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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
77%
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整體經驗

3.9

根據 956 評論
77%
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Ratings Breakdown

956評論

  • 5 星級
    393
  • 4 星級
    271
  • 3 星級
    146
  • 2 星級
    84
  • 1 星級
    62

train your staff to have better customer service

By

8月 05, 2020

Rude staff at reception, she needs to be trained on customer service. she was not friendly or approachable which ruined the atmosphere!!

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Not Covid Ready

By

8月 04, 2020

platinumelite

Someone else soap left in shower soap dish. Bathroom floor full of hair behind the bathroom door. Windows are small and high making the room seem like a cell. Missing light between beds with electrical holes exposed.
When I first arrived I asked could I upgrade to an executive room. I was told non available next day a different manger said there was and did we want to move. It was already too late. Understood the hotel was running a reduced breakfast and staff but the 3 panini we ordered For breakfast was rock solid inedible with 1 piece of bacon so small you could not see it.
Would not recommend this hotel they are obviously struggling with reduced staff.

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Very comfortable rooms and very helpful

By

8月 04, 2020

club

We have to the same hotel twice and can not fault the excellent service we received upon our arrival. The rooms are very clean and comfortable.

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Poor trained staff, and appalling customer service

By

8月 01, 2020

platinumelite

Visited the holiday inn leamington spa this week. When we checked in, we were advised by staff that the breakfast, that we purchased with the room rate, was a goodie bag, that we picked up from reception. Advised that if we knew that prior to booking (as expecting some form of warm cooked breakfast) we would have booked room only. The polite guy on reception accepted this (as there was nothing that the children would eat) and stated that he would remove breakfast from our bill. On checking out this morning, the rude person (Becky -Manager) behind the desk quoted firstly that this could not be done, and we had been wrongly advised and then changed her tune and said that it would take a call to head office by herself to get the breakfast refunded. She made us feel like it was our problem after we had been misinformed by your staff, and to be fair her attitude was awful for someone front of house. Reminded me of a teenager having a tantrum. It is not about the money but the way we were treated, staff not knowing what was going on, and not being bothered to sort the issue out without being rude and obnoxious.

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Leamington spa

By

8月 01, 2020

club

1night stay during covid 19
Clean and comfortable the staff were pleasant and helpful

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Great room size however disappointed with service provided.

By

7月 27, 2020

The room size and bed was fantastic. During my arrival I was disappointed by the staff on the counter because he first failed to confirm that the breakfast had to be ordered the night before service the following morning, I only found this out when I arrived for breakfast the following morning. Secondly, I was disappointed that the room had no hot water kettle or complimentary hot drinks and any cutlery, so anytime you wanted a drink you had to go to the main bar or use the vending machine.

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Leamington review

By

7月 25, 2020

Good experience will come again. Good rooms and courteous staff.

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Great location.

By

7月 18, 2020

Great hotel and location. Would stay again. Very clean hotel and great staff.

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Holiday inn post lockdown

By

7月 16, 2020

club

Safe, secure . Quieter than last stay. Friendly staff

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Enjoyed this stay

By

7月 13, 2020

Staff are excellent very down to hearth and obliging

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Business stay away

By

6月 18, 2020

Staff were pleasant and helpful although stretched too far. Two staff covering kitchen/reception a tall order. Phone wasn't working in the room as wasn't the tv remote. Rooms felt a little dated and weren't as clean as I'd have hoped.

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Polite, cheerful and helpful staff

By

6月 14, 2020

platinumelite

Polite, cheerful and helpful staff. Polite, cheerful and helpful staff. Polite, cheerful and helpful staff. Polite, cheerful and helpful staff. Polite, cheerful and helpful staff. Polite, cheerful and helpful staff. Polite, cheerful and helpful staff. Polite, cheerful and helpful staff. Thanks

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