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Holiday Inn Express & Suites DFW West - Hurst

820 Thousand Oaks Drive , Hurst, Texas 76054

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.6

based on 1184 reviews
95%
Recommend This Property

Ratings Breakdown

1184reviews

  • 5 Stars
    909
  • 4 Stars
    190
  • 3 Stars
    37
  • 2 Stars
    29
  • 1 Stars
    19

great room

By

09 December 2019

club

The suite was extra spacious and comfortable. Breakfast could be improved. Check in was great. Girl was very friendly and helpful. Check out morning the maids came into the room while we were getting dressed while we had the privacy please sign on the door. She said that she was told we had checked out. The girl at the check out desk didn't even make eye contact. I would stay again. I liked the space. It was quiet, convenient, and very comfortable. Most of the staff was great.

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Customer Service

By

05 December 2019

club

We stayed 11/29/19 to 12/1/19. The desk clerk was always in back. Never at the front desk. Pantry supplies were under stocked. Housekeeping leaves at 5:30 pm, so any needs after that you will have to obtain yourself. The elevator couldn’t be called from the 3rd floor where my son was staying. He had to keep taking the stairs or wait for someone to exit on 3.

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Good hotel bad guest

By

03 December 2019

club

Overall good hotel not please with how an irate guest was handled and was allowed to stay on property while disturbing guest late at night

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Very nice

By

01 December 2019

I enjoyed my stay. The room was comfortable and very clean

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Noisy guest overhead.

By

01 December 2019

The hotel is a nice place to stay with comfortable rooms, bedding, and toiletries. Unfortunately, the room directly above us was occupied by a group with a very active child that was allowed to run back and forth through the room all evening. The constant pounding from above was somewhat unsettling.
We realized this was not the hotels fault, so there was no reason to complain to the front desk, and we did not feel like bothering to change rooms, thinking that the pounding from above would end sooner than it ever did. Wrong place at the wrong time.

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Great place to stay

By

29 November 2019

Very clean hotel with nice accommodations. We would definitely stay here again!

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Comfortable, clean and great service

By

29 November 2019

Well maintained, convenient location, clean, comfortable and friendly service.

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Awesome staff great rooms the mattresses could be changed little soft but

By

26 November 2019

My overall review is an excellent motel very helpful staff me being handicapped they even help me with bringing my luggage down I tried to be He-Man and do it myself going up took a little out of me didn't want to ask for help but I definitely did on the way out two thumbs up to all the staff including the lady that does the breakfast in the morning help me with my plate after I got my my choices like I said the only complaint and it really isn't a complaint was the mattress is a little too soft but definitely will be staying again

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Love this place

By

25 November 2019

platinumelite

One of the best hie we've ever stayed in. Clean room, comfortable bed and pillows, huge variety of breakfast foods. Friendly staff.

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Good Night

By

20 November 2019

platinumelite

Excellent customer service at the front desk and breakfast area. Rooms were clean and as always, well priced!

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Great place to stay

By

18 November 2019

club

I have been staying at this hotel for years whenever I am in Hurst for business. They are always clean and quiet, and the staff is friendly and helpful.
They go out of their way to make sure guests are happy.

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Texas Scott

By

18 November 2019

Great staff, professional and friendly. Been staying here on and off a little over a year. I don’t mind driving a little further just to stay here. I always recommend this hotel to my colleagues when they travel to Fort Worth. Even my wife always request that I stay in this hotel. I want to say thanks to the staff for creator friendly atmosphere.

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