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Holiday Inn Express & Suites Chicago West-O'Hare Arpt Area

200 South Mannheim Road , Hillside, Illinois 60162

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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
84%
Recommander cet établissement

Impression générale

4,2

en fonction de 1465 avis
84%
Recommander cet établissement

Ratings Breakdown

1465avis

  • 5 Étoiles
    849
  • 4 Étoiles
    316
  • 3 Étoiles
    133
  • 2 Étoiles
    78
  • 1 Étoiles
    89

Worst Ever Holiday Inn Express

By

décembre 06, 2021

club

This is the 3rd time in recent months that I have stayed at this location and it is consistently poor. Filthy elevator floor and hallways. No hot breakfast as promised (excuse given was that the guy called in sick). No hot coffee in the lobby. And the tall, thin guy at the front desk was extremely rude and not apologetic. If you can stay across the expressway, you're better off. The staff here needs to retrain. Does not follow the usual Holiday Inn Express model.

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I WOULD NOT HAVE MY DOG STAY THERE!!!

By

novembre 23, 2021

club

I am shocked that Holiday Inn allows this property to use its name! Probably out of desperation! I had my team block three rooms at this property and now they do not trust me to find a hotel anymore! The entire property is poorly kept, my room was dirty, the plumbing was barely functional with water in faucet trickling in and took ages to go from cold to warm. The desk had sticky stuff and used chewing gum stuck on it, the towels were worn out, the only TV in the room had a 6 inch circular black area that showed up on every channel, the pool area was yucky and so on....... Will never set foot there. It is more of a very low end motel than a HIE. What a waste of money. Had my schedule not been so packed I would have had all of us move out of there to another property. Next time I will not trust the HIE brand blindly.

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Bad experience

By

novembre 18, 2021

Poor communication about breakfast, cleaning services, pool condition. Really disappointing experience.

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Poor Management, Uncomfortable, Overpriced

By

novembre 11, 2021

club

Several friends had booked the same hotel for a weekend stay, but upon arrival were promptly ejected from the hotel by the night manager. They parked under the awning to unload their bags, and the manager came out and told them they could not park there to unload. After a brief discussion, she cancelled their reservations and they had to find another hotel at 1AM. Upon our arrival, we were told we could not check in until 3PM even after asking for early check-in when we booked the trip and were told we could check-in early if we paid for another entire days room. When we finally got into the room, the King Size bed appeared to be well used, and was extremely uncomfortable to sleep on. Requests for a different room with a better bed were denied. No breakfast in the morning either. Other hotels in the area, and closer to downtown were the same price and had better amenities or secured parking areas. Next time we come to the area, I will not be booking here or recommending it to anyone I know.

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Avoid

By

novembre 11, 2021

club

Avoid this hotel unless you're just looking for a place to get stoned. Halls reeked of weed, "quiet hours" were a joke. Room heater made horrid noises and we had to turn it off. The pull out couch was horrible - rusty metal bars under a paper thin, hard coil mattress - my daughter preferred to sleep on the floor. And under the couch was filthy - probably never vacuumed. Breakfast was sour hospital cup of orange juice, a half-sized muffin and a cereal bar. Coffee was pods for the old and dirty Keurig in the room, no sugar or cream. Staff was unprofessional, untrained and couldn't care less. Holiday Inn used to be a reliable, quality brand for a family on a budget. Next time, I'll pay more and stay somewhere else.

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Perfect location

By

novembre 10, 2021

This hotel was great. The location to my job site and then how easy it was to get into Chicago for dinner was excellent. The front desk was very helpful with directions and I will be staying here again when we have our next meeting.

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Not Up To Expectations

By

novembre 10, 2021

Overall our stay was not a good experience. The hot breakfast options were not served Friday through Sunday mornings. A grab and go bag with a partially-crushed granola bar, muffin and juice cup were provided. On Sunday there was no juice. Coffee was not available in the eating area on any day of the trip.

The pool water had a greenish tint to it and we could not smell any chlorine. The pool area also smelled moldy and paint was peeling from the ventilation ducts, there were no pool area towels offered in that room.

The hotel overall was not clean, there was a build-up of dirt along the edges of walls and corners. There was litter scattered around the parking lot. The front desk attendants were not friendly, it felt like we were burdening them whenever a question or request was made.

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Worst Holiday Inn Ever

By

novembre 10, 2021

club

This hotel was the worst Holiday Inn Express we have ever stayed in. The lobby was disgusting. I understanding it is under construction but it was filthy. The heat in the room was set to 78 degrees. The floor had white stains all over it along with dirty walls and the lamp shade looked like it was sweat stained. I’ve never felt so grossed out in a hotel room. When we checked in we were told breakfast was served from 6-9. At 8am there was no breakfast anywhere nor any coffee. The front desk was empty so no one to even ask. There was a sign that said they were unavailable. I would never stay here again nor recommend to anywhere. Very unprofessional and dirty.

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Nice place

By

novembre 09, 2021

club

Nice place, good location, great front desk staff. Too bad no hot breakfast on weekends.

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Check in was easy and pleasant

By

novembre 03, 2021

This property is still being renovated so it’s not that clean nor is it appealing to the eye.

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Trash!!

By

novembre 03, 2021

Don’t stay at this hotel! Trashed hallways, people living IN the hotel, not clean! You won’t get sleep, constant commotion on each floor with slamming doors, parties, kids roaming off all ages and hours. Rooms were disgusting with torn shower curtains, blown up blow dryer, heat didn’t work, carpet was wet. I came to the hotel for a family member having open heart surgery, no sleep all night, emotional from the surgery and had to deal with this. NEVER AGAIN! The party I was with has the same issues on another floor with a less than a reputable room.

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Customer Service is gone

By

octobre 29, 2021

club

The property was not bad need some updating, short handed on house keeping staff. I understand. But the front desk staff did not seem to be happy to have hotel guest, no one smiled, no one greeted you. When you would ask a question or for assistance they made it seem like it was a problem. If they don't want to be there they should get a different job.
When we got there a guest had to ask for a vacuum because she could not get them to have someone vacuum her room. The front desk staff were just not friendly at all.
Customer Service did not exist at this hotel.

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