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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.1

based on 831 reviews
87%
Recommend This Property

Ratings Breakdown

831reviews

  • 5 Stars
    381
  • 4 Stars
    275
  • 3 Stars
    100
  • 2 Stars
    40
  • 1 Stars
    35

Excellent stay.

By

May 22, 2017

club

Excellent overall. Just wished there was a shuttle service to the airport.

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Lovely Location

By

May 19, 2017

Arrived and check in was a breeze were informed our room is on the ground level, which was great as I didn't have to carry all my luggage upstairs etc., was very glad for that. I had an early start the following morning and the breakfast was good, did not like the scrambled eggs and where is the bacon - why don't Holiday Inn do BACON. We stayed for two nights and only issue I had were the double doors in the corridor when people walked through them they made a loud bang woke me up several times.

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Room and shower good....

By

May 18, 2017

club

Room and shower good but the mattress was very uncomfortable.

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Breakfast is a shambles

By

May 17, 2017

club

Breakfast started at 6.30am and by 6.45am most of the breakfast items had already gone. After waiting 45 minutes items still had not been replenished. There was even a lack of mugs for tea and coffee of which I had to return to my room and get the mugs that were for complimentary in-room drinks. Also the juice machine was out of order!

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Ideal for overnight

By

May 16, 2017

club

This hotel is ideal for an overnight stay prior to a flight ,10 minutes from airport with all the facilities and a place to eat

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Very nice

By

May 16, 2017

club

Simple, clean, easy, could not ask for more! Definitely will be back

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spacious room, nice breakfast

By

May 15, 2017

club

room is big and spacious. breakfast is plenty and good. reception is responsive to the requests or questions. easy reach by public transport from the airport. highly recommend it!

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Convenient and clean

By

May 12, 2017

platinumelite

Just a bus ride from the airport, the room was clean and the bed was comfortable. The bathroom was small, but functional. Not as many breakfast choices as in the U.S., but the basics are there. This property is recommended.

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Good first experience

By

May 12, 2017

club

Never used Holiday Inn express before and was pleasantly surprised. The bedrooms where clean and tidy with good quiet air conditioning. Nice early breakfast service as well but no bacon on offer.

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Good Value Stay

By

May 09, 2017

Comfortable hotel, easy access to Gatwick airport, Harvester restaurant on site, polite front desk, clean room, great shower, good wifi, average but free breakfast. Great value.

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Comfortable and clean

By

May 08, 2017

The Holiday Inn Express near Gatwick is not too convenient for the Airport but it is comfortable and clean and the staff are friendly and welcoming. The rooms are small if you are staying as a family and use the sofabed however, the hotel is great value for money.

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Good stay for brief business trip

By

May 07, 2017

The staff were very friendly and approachable, the free wi-fi worked perfectly throughout the hotel, the breakfast offering was good and tasty, my room was very comfortable and I had a great night's sleep.
I also liked the lobby bar. It was a nice area to unwind in and was open all hours.

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