 Guest Reviews
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74%
Recommend This Property
Overall Experience 3.7
74%
Recommend This Property
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Disgusted
BySaw1
April 18, 2018
Ruined my whole weekend away.was put in a room that smelt totally disgusting. It made my children heave to be sick. Complained to reception. Hotel was fully booked so we couldn't change rooms until the next evening. Staff came with spray. That didn't make a difference. Bed base was all stained. Mirror broken. I had per booked this weekend away for a long time so to be so disappointed was heart breaking for us all. It was for a family gathering which was happening on the Saturday as you can imagine my family felt like we were smelly. Our luggage etc had the disgusting smell on it from the room so did our clothes. I will not be staying at star city again. After coming home I thought maybe I should have asked if we could go to another hotel that holiday inn have. The next afternoon we changed room. On check out the receptionist told me the smell problem was a sewage leak so knowing the room problems the hotel still give the room to us to sleep in. The carpet outside the bathroom door was ringing wet I didn't no we was walking through sewage totally discusted.