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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.1

based on 903 reviews
87%
Recommend This Property

Ratings Breakdown

903reviews

  • 5 Stars
    412
  • 4 Stars
    301
  • 3 Stars
    105
  • 2 Stars
    46
  • 1 Stars
    39

A little less lovely than expected

By

16 August 2017

club

I have stayed at a number of holiday inns over the past few years and they're usually pretty good. I always feel the staff have been chosen for their pleasant manner and the rooms and inclusive breakfast and wi-fi usually make the overall price palateable. But not this one.

The cost of overnight parking is £7.00 per night. As two of us travelled independently that was £28.00 unexpected extra pounds and no space available near the hotel as the staff had a policy of " reserving" spaces for their guests.
Unfortunately the member of staff I spoke to on Saturday was surly and unhelpful shadowing the pleasant Sunday staff.

Not enough tea and coffee and a heaving breakfast room.

The rest was good. The cleaning staff were unsung heroes returning our room to pristine condition through the day and the breakfast room staff were friendly .
The bed was okay, pillows were as expected and room fairly quiet.

I was disappointed and won't go back to that hotel but still have faith in the overall brand.

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Noisey morning from kitchen staff

By

16 August 2017

we stayed at this hotel so we would not have to drive home after our holiday and be able to wake up refreshed the following morning. this was spoilt by the kitchen staff being very noisy from 06:00. if you stay request a room away from the kitchen.

On booking out I raised this and was told the kitchen staff would be spoken to.

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The worst holiday Inn ever

By

13 August 2017

Staff are poor under trained, more focus on carpark revenues for holiday makers than hotel guests, very noisy at night the walls and ceiling g must be made of paper.

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good after long flyt

By

12 August 2017

club

room and staff were good having flown for 4 hrs and travelled for 7hrs.

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Overnight airport stay

By

06 August 2017

club

Excellent welcome from reception at arrival and so easy to get to Gatwick Airport.

Only issue was the pull out bed which my daughter found unite uncomfortable. Fine for one night but might have caused problems for a longer stay.

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Gatwick stay

By

03 August 2017

club

Excellent staff and breakfast
Would have like a fridge in room as my husband is diabetic and needs to keep insulin cool
Great restaurant in grounds

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Comfortable and great service

By

03 August 2017

I am very happy with stafff hospitality and service

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Ideal if travelling from gatwick

By

02 August 2017

club

This hotel was easy to check in, polite staff, rooms very clean and had a harvester restaurant across the car park which was great.
Free WiFi which was great and we booked the room/breakfast and holiday parking which was very easy to find and about a 10 min drive away. The only one thing that was disappointing was the breakfast. I've stayed with Holiday Inn before and had a great breakfast the full works, but maybe the Express is different as there was not the choice you would normally get with a holiday inn but it was ok.
I would use this hotel again it was very nice.

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Comfort

By

02 August 2017

club

Comfortable.. it would have great to have a shuttle bus service.

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Good location

By

01 August 2017

club

First time I have used a holiday inn express, pleasantly surprised. Good location, only 10 mins from the airport

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On my way to the Gatwick Airport

By

01 August 2017

Stayed here one night on my way to Barcelona for holiday. The facilities were nice and the staff friendly albeit the ammendities were basic. It is an express after all. We were accommodated well with our baby and our room was clean and quiet. We took advantage of late check out as Gold members and there was no problems.

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Very good overnight hotel

By

30 July 2017

club

No problems good nights sleep before holidays close to Harvester food and pub outlet car parking for up to 15 days

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