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Holiday Inn Express & Suites DFW西 - 赫斯特

820千橡驱动器 , 林中小丘, 得克萨斯州 76054

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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
95%
推荐此酒店

整体体验

4.6

基于 1340 评论
95%
推荐此酒店

Ratings Breakdown

1340评论

  • 5 星级
    1026
  • 4 星级
    213
  • 3 星级
    48
  • 2 星级
    31
  • 1 星级
    22

Hotel stay

By

2020 十二月 15

club

Very nice hotel, friendly staff and very clean. Rooms are nice, breakfast was lovely (many choices).

Thanks for a relaxing 5 days!

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Hurst stay

By

2020 十二月 15

Great hotel with location. Staff very friendly and I actually liked the new breakfast food compared to what they use to have on the buffet

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Nice experience and the bed was ve

By

2020 十二月 14

club

Very comfortable bed and high quality linens and towels. The room was spacious and I was pleasantly surprised with the decor and furnishings. The cleaning person on my floor was courteius as were the front desk persons.

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If you want to feel unwelcome this is the place for you!

By

2020 十二月 11

I’m sure they get complaints from customers all the time that “x was the worst experience ever”. I am admittedly not always satisfied with hotels. However, I can honesty say that in all in my years of traveling (and I currently travel about fifty nights per year) this is the only time I have ever felt unwelcome at a hotel. That is not an exaggeration. Unwelcome. The front desk employee should not be in the hospitality industry.

>
> Between 730-930 pm on a Friday night a few of us adults (no kids) were hanging around in the front room where breakfast is served. We weren’t rowdy or destructive. We weren’t running around or playing games. We were quite simply talking and laughing. We were attempting to enjoy our evening. Around 9:30 she stormed into the room (unprovoked) and started yelling at us that it was way past quiet hours and we needed to shut up or go back to our rooms. We were given no warning that we were loud. We were not asked politely. We were admonished like we were toddlers. It should be noted that the nearest hotel room was at least 50 steps away and we saw no other guests the other time we were down there. I went to the restroom by the elevators a few times and I did not hear a sound once from the front room.
>
> Shockingly worse than that, about a minute later while we were all still staring at each in stunned disbelief, she muted the volume on the television and changed it to the Weather Channel and without any discussion or warning TURNED OFF ALL THE LIGHTS IN THE ROOM.
>
> Seriously.
>
> We sat there in darkness.
>
> Again this was at 9:30.
>
> Not midnight.
>
> Not 3 in the morning.
>
> 9:30.
>
> On a Friday.
>
> In a hotel with virtually no guests and no nearby rooms.
>
> The lights were never turned back on.
>
she gave us a tongue-lashing I haven’t experienced since childhood. Scarily, she had a very easy job last night. There were virtually no overnight guests. The whopping 4-6 rooms she checked in from 730-11 were all with us. I can’t imagine an easier situation for a front desk worker.

Brought this to the attention of the GM who felt the need to shame us for complaining because the employee was having personal issues thst day.

The ice machine was also oozing with slime and the bathroom in the lobby was cleaned extremely irregularly. See attached photo. It had been five days since it was cleaned when we were there on 11/20.

This hotel should be stripped of its franchise

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We had a great stay ! Clean hotel and comfortable beds

By

2020 十二月 01

club

I read reviews that were only fair or less. I disagree totally ! We rate our stay with 5 stars ⭐️ ⭐️⭐️⭐️⭐️

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Willingness to Accommodate

By

2020 十二月 01

club

After I had an incident with another hotel chain (don't wish to name) that left me without a room and out the cost of the room at 5 am, I called Candlewood Suites (a partner hotel) to see if I could find another room. The associate (who's name I cannot remember unfortunately) was so kind and went above and beyond to ensure I had a safe, comfortable place to stay for the remainder of my stay in the city. After the fiasco that was my initial experience, my stay at the Holiday Inn Express was a dream come true!

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Great Service

By

2020 十一月 28

club

Stayed here in the past and will most likely return

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Great location to highway, grocery and restaurants

By

2020 十一月 28

I stay at this hotel whenever I am in the area. I will even go a little out of the way to stay here. It's nice and clean and prior to the dreaded COVID had wonderful receptions and breakfast which I am certain will return. My only issue was the room I stayed in does not have a table suitable for computer work. I have stayed in many other rooms that do, I think this is the only one.

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Inconsistent policy

By

2020 十一月 24

club

If you post signs about requiring face covering then it should be enforced. Other guests were not wearing masks or following the occupancy rule for elevators or distancing.

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Comfortable room

By

2020 十一月 24

club

Hotel was nice, It was in a good location, The room was very comfortable

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Great value

By

2020 十一月 21

club

Very please with this facility. Very clean and comfortable and at a reasonable price. Would definitely stay there again. My only "complaint" would be regarding breakfast.............breakfast at this location is all pre-packaged microwave food or boxed cereal. Other locations have continued to have a hot breakfast, but have a person to serve your plate. I know that buffets are unsafe, but safety can occur by having a person to serve your plate. HD hot breakfast are usually very good. Breakfast was a huge disappointment at this location. Otherwise, very good experience.

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Clean and Comfortable

By

2020 十一月 20

club

This hotel hasn't disappointed me yet, hotel room was very neat and clean

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