 Guest Reviews
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91%
Recommend This Property
Overall Experience 4.4
91%
Recommend This Property
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Comfortable mattress, side ground floor room was void of external traffic
ByWedding guest
13 July 2021
We will return to Bath and keen to return to your hotel. It is our first visit to a holiday inn express hotel but will definitely use them again.
Kitchen, What kitchen?
ByCaptain
13 July 2021
While the location and room are quite adequate, the availability of the evening menu is way below the standard you would expect. While the first nights stay was when England were playing in the semifinal, only Pizza was available but the second night had no excuse but once again, only pizza was available. Breakfast was also way below the standard you would expect. The only hot food available was bacon and sausages in a dry bap. No beans, eggs, tomatoes. Sorry IHG, but that is not good enough. Staff are friendly and the rooms are of a standard fair. Car parking is £10 per night and is payed for on exit. Good location being just a10min walk into the centre of Bath but next time, I’m more likely to look at another hotel chain before using the HIE
Great Staff
ByDisappointedDora
12 July 2021
Loved the staff
Very handy location
Parking available on site
Good location and value for money
ByTony Christmas
12 July 2021
Great location, good value for money, comfortable rooms
great place to stay
Byph4ever
11 July 2021
Very helpful staff add to this clean and relaxing hotel. The Mint Room opposite is the best Indian Restaurant I have been to and the staff told us to mention we are residents to get 10% off bill.
Bath
ByAli123
11 July 2021
The put me up bed was very lumpy, I was unable to sleep. There was no hot water in the shower
A nice hotel let down by sub standard cleaning
BySmudger01
09 July 2021
Nice hotel but let down by a dirty room. Checked in and friendly professional desk staff. Dropped luggage into room and immediately left to attend a meeting so never inspected the room. On my return I noticed food debris under the round table, flakes of food on the carpet, staining on the skirting boards and the spoons and cups were still dirty from the previous occupant. Looking into the tray that holds the complimentary tea and sugar it was stained brown and mouldy. Tiles in the bathroom were cracked and dirty. This is not acceptable and not even up to basic standards and is especially disappointing given that we are still being impacted by covid. Reported to reception who apparently accepted they have had issues with their contract cleaners.
Short stay in Bath
ByDen5416
08 July 2021
Good comfortable hotel will all the facilities you would need, very comfy bed and a nice modern bathroom with a nice shower. Good distance from the town centre. We had a nice quiet room at the side of the hotel, could be a bit noisy if you were on the road side. Breakfast had a good selection of cereals and bread and pastries, unfortunately no cooked breakfast pre made bacon and sausage baps because of Covid.
We would definitely return
Clean, comfortable and quiet room
Bypcj1
07 July 2021
The room was clean, comfortable and quiet as requested, we slept well and the staff were helpful and polite at all times. Breakfast was disappointing insofar as the layout for self service was badly organised so social distancing was difficult. I would however recommend the hotel for its convenient location and the comfort we experienced. We do however feel that, in the circumstances, the cost was a little excessive.
Overnight Stay
ByPete
06 July 2021
Travelled to Bath for wedding anniversary. Stayed in Hiday Inn great location within walking distance of town and amenities. Had a great stay.
Poor service and rude staff
ByMr not so happy
05 July 2021
Poor attitude if staff, harassed by staff, room air conditioner broke down, poor breakfast, expensive parking, low vfm.
Bath Stay
BySpoon
05 July 2021
First room. TV fault
Second room Air Con faulty
Hotel should check all appliances work