Your session will expire in 5 minutes, 0 seconds, due to inactivity. Stay Logged In
Your session has expired. Please sign in to your profile
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
67%
Recommend This Property

Overall Experience

3.2

based on 6 reviews
67%
Recommend This Property

Ratings Breakdown

6reviews

  • 5 Stars
  • 4 Stars
    3
  • 3 Stars
    1
  • 2 Stars
    2
  • 1 Stars

Very good ski hotel for family

By

January 09, 2021

Pros:
We were family of 4 and the 2 bedroom suite was perfect.
Property and room was nicely furnished and new.
Convenient to access ski area, either by shuttle or walking to the the next block via covered passageway and lift.
Ski package is excellent value for money.

Cons:
Limited food options in the hotel (only one buffet restaurant, and didn't offer room service). Luckily there are restaurants in the other block (adjacent hotel) and ski area. Limited Western dining options though.
One of the bedrooms had limited heating, but luckily portable heater was provided.
Toilet was blocked a few times (poor plumbing), asked staff to unblock which he did but was careless and let dirty water drip from his tool all across the room as he walked out.

Read More
Read Less

值得推荐

By

January 08, 2021

platinumelite

很好的选择,设施新、服务热情,离雪场很近,但套餐说明不够清晰,没有4口之家的套餐选择

Read More
Read Less

Unpleasant experience at lobby

By

December 02, 2020

club

1) I have witnessed a group of new arrivals from southern China (Cantonese speakers). They were rude and noisy.

Outside is about -15 Celsius while inside warm and cozy.

2) they opened and held the 2 doors at the main entrance to let them and their baggage in. No one including the lobby staff would close the doors and stop the chilly wind gust from blowing in. And the same happened many times.

3) lobby staff pretended no one was smoking in the lobby lounge area
so they didn't stop them. but surely all smokers there could be seen and smelled.

4) front desk staff let rude guest to cut the line and provide service.

5) front desk staff should not read my room number loudly that other people could hear when I required room key card replacement.

6) the same group took their clothes off until almost naked and opened and hold the side door in the lobby. They went in and out of the door, sparked firework outside and let the chilly wind gust and sulphur smell in. The wind blew down a huge metal structured poster that could hurt people, twice. But even then no lobby staff or security stsff came to stop this.

Read More
Read Less

over priced with poor service

By

December 30, 2019

the only thing good about this hotel is the location, it's really close to the ski facility...

upon arrival, there is no sign directing guests to the front desk, i had to climb all the way up dragging a huge luggage, well i did run into the doorman, who pretended he didn't see me and my luggage....after checked in, i realized there is a way to to front desk through ski hall, there is no need to climb the slope.....won't it be better if there was a sign??

the room is way too small, if it's 600-800 RMB per night, i wouldn't call it small, but it's over 2000 RMB, besides, it was very hot, i checked with the staff if there is anyway to turn down the room temperature, and i was told i could open the windows to let in some cold air....excuse me??

there is no bathtub in the room, again with the price of over 2000, i'd say a bathtub shouldn't be too much to ask...

the buffet on the second floor was okay, but different from the temperature in hotel room, it is freezing in the dinning hall, almost got a cold...

when i checked out, i told the girl at the front desk to be as quick as possible, as i need to catch the bus to the airport, she operated on THREE different computers just to print out my bill....unbelievable....

overall, the service they provide cannot match the room price, and that's why i won't recommend this hotel

Read More
Read Less

Great Location and Comfortable bed

By

December 28, 2019

Location is great, ski in and out from the hotel.

Bed is very comfortable,

We rented a family suite, a bit pricey in China, but I guess it is the peak season price. breakfast is not very impressive.

Read More
Read Less

挺失望的一次体验,应该不会再入住这家酒店

By

December 25, 2019

作为两千多人民币一晚的酒店,让住客体验到的服务和普通快捷酒店没有区别,所以很失望。。

先说说好的地方:

1. 离滑雪场真的很近,走几步就可以到
2. 晚餐因为有活动,性价比还不错

不好的方面:

1. 从地面到酒店前台有一个超级大的斜坡,作为第一次到店的客人,只能凭直觉拖着箱子往上爬,碰到了门童,门童视而不见,我们只能各自拖着行李前往前台,入住之后才发现,雪具大厅有电梯可以通往前台,是不是在确认入住后,给客人发送个小通知,会更好一些?
2. 前台对于房间的级别和朝向等等,非常不熟悉,一再确认房间朝向,最后前台给的结果还是错的,鉴于太累,也就没再下楼更换
3. 没有浴缸,如果是三五百人民币一晚的酒店,没有浴缸就算了,两千多一晚,只有小小的一间淋浴室,而且还漏水,一洗澡,水就会漫得整个厕所地面都是,很讨厌
4. 没有衣柜,只有几个衣架,衣架和挂衣架的那个方形横梁明显不匹配,取衣服的时候要费很大力气才能拿下来
5. 洗澡水不恒温,虽然温度变化没有很大,但是温度始终在上下变化,让人不舒服
6. 室内温度过高,咨询客房服务人员后得知无法调节,告知可以开窗降温。。。
7. 二楼餐厅特别冷,如果能把客房的温度均衡一下就好了
8. 退房的时候效率特别低,换了三台电脑才完成水单的打印,一再提醒工作人员尽快。。因为要赶车去机场,工作人员仍然是不紧不慢的态度,佩服!

Read More
Read Less