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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 798 reviews
91%
Recommend This Property

Ratings Breakdown

798reviews

  • 5 Stars
    454
  • 4 Stars
    237
  • 3 Stars
    72
  • 2 Stars
    18
  • 1 Stars
    17

Reception

By

27 April 2017

club

I would say the stay was average but you only get what you pay for.
The reception area staff were welcoming but the member of staff that was booking us in was a little untidy he had stains all down his tie and uniform looked a little tight and a bit crinkled. He was very nice and chatty.
I do think first impressions count at the front door get that right and it gives a positive start to anyone's stay.

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Great service

By

27 April 2017

club

Really friendly staff. Clean room and comfortable bed. The hotel is situated In a prime position to walk into Cardiff city centre and Cardiff bay. Lovely choice of food for breakfast with good availability and was always being topped up with fresh items.

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Great location

By

27 April 2017

club

Clean and well presented, staff were helpful with local knowledge. Breakfast was a good variety and kept well replenished. An enjoyable stay, thanks

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Excellent service always.

By

25 April 2017

The only time my room heating didn't work. By the time I came back that day a new heater was put in its place. Such wonderful service.

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Holiday Inn Express Cardiff Bay

By

24 April 2017

club

We stayed for three nights - hotel was comfortable - breakfast included in price of room is good and adds to value for money. Only a double bed, upgrading to king size should be a priority. Disappointing evening meal.

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Convenient for city

By

23 April 2017

club

An average hotel convenient for the city centre and the bay area.

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Cardiff

By

23 April 2017

Need more parking and its a cheek to charge ! This survey is to long , takes to much time wish I hadn't even bothered and having to manually write a review is a joke, just like the parking charges.

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Good staff and comfortable room

By

22 April 2017

This hotel was easy to locate and in a fairly quiet area. Car park entrance confusing. Staff very friendly and helpful. Good breakfast.

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Bed was great

By

21 April 2017

Holiday inn is one of the best to stay inn always clean great staff good food and you always get a great night sleep

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Rugby trip over Easter weekend

By

21 April 2017

club

Trip to rugby weekend with son and stayed at a very convenient hotel. Good service from staff throughout and an acceptable room.

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Excellent location, good clean stay

By

20 April 2017

For my friends and family on this stay the hotel is excellent located within 10 minute walk to the bay. The lake outside is brilliant for an early morning jog circuit. Staff couldn't be more helpful.

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Relaxing and fairly central

By

18 April 2017

club

Another enjoyable stay, our 3rd visit to the Cardiff Garden show.A pleasant surroundings and feels safe.

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