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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.1

based on 812 reviews
87%
Recommend This Property

Ratings Breakdown

812reviews

  • 5 Stars
    370
  • 4 Stars
    269
  • 3 Stars
    99
  • 2 Stars
    39
  • 1 Stars
    35

1st timer with IHG.

By

April 28, 2017

club

First time using IHG, and quite pleased with the experience.
A nice welcome at the front desk, and a nice clean room with good amenities and a big bed.
However the room wasn't what I booked, but was fine for our needs - so no complaint necessary.
The harvester across the car park was pleasant for dinner - but the food was not great. The staff were good and the food served very quickly - so good marks for that.
Can't comment on the rest of the hotel facilities (bar, restaurant or breakfast) as we didn't use them.

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Comfortable

By

April 28, 2017

club

Altogether a comfortable stay.
Items were missing from room when we arrived but this was quickly sorted.
There was no food available, apart from breakfast, but there was a good pub across the car park.
I object having to pay a further £7 per night for car parking.

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Breakfast choices

By

April 27, 2017

club

Add more fruit, like banana. Increase choices and would like to have some oriental breakfast items.

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Good airport hotel

By

April 27, 2017

Reasonably close for an early morning drive to the airport. Decent old

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over night stay

By

April 27, 2017

club

room was clean unfortunately no toiletries provided as stated on the web site. early morning call was over looked so recommend you taking an alarm with you for the wake up call .

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Disappointing

By

April 25, 2017

club

Noisy room, uncomfortable beds, ran out of everything at breakfast both days including coffee and cutlery!
Unfriendly staff.

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gatwick

By

April 25, 2017

club

average hotel, additional charges to park, poor breakfast

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Good value for money

By

April 24, 2017

Good facility close to Gatwick airport, with good parking space at reasonable price . Also close to town which allows to have a walk. A nice pub just across the street.

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Suitable for quick stay

By

April 24, 2017

Hotel is a standard Holiday Inn Express and you get what is expected, hotel was clean and tidy and met our needs before travelling to Gatwick.

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Good but parking should be included

By

April 22, 2017

Really nice Express but I had to pay for a full nights parking even though we were only there for half the night.

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Good clean hotel

By

April 22, 2017

Good clean hotel, staff are welcoming and friendly, close to Gatwick airport and Crawley town centre too

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Adequate but breakfast always poor

By

April 22, 2017

Stay here once a fortnight. Staff good breakfast always cold.

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