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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.4

based on 811 reviews
90%
Recommend This Property

Ratings Breakdown

811reviews

  • 5 Stars
    534
  • 4 Stars
    151
  • 3 Stars
    67
  • 2 Stars
    37
  • 1 Stars
    22

First Holiday Inn Express I've had to give a poor rating

By

25 July 2017

platinumelite

I stayed here for one night recently. First, they could not accept my IHG platinum Rewards card. The beds were terrible and we couldn't sleep. I had problems with the key card every time I used it. While the staff wasn't rude, they just had a general unconcerned attitude. I never got an apology about any of the problems I had and wasn't even asked about my stay when I checked out. My biggest problem was that the cleanliness was not up to what I usually expect from an IHG hotel. I travel for work, so I stay in a lot of hotels and review for a travel website and this is the first Holiday Inn Express I've given a bad rating. It certainly has downgraded my opinion of the hotel chain.

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Quick overnight stay

By

24 July 2017

club

Hotel was convenient to my plans for the next day. The room was clean and comfortable. The price wasn't as good as I'd like for just an overnight stay outside of chattanooga.

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Service was excellent

By

24 July 2017

club

the service was great and the room was too. Great location for Lookout Mt.

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Great service

By

24 July 2017

platinumelite

great service and the people were very helpful and the rooms where clean

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1st stop

By

23 July 2017

club

This was our first stop on a 12 day driving tour of the eastern US. We really enjoyed the Chattanooga area and would recommend this hotel.

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Nice Facility

By

23 July 2017

platinumelite

Staff are great. The main complaint is the fluctuation of rate throughout the stay. I don't get charged more at Logans because they are full and I don't except to be charged more because you have less rooms available. You should charge less so you can fill all of them.

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Great CLEAN place to stay

By

20 July 2017

club

We stayed two nights at this Holiday Inn. The staff went above and beyond to make our stay perfect. They were very accommodating considering I had forgotten some toiletries...they gave me complimentary toothpaste and toothbrush. We will be staying here again in the future.

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Very Happy with stay

By

20 July 2017

club

We were not disappointed with the service or accommodations at the hotel. The staff was friendly and the breakfast was great! Love the additon of Kuerig's in the room!

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Room Cleanliness

By

19 July 2017

My room had an odor of urine. The shower had a dirt ring

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Great Location and Free Breakfast

By

18 July 2017

platinumelite

They did a good job of providing us with a comfortable accommodation. The breakfast variety was excellent. The hotel is a little bit older than others I've stayed in but well maintained. The check in was good. My only complaint would be that the check out agent wasn't friendly and didn't say a word to me.

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Great hotel

By

16 July 2017

club

Guest rooms were great and staff very friendly. Room was very spacious and comfortable.

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Vacation

By

16 July 2017

club

Beds are good florr was wet one of the keys did not work and toilet was clogged other than that it was ok

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