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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.5

based on 172 reviews
89%
Recommend This Property

Ratings Breakdown

172reviews

  • 5 Stars
    106
  • 4 Stars
    49
  • 3 Stars
    11
  • 2 Stars
    3
  • 1 Stars
    3

环境较好

By

March 21, 2017

club

环境不错,服务人员服务意识好,前台人员工作热情,结算时前台人员工作效率非常高。
另:希望酒店健身中心,游泳池开放时间能早些,希望能在早上6点开放,酒店现在是7点开放,因商务需要,晨炼时间来不及。谢谢!

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设施一流

By

March 21, 2017

酒店设计新颖,设施齐备、人员服务很和蔼。酒店的位置比较安静,周边景色不错。有些房间的布草需要更新!酒店设计新颖,设施齐备、人员服务很和蔼。酒店的位置比较安静,周边景色不错。有些房间的布草需要更新!

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Good place but need more improvements

By

March 08, 2017

club

Like full channel of TV service, loyalty member 's promotions

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床铺舒适,服务一流,风景优美。

By

February 25, 2017

club

因商务原因入住,很意外周边的风景非常优美,赶上下雪,欣赏到了美丽的湖景。在南阳能有这样的地方确实不错,很安静,一次非常棒的住宿体验。

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服务很好,房间干净

By

February 25, 2017

club

大堂经理和前台服务都很好,热情周到,退房时间延迟到两点,因为飞机比较晚,在大堂休息了一段时间,前台还给了一张饮料券在大堂饮料吧坐着休息

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总体体验很好

By

February 22, 2017

club

商务出差,经常入住。不出示会员卡号就不能识别会员,我忘记了我的会员卡号码,很多次也没有积分,也不了解会员的权益。

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环境好,安静卫生

By

February 21, 2017

club

没有噪音,适合休息的好地方。卫生干净整洁,服务员很友好,很有耐心。送餐服务也很好。值得入住。曾经在北跨住过,好像空调和水都不太热。希望能有所提高。

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请改进客房卫生

By

February 20, 2017

club

总体不错,细节需要注意,比如卫生,还有房间的MINI吧没有任何饮料,挺奇怪的。其他不足的地方就是卫生间的洗脸池,出热水慢,水比较小,使用起来不是很舒适。

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唯一不满

By

February 15, 2017

club

酒店浴室的浴巾和毛巾简直是绝了..跟快捷酒店有一拼!!甚至还不如快捷酒店的浴巾。是不是开业至今一直不曾更换?入住其实还是很满意的,唯一诟病就是浴巾和毛巾简直跟破烂一样!!

Posted byHotelStaff
February 16, 2017
尊敬的优悦会会员,非常感谢您的忠诚惠顾!感谢您对我酒店的服务、设施和环境给予肯定,我们会一如既往的向您提供更好的服务。我们已经意识到酒店的毛巾陈旧的问题,正在分批次的更换新的毛巾和浴巾,已经更新过一批,计划将在今年上半年将毛巾全部进行更换。在此感谢您提出的宝贵意见,期待您再次光临!
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房間安排錯誤

By

February 10, 2017

前台安排了一間有人住的房間給我,當時還有客人在睡覺,這是一個很嚴重的問題!希望貴酒店以後可以多加改善

Posted byHotelStaff
February 13, 2017
尊敬的优悦会会员,您好!非常感谢您的忠诚惠顾和长久以来的支持。对于此次失误的安排我们感到万分抱歉,给您带来的不便非常对不起!酒店已经对当班员工和值班经理进行批评教育,并且再次对员工进行培训。之后的工作中我们一定会加强前台员工的业务技能培训和工作责任心督导,再次感谢您提出的宝贵意见!也衷心的欢迎您再次光临!谢谢!
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不错的酒店

By

February 03, 2017

前台服务很专业,硬件设施也很新,送的果盘也很不错,总体来说是不错的住宿体验,下次有机会还会选择入住。

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大雪天车被雪埋后,酒店服务一般

By

January 31, 2017

优点:酒店入住顺利,会员礼遇也有。
缺点:第二天大雪,车子在户外停车场被雪埋了。我先打电话酒店是否能帮我清下雪,酒店回复说没有这项服务。我就想自己清吧。询问酒店工作人员是否有清雪工具。回复说有清雪的刷子,在酒店的车上,但是车子被领导开走了。于是就给了我两块毛巾。最后我一人在停车场大雪中用两块毛巾花了半小时把车挖出来了。体验非常不好。

Posted byHotelStaff
February 03, 2017
尊敬的优悦会会员,您好!非常感谢您的忠诚惠顾并分享您的入住体验。您的点评已转达至相关部门,并要求其加强员工内部培训,我们也将于近期内就您反馈的问题做细致认真的反思及改进措施,多配备一些清雪工具以备不时之需。酒店是园林式酒店,景色优美环境宜人,空气质量非常好。湖景全日西餐厅每天供应西厨师傅融汇中西并结合本地特色的自助早餐。非常期待您的下次光临来见证我们更为优质的产品与服务!
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