Rated 3.7 out of 5 by 192
Rated 5.0 out of 5.0 by Margaretkuckoo Great hospitality
I am a wheelchair user and require oxygen for my stay. The delivery and collection are handled with great efficiency. The rooms are spacious to enable wheelchair use. The hotel was clean and the staff were very helpful and curteous. The breakfast was fantastic. Plenty of choice hot or cold. My grandchildren have great freedom and love staying at Holiday Inn Express.
August 30, 2015
Rated 5.0 out of 5.0 by Philthefunnel Excellent location - excellent price
I didn't know about this hotel - it is a little gem hiding away! Difficult to find off the Parkway if you follow satnav but once in the facilities, food and room were excellent. Also located next to a large retail park so no shortage of restaurants or things to do.
Would recommend this hotel and will definitely visit again in the future
August 24, 2015
Rated 2.0 out of 5.0 by deejectedtraveller not so great
Staff at greeting were surly and refused to smile or engage in talk.
Shower had no pressure
bed - you could feel the springs.
not that great actually
August 24, 2015
Rated 4.0 out of 5.0 by Prince10 Good location
Very convenient having shopping and leisure facilities of Star City near by. Free complementary onsite parking was great to have especially when travelling with young kids.
August 20, 2015
Rated 5.0 out of 5.0 by philwort Great short stay
Clean. comfortable with a free breakfast and within 20 minutes walk of local train station.
August 19, 2015
Rated 1.0 out of 5.0 by dexter1abcd Do not stay here - dirty and run down
When I first arrived at the hotel, it was like I was a problem for the staff. I did not get a hello and basically 2 words were said to me. Walking to my room through the hallway, the carpet was very stained and run down, just like the hotel. In my room was worse, the carpet was very dirty and stained, and the room just felt unclean and disgusting. I kept my shoes on the whole time until I went to bed. Having my room done up in the morning was not much better, my bed was made and towels were removed but that was about it...for example, the garbage from my room was not removed or changed and stayed there for the 3 nights I was there, nothing was wiped down...I bet it took about 5 minutes to do what was done for my room.
Breakfast was not a big deal...eggs were runny and cold, and everything else was basic.
If I could of moved to a different hotel I would have.
When leaving at 6am, to check out was a big problem to get a "zero" balance bill, took at least 10 minutes to check out, and again about 2 words were said upon checkout, and staff was dressed in a "T"shirt...no uniform...and no I was not asked how my stay was...I think because they already knew.
I do not recommend this hotel and WILL NOT STAY HERE AGAIN!!!!!
August 18, 2015
Rated 2.0 out of 5.0 by Mr trevor Limited choice of food although large rooms
The rooms / hotel is due for a refurb
Food limited choice
Average value for money
Need a vehicle to get around
August 17, 2015
Rated 3.0 out of 5.0 by jenni62 star city
I have stayed on 2 occasions. First time there was a fault with the TV. I reported it but it wasn't fixed. One of the receptionist did come and look at it, checked all the cables were ok (which I had already done).
The second time I wasn't offered a complementary drink or bonus points on arrival. When I mentioned it I was told points would be added. They never were.
Other than those 2 slight niggles the hotel is clean comfortable and located next to Star City which has a selection of places to eat. It is to far to walk into the city center but there is a bus stop at Star City.
Their customer service skills just need polishing a bit but nothing that should put anyone off staying there.
August 11, 2015