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Holiday Inn Express Birmingham - Star City

Cuckoo Road, Heartlands Parkway Nechells , Birmingham, B7 5SB

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
77%
Recommend This Property

Overall Experience

3.8

based on 822 reviews
77%
Recommend This Property

Ratings Breakdown

822reviews

  • 5 Stars
    312
  • 4 Stars
    261
  • 3 Stars
    110
  • 2 Stars
    74
  • 1 Stars
    65

Comfortable bed and well maintained rooms.

By

November 17, 2019

The staff were polite and friendly. The rooms were spotless and well maintained. It felt quite safe staying there and there was plenty of parking. The only thing I felt that let it down was very small choice of food at breakfast.

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Nice quiet place to stay.

By

November 15, 2019

Used this as a business trip location. It was only 15 minutes from the centre and 4 minutes from restaurants. Hotel food was nice but not much choice. Staff are friendly and attentive. I will be going back.

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Welcoming reception

By

November 12, 2019

club

I arrived late to a warm a friendly receptionist. The hotel is clean.my main issue was a lack of shower gel in the disabled bathroonm and that power sockets were too far from mirrors. Perfectly serviceable and friendly budget stay ;)

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the best express so far

By

November 07, 2019

near perfect staff amenities and food we will be back

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Security and parking

By

November 06, 2019

club

I need to relax knowing I am secure and my belongings are safe and secure and also that I can trust housekeeping staff.
I was slapped with an unnecessary parking ticket for a drop off.
Me I and my partner arrived in different cars, checked in and drove out to our function in both carsWe only registered 1 car that stayed on the hotel.the second one we just moved a suitcase into the other car and checked in in less than 20 min as there was no queue we left the hotel in both cars and left one at our friends hotel.

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Excellent overnight stay.

By

November 05, 2019

club

Have stayed at Holiday Inn express before, Sun City met all my expectations and will continue to stay at this hotel in the future.

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Very poor hotel. Wouldn’t recommend

By

November 03, 2019

club

The staff are rude and not friendly. The rooms are dirty and broken. Not a lot to be excited about. There was no tea in the room or water.
The towels were dirty.
I have a lot of intolerances and was not helped in the slightest with food for breakfast or dinner (as they don’t serve lunch). So I went hungry for my stay when I couldn’t get to the next available shop.
I was charged for using the tea and coffee machine downstairs every day even though I was staying in the hotel. (At £4.99) a day.
The toilets downstairs were disgusting. I went in one morning and there was toilet paper all over the floor and the toilet was NOT clean. Every question was too much for the staff. They all looked like they didn’t want to be there which was incredibly off putting. I will not be staying there again.

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Great service

By

November 02, 2019

club

Business trip well catered for in the middle of industrial Birmingham

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review

By

October 30, 2019

no good totally poor. the 1st impressions are ok perhaps would of had a good night if there wastnt an incident at reception that prevented me and my partner been unable to stay the night.

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Good location

By

October 30, 2019

Very good value for money and nice breakfast was a bonus

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Mr Praise

By

October 30, 2019

Excellent hotel, clean , beds comfortable and good car parking

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Mr

By

October 23, 2019

club

Very clean hotel large bedrooms plenty of space great breakfast plenty of choice

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