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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.1

based on 782 reviews
87%
Recommend This Property

Ratings Breakdown

782reviews

  • 5 Stars
    353
  • 4 Stars
    263
  • 3 Stars
    94
  • 2 Stars
    38
  • 1 Stars
    34

Poor bed comfort. SOME staff poor, some staff great.

By

25 March 2017

platinumelite

Check in was very, very friendly. Check out was poor and the mattress was as soft as a waterbed.

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Could be so much better

By

24 March 2017

We stayed here prior to an early morning flight and for that purpose it is very convenient.
The late check in was very efficient and friendly but the inaccurate check in systems did not recognise my PLATINUM status recording me as GOLD despite this having been corrected in the IHG Rewards system. Sadly the room was very disappointing even for a budget hotel. The bed had the softest, most uncomfortable mattress we have ever experienced and the toilet was badly stained and unclean although we did not notice that until we used it prior to going to bed and too late to point out.
The hotel was very quiet and breakfast was quick and good.
Check out was again disappointing as we stood at the desk for some time before the busy receptionist acknowledged our presence - she appeared to be the manager.

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Working nights

By

23 March 2017

platinumelite

Working nights means I needed quality uninterrupted sleep during the day which I got even though the hotel is so central with a main road running round it. The room was spotless and the bed was comfortable. The food in the harvester opposite was fabulous and only the breakfast in the hotel was a bit basic but was enough for me as I was going to sleep anyway

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Comfortable bed, nothing special but did the job

By

22 March 2017

club

Room good as usual, comfy bed and pillows, shame about the bathroom fan going all night, need earplugs if you are a light sleeper. Not very big choice at breakfast, few cooked items and continental consisted of a few croissants or muffins - no cold cuts so not really continental! Okay if you like cereal and toast, but as much as you wanted of everything including tea and coffee. Functional stay rather than a destination.

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Good value, no frills

By

21 March 2017

club

Unfortunately the stay was coloured by having a room by a generator, or similar droning motor, and by having neighbours who partied well into the early hours. We managed to get another room, but it is no fun to move rooms at 2.30am!

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Good stopover

By

18 March 2017

Comfy bed, very clean and quiet. Reasonably priced.

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Convenient location

By

18 March 2017

club

Good overall stay but it can be noisy if you are in an outer room due to hotel being in the middle of an island and the road can be at room level. Harvester on site for dinner, breakfast the usual offering a continental plus type. Parking is also charged at £7. Super sized beds and shower only in bathroom. I will return.

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Good Service

By

17 March 2017

platinumelite

Great hotel with easy access and parking. Hotel itself is as you would expect from a Holiday Inn Express.
Will use again

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stress free

By

15 March 2017

club

Staying before flying out of Gatwick Airport staff were very good and booked an early morning taxi for us. Also staying on our return.

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Staffs knowledge

By

12 March 2017

club

The staff were very well briefed regarding cross contamination of gluten foods

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Great hotel

By

10 March 2017

club

Stayed overnight before catching a flight home. Great location, lovely modern rooms and comfortable beds. We stayed in a recently refurbished room..very tastefully done.

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Very poor breakfast

By

10 March 2017

My daughter and I stayed here for a dance competition. We had friends who stayed in a cheaper hotel but had really good breakfast with great choices. The breakfast was poor with the same food each day, very limited choice and stale croissants.

My daighter's bed was very uncomfortable. My bed was comfortable and shower good.

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