 Comentários dos hóspedes
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Experiência geral 4,3
86%
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Customer Service Lacking
ByEB112020!
novembro 19, 2020
I normally stay on the lower level (1st floor) when staying at hotels. After traveling 11 hours to get to Chicago no lower level rooms were available without the waiting so I accepted upper level rooms (3rd floor). We stayed two nights. I know there is Covid but I thought someone would at least empty garbage from the hotel room and bring some extra towels. None of that happened. Also I expected to at least have coffee or some type of breakfast choice like I had at another Holiday Inn. At that particular hotel they had a worker stand behind a table in the food area and pass customers coffee or a breakfast item. Even breakfast in a bag would have been acceptable such as the lunch on the go bags at some hotels. There was no one at the front desk to answer questions when I came down to ask things. They were somewhere else. For the price I expected better.
clean
ByApple313
novembro 09, 2020
The housekeeping do a great job maintaining the hotel lobby and room clean.
Hotel experience
ByDeeMo3118
outubro 28, 2020
Hotel was quiet and near expressway, stores, and restaurants. However hotel charges regular price even though amenities were not available (breakfast, pool, gym). Rooms and facilities need beautification. Walls are dirty/stained and need painting, furniture chipped, rooms smell of an odor, and lamp shades were stained. Really not worth the money charged per night.
Great stay!
ByMsShawna
outubro 14, 2020
We had a great stay for a short trip. The fire alarm went off, but the staff and responders took care of it for us to get back into the building quickly.
Great stay!
ByMsShawna
outubro 14, 2020
We came into town for a funeral under a rewards night given by our daughter. Checkin went smoothly with the front desk expecting us. The fire alarm went off in the middle of the night, and the staff made sure everyone was outside for our own safety until responders could check out the building. Better safe than sorry. Had an excellent stay all around.
clean quiet hotel but no breakfast buffett at the moment
Bycraws
outubro 12, 2020
clean quiet hotel but no ammenties at the moment due to COVID
Coffee available in the morning
ByRangel
setembro 25, 2020
Check in was good, had no issues throughout my stay
Obvious short staff
ByRedglrc
setembro 24, 2020
staff acted worn down and werent helpful, really noisy
remodeling
ByLeslie
setembro 23, 2020
No breakfast or housecleaning available due to COVID. No was ever at front desk. Horrible service
Limited service due to covid 19
ByLela
setembro 22, 2020
Everything was great, hope to come back once covid is over with so I can have more options for breakfast. Limited options was okay for now
Great customer service from every employee
Bykeya
setembro 22, 2020
Everyone I came in contact with was super nice and helpful. Felt very welcomed
Great service
Bydeshunbody0
setembro 09, 2020
I had an amazing experience staying here. They have an amazing staff.