a name unknown to them on them???
Manager, nor signee seemed to care and smiled and shrugged it off!
No compensation, no apology, no nothing. Smiling and laughing the incident off is not professional!!!

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Location, Location, Location

By

2020 二月 19

platinumelite

Easy to get to and well positioned in the city for dining and entertainment with being far enough away from the airport. Had a minor issue with the room that the front desk addressed immediately.
This property is currently under construction but had no disturbance or noise. Well timed if this is to update the rooms that need it.
Also, the Club lounge is closed Fri, Sat Sundays unfortunately.

All in all-
Great/comfortable night sleep with a staff's desire to please.

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Weekend in February

By

2020 二月 19

club

Reserve my room through the IHG phone system they had my reservation wrong with one king bed rather than the two double beds I needed. This was resolved after talking to a manager at check-in. Room was nice breakfast was well worth the price both days. Very disappointed the bar closed at 11 both days Friday and Saturday with 15 or 20 people including my party wanting to drink and chat.

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Great stay!

By

2020 二月 18

platinumelite

Near the airport and Raymond James Stadium. Shuttle service is excellent. Room was comfy and clean. Ample parking at all hours.

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cruise and park hotel

By

2020 二月 17

club

Excellent service. Super staff, always trying to make your requests happen. Parking for cruise is outstanding in parking garage out of weather. A little pricey with all the taxes and fees added on but still fair deal for all items needed.Highly recommended.

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Good Hotel

By

2020 二月 15

The overall stay was good. Parking not great but didn’t affect quality of hotel.

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Good hotel condition, not so good services

By

2020 二月 14

Check in staffs were friendly, but stay was marred by Check out experience. Unfriendly staff and poor service.

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Close to airport and shopping mall

By

2020 二月 13

Close to airport and shopping mall for those wishing to partake of some retail therapy

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Overall great

By

2020 二月 13

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Convenient to airport and shopping

By

2020 二月 10

club

This property is just minutes away from the airport. We used the hotel shuttle for departure and I picked up my spouse upon return. There is a very nice shopping mall just up the road as well as some decent restaurants nearby.

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Great Stay and Staff

By

2020 二月 10

The staff was exceptional and the rooms were quite and facility was clean.

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Nice rooms. Close to where you need to be

By

2020 二月 08

platinumelite

The hotel was spotless. The staff was engaging and helpful. Special note. The shuttle service does not operate 24 hours. Make sure to check this if the shuttle is important.

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