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Holiday Inn Express & Suites Dearborn SW - Detroit Area

24041 Michigan Avenue , Dearborn, 密歇根州 48124

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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
88%
推荐此酒店

整体体验

4.4

基于 772 评论
88%
推荐此酒店

Ratings Breakdown

772评论

  • 5 星级
    513
  • 4 星级
    146
  • 3 星级
    58
  • 2 星级
    26
  • 1 星级
    29

Comfortable bed in an average room

By

2021 七月 09

My room was not cleaned very well when I arrived. Smashed food in the carpet, etc. Thankfully the bed was clean and comfortable. I would considered staying there again, but I didn’t feel it was worth the price per night. I’ve stayed in similar rooms for half the price.

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As expected

By

2021 七月 07

club

The hotel was what we always expect from Holiday Inn Express. Friendly staff, easy check-in, clean room.

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Service was horrible. Extremely rude staff

By

2021 七月 06

My reservation was changed without my knowing. The woman working the desk was very rude informing me and my faimly who drove in 2hrs that my reservation for a two queen bed suite was no longer available. I thought that's why you made a reservation to RESERVE a room. No one called me to inform me of this. Got up too the single bed room they gave us instead to find out it was not cleaned. Informed the very rude staff we would return later and that room needed to be cleaned. Came back. Room was still dirty. Same wo.an working was still rude and also was rude to other customers as well. Highly dissatisfied.

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Nice desk staff, apparently no housekeeping

By

2021 七月 05

club

The front desk staff had to turn people away because no rooms were made ready for guests.
The breakfast buffet needed a toaster for the cold semi-stale bread options instead of the busted automatic pancake maker.
Trash was never removed from our rooms and most days the trash cans in the rest of the hotel were full.
Cannot recommend this hotel.

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Partially clean room

By

2021 七月 05

Stayed at hotel one night to go to Tigers game, and basically just was in room to sleep. The carpet had a dried raisin and other small items on it...don’t think it had been vacuumed (or very poor vacuum). Bed was made, but no towels and no coffee pods. We needed to head directly to the game so asked for towels and pods at front desk - but nothing had been done when we returned 5 hours later. A second call and we went to front desk to get the items. In the morning, learned that an old coffee pod hadn’t been removed. Guessing the maid was interrupted and didn’t finish cleaning? Not the standard we are used to from IHG properties

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Friendly staff

By

2021 六月 29

club

The staff at this hotel was very friendly and helpful even though they were at capacity.

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OVERALL VIEW

By

2021 六月 28

club

1) Ordered a Handicapped room on the first floor and I was given a room on the 2nd floor at the end of the hall from the elevator. Didn't go well with my physical handicap's.
2) The TV didn't work and there was no manual or channel
schedule in the room. 3) Called the front desk numerous times along with the maintenance department and all I got was a busy signal that day, 6/24 and the next morning from both of them. 4) Wanted to write down these issues while in the room but there was no stationary available.

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Convenient location

By

2021 六月 27

Here on business and the location is handy for me. Polite staff. Clean rooms.

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Awful Customer SERVICE

By

2021 六月 27

club

It was my birthday, I stayed 2nights, paid for before I checked in, ok cool, the nasty receptionist charged me $55, for checking in early and I told her no other Hotels be doing that, anyway, she like well ur using electricity, My mouth dropped, did u really jus say that anyway she wouldn't accommodate me or nothing so my Birthday Stay was very not cool, my daughter even said Mom let's jus go to another Place, no hotel should ever charge a early check-in fee, without customers you wouldn't be in Business.

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Review

By

2021 六月 26

platinumelite

Value has slipped. Stayed there several times in 2020 for a rate of 109. Got a bargain rate of 79 during Covid in March. Tried to book a new reservation but was told at front desk the best they could do was 129. Several other accommodations nearby with more competitive rates. Not sure if I will book there again.

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I loved everything about it

By

2021 六月 21

Excellent service, rooms, amenities, and neighborhood.

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Okay if you want a cheap place to stay and don’t care about breakfast

By

2021 六月 20

This place was adequate. We picked it based on price and free breakfast deal. The breakfast offerings were pretty pitiful. Very noisy upstairs guests. Lots of highway noise as well. Would choose another option if ever in this area again.

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