 Guest Reviews
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77%
Recommend This Property
Overall Experience 3.8
77%
Recommend This Property
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noisy other guests
Byhotel hopperette
August 09, 2016
unfortunately we picked a night when two coach loads of chinese visitors arrived around 10pm. our room was above the main entrance and all night there were people shouting and loud traffic which made sleep difficult. also no hot water in the shower which may or may not have been due to the amount of guests using it. that being said the room was good, comfortable and we had everything we needed.
great location within walking distance of star city for bars restaurants etc.
would stay again.
Room 221 big, comfy
ByChatbhas
August 06, 2016
Big bedroom. But not cleaned thoroughly to a IHG standards. Wet coffe marks, paper pieces, and stuff belonging to previous guest still on the floor. There were two spiders.
Double beds were comfortable. Slept really well.
Bathroom ... Shabby, wobbly taps and towel rail.
Nice shower cubicle disability friendly.
Nice staff, restaurant needs updating.
In fact I would support any body in the management, if they request IHG to update and refurbish this Hotel. It is in a brilliant location.
Breakfast Facilities
ByJMaxwell
August 05, 2016
It would be useful to have more variety of choice for breakfast..
Over night stay on way north.
BySheila,North Wales
July 27, 2016
We stayed at Holiday Inn Express- Star City on our way back to North Wales to break the journey. We were not disappointed. The hotel was clean and comfortable, and the staff very pleasant and helpful . Would stay again .
Poor A/C
ByAKGa
July 26, 2016
Clear after stay major problems with A/C ---- could not sleep ---- ruined stay
Good service, shame about the breakfast
ByDC1980
July 22, 2016
Breakfast in most hotels these days is going down hill fast and Holiday Inn is apparently no exception.
Luke warm seriously overcooked bacon and poor sausages hardly constitutes a good cooked breakfast!
Service and staff at the hotel is great however and I would stay here again for business without question.
The free carpark is handy, but I would recommend the spaces being a tad bigger as people seem to have trouble parking sensibly so you can get in and out of your vehicle easily.
Biggest let down is the internet, in this day and age it's vital to have good business communications so when I can hardly read my emails in the evening this is a shame, but overall the hotel is good value for money.
star city
Bysaup1
July 12, 2016
Convenient location, clean rooms and friendly staff.
Quiet convenience
Byfray65
July 12, 2016
Not too far away from the city centre and extremely quiet and also excellent value for money. With secure parking included.
Excellent Hotel
Bywarrior1966
July 12, 2016
Great Hotel in great location will return.Breakfast was an added bonus with hot food as well as normal continental
BJMA stay at Birmingham
ByChaudhury
July 06, 2016
Very good value,comfortable bed,friendly staff and attentive,nice lobby
Nice budget hotel, excellent staff
ByJonRa
July 04, 2016
I stayed here with my wife and two 3-year-olds and found it to be excellent value for money. Convenient for both access from the motorway and getting to Star City for a couple of dinners, there wasn't a problem with road noise that I was expecting. The staff were all incredibly kind and helpful. Our room was comfortable but not without problems, although these were minor. The television was small and rather old. Freeview was received via a set-top box that sat next to it and together with all the wires they took up a large amount of the desk space. The TV also hummed quite loudly when on. The Freeview box also kept displaying a nonsensical message in spite of the fact that we hadn't pressed any buttons. The air-con was also rather infuriating. It was quite warm when we stayed and not being able to open the window very much meant trying the AC. However, the cool option didn't go below 18C and it turned itself off after 1-2 minutes everytime. Also, there was a distinct lack of plug sockets available. With the TV and Freeview box taking 2, there was only 1 left on the desk and 1 more located in a hard to reach position behind a curtain. This made charging phones etc. problematic, particularly as you couldn't charge anything by the bed. Like I said, minor issues as the room overall was clean, bright and spacious, the bed was comfortable and the bathroom very nice. Also, the free breakfast was a very welcome bonus considering the already very reasonable price.
Excellent Staff Service
By
July 04, 2016
I stayed one night here on a business trip. The quality of the staff service was second-to-none. The overall condition of the hotel was reasonable, although could do with a bit of an update - my bedroom floor had some stains and marks, although everything was clean.
Overall, my experience of this hotel was a good one.