 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
80%
Recommend This Property
Overall Experience 3.9
80%
Recommend This Property
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HIE Star City
ByMickrow66
May 03, 2022
Great location for us. You can walk to Star City for restaurant, cinema etc.
Rooms are probably a little tired but we found the hotel to be great value.
Reception/Breakfast staff were very good.
Free parking.
Shortage of some items at breakfast (eggs/hash brown) due to supply issues but overall very good & plenty of other choices.
Entrance
ByBozsid
April 26, 2022
Stay was fine. But one small issue as a non smoker, the main entrance with the ‘smoking bench’ next to it . Could have been more discreet and hidden away from the main entrance possibly.
Superb service, great location, excellent staff
ByHolidaylover8
April 13, 2022
I am an Elite member and I have stayed in many hotels. I can honestly say that I had the best stay at this hotel. The Reception staff were all very helpful, the room was spotless, the breakfast was excellent and a great location.
Well done and thank you to all the staff at the hotel. Can’t wait to return!
Good Hotel - recommend
ByPJD1
March 13, 2022
Good large hotel. Ideal for me, as within a 5-10 minute drive are: McD (walkable), 3 buffet restuarants (2 Indian, 1 Chinese (1 Indian walkable) ), PureGym, tesco, retail park (Fort) with Primark
+ Plenty of free parking spaces
+ Bus from Star city to city centre (25 minutes) £4 return
+ spacious reception / lounge / breakfast seating
+ large rooms
+ good hot water and pressure
+ off a busy road, but quiet inside
+ Reliable wifi
+ By restuarants at Star City
- Key pad entry needed to car park overnight as gate locked (a + for security though)
accessibility issues
Bygraham1111
February 25, 2022
It has been a while since I stayed at this particular hotel. Staff were welcoming and friendly. Room was comfortable but I was disappointed to see a bath in the bathroom. Having booked an accessible room I would expect to see a wheel in shower in the bathroom. Possibly at the time of my booking I should have asked for a wheel in shower in the bathroom as I know there are rooms with these facilities at the hotel
Lovely size room
ByDonna
December 14, 2021
Nice size room clean and fresh, could’ve done with some more biscuits one individual packet between two of us. Comfortable and clean, Room was made up every day.
The staff are a credit to the hotel!
ByBigMxx
December 13, 2021
We thoroughly enjoyed our stay at the hotel, the room was clean and the complimentary tea and coffee was very welcome (2 packs of biscuits might have been better than 1)! My only gripe is the pillows they were so soft and saggy (both the soft and firm ones) and the mattress was a bit hard (but that's my issue as I sleep on a soft mattress at home).
It was the staff that made our stay the best we've had in a while, they couldn't do enough for you and were very friendly and polite and always had a smile on their faces!
Good overall
ByAza165
December 11, 2021
Great staff, room a little dated and could do with a better clean
Nice hotel in a perfect location
ByAndyXL61
December 08, 2021
My son and I travel to Birmingham Star City once a year, we have stayed here before but the last two times we left it too late to book. Not this time thankfully, it's far nicer than all of the others we've stayed in
Excellent Service
ByCitymac
December 04, 2021
From Check-in to Check-out we had a a very enjoyable stay. Friendly and courteous staff provided great service, with a smile!
Decent location with a good room
ByJay Bhatti
December 01, 2021
Despite being located away from the town centre the hotel has a great room and is good value for money with lots of taxis able to pick you up within minutes.
Star City HIE Birmingham
ByBmish
December 01, 2021
Very friendly and helpful staff, especially on reception and at breakfast. Clean and tidy rooms, easy to locate and park close the city centre and M6. Ideal for our visit, and great for somewhere to relax after a long and busy day.
Would happily recommend to friends and family.
:-)