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Holiday Inn Express & Suites Chattanooga-Lookout Mtn

3710 Modern Industries Parkway , Chattanooga, Tennessee 37419

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.3

based on 1383 reviews
86%
Recommend This Property

Ratings Breakdown

1383reviews

  • 5 Stars
    832
  • 4 Stars
    292
  • 3 Stars
    118
  • 2 Stars
    88
  • 1 Stars
    53

Guest

By

November 11, 2019

Good service clean beds comfortable room some noise from highway

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HIE Chattanooga

By

November 09, 2019

This is our usual stop when traveling south; however, the hotel is still dealing with their remodeling, and because their internet provider hadn't gotten their service back up, the hotel guests were without internet service.
Because the room's fridge and freezer wasn't working properly, I wasn't able to put my big bag of refrigerated food in the fridge and keep the ice packs frozen. The staff didn't have another available refrigerator, so they helped the best they could - we came up with the idea of getting bags of ice and putting them inside my cooler bag.
The staff had a harrowing night -- people were really upset that there wasn't any internet service in their rooms. I hope that the issue was resolved within the next few days for them.

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Always a great place to stay.

By

November 08, 2019

Great staff and clean rooms area seem to be very safe with great open parking also. Very close to Wal Mart and a variety of good places to eat.

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Mixed feelings

By

November 07, 2019

club

Not the cleanest of rooms, at least ours was not, the bathroom in particular could have used a good scrubbing. The staff was very pleasant. The beds were comfy and pillows were great. I think between maintenance and housekeeping they could do a bit better. The entrance area and lobby was very clean and inviting.

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Dbl. booked room

By

November 06, 2019

Thought we were being broken into our room at 11pm. Turns out the staff resold our room to another customer. Very scary for sure!!!!

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Very comfortable bed!

By

November 05, 2019

club

Wish I had that mattress at home! Only problem was traffic noise. Put in earplugs and slept like a baby.

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Good night sleep

By

November 04, 2019

Good night sleep. Overall the staff was very friendly the hotel was quiet at night the beds were comfortable in the room temperature was very good. I would definitely recommend this hotel if you’re traveling through the area

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Bad shower

By

November 03, 2019

The shower did not work properly. Lot of interstate road noise. Otherwise a good place to stay.

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Clean room but no WiFi during our 4 night stay

By

November 03, 2019

The Wi-Fi did not work at all during our four night stay. They did not serve yogurt for breakfast which they serve it every other holiday inn express that we’ve ever stayed at and one we stayed out after we left this hotel. The bananas served were bruised every day and look like they should’ve been thrown away. The wait staff mainly sat there and read the newspaper and didn’t refill the empty food items until a guest asked for them to be restocked. They were out of tea bags. Our room was clean, quiet and well laid out.

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Comfortable and good location

By

October 30, 2019

platinumelite

I enjoy staying here with my family. We took a short weekend getaway from Atlanta to visit Chattanooga Tennessee. The hotel staff were very nice and checkin was quick and simple. Even though this location is not near the city there are still many choices of restaurant nearby. The room has a great view of the mountain. It's beautiful in the morning.

The only negative was our room had a wet smell and hotel is not as nice as other Holiday inn. Coffee and cookies was good, but for some reason the hot water container was always empty. The breakfast area is small so it can get crowded during breakfast time.

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Holiday Inn On the Road Again!

By

October 29, 2019

club

I was in Chattanooga for both business and leisure. I chose this hotel because I am a Rewards Club Member and I've stayed at this location before. It is close to the city but not to close. It is conveniently located to the city's attractions. The hotel is nice and comfortable and the staff was friendly and helpful. I would definitely stay here again when returning to Chattanooga.

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Excellent

By

October 29, 2019

platinumelite

Excellent facilities, service and location. One of if not the best IHG facilities that we have experienced in our 10 years.

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