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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
77%
Recommend This Property

Overall Experience

4

based on 777 reviews
77%
Recommend This Property

Ratings Breakdown

777reviews

  • 5 Stars
    339
  • 4 Stars
    226
  • 3 Stars
    103
  • 2 Stars
    55
  • 1 Stars
    54

Nice staff and service in restaurant

By

January 17, 2020

club

Will go back to holiday inn express they all seem to be of the same good standard

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Excellent, almost

By

January 13, 2020

This hotel could be so much more. The staff are brilliant and it is perfectly clean, warm and comfortable and the chef or cook is pretty good too.

Unfortunately, the decor and furnishings are not of the same standard as those who staff it. It needs some considerable investment in carpets, seating,
lighting and paintwork, yet somehow the staff still seemed to make the place welcoming.

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Great room and bed. Loved the food

By

January 13, 2020

club

Great hotel. It’s our 3 rd visit. Staff always so friendly. Vicky and Ben in the restaurant were brilliant. Also the new lady Gm and also Scott at the front desk were brilliant as well. We always enjoy our stay at this hotel. We came and stayed for a short holiday as I have been unwell. Looking forward to our next return.

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New year visit

By

January 10, 2020

Most enjoyable in every way. A ground floor room that was very comfortable, clean, and quiet. An excellent breakfast served at a very convenient time for a holiday. Very pleasant staff.

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Friendly staff

By

January 10, 2020

platinumelite

Stayed only stayed here for one night, very friendly staff. Heating was broken so we were given a heater for the room, fortunately it was not overly cold.
Breakfast was fantastic, freshly cooked eggs to order. Good quality bacon and sausages. Great value.

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Another good experience

By

January 06, 2020

platinumelite

A one-night stop-over on Christmas Day, Staff were relaxed, friendly and helpful. Room was clean and comfortable. Breakfast was excellent as always. We choose this hotel over others in the area for all these reasons. Looking forward to our next visit to East Anglia

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A shabby looking exterior spoils the rest of a good hotel.

By

January 06, 2020

club

Very good service and a clean,comfortable room only spoilt by the very shabby paintwork and rotting window frames.

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Great staff

By

January 05, 2020

platinumelite

The staff are very friendly but professional at all times and always cater for my needs

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Comfortable bed nice room

By

January 05, 2020

Very comfortable great service from the staff, very enjoyable new years dinner dance.

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Awesome staff, great facilities

By

January 05, 2020

club

All staff were really friendly and helpful throughout our stay. In particular the chef, Rex, was amazing and came to see us every morning. He made us feel extremely welcome.

The fact the hotel is per friendly is great.

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Good quality hotel

By

January 04, 2020

Comfortable stay. Very quiet room.
Would recommend this smart hotel for business or pleasure.

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Haven on a rainy night

By

December 21, 2019

club

Last minute decision not to drive 3 hours home from Ipswich to the Midlands on a wet night in December at rush hour. Best decision I've made in a very long time. IHG membership meant I could book a free Rewards night; receptionist Laura offered a free breakfast because of a problem with the door lock; plus I had free parking and a free newspaper. What's not to love? Thank you.

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