 Guest Reviews
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94%
Recommend This Property
Overall Experience 4.7
94%
Recommend This Property
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Safe and close to O'Hare Airport
ByLevio1
25 June 2022
The room and the property were both immaculate. The hotel felt safe and secure even though it is located practically in the shadow of O'Hare Airport!
Nice clean rooms, very friendly staff- convenient location
ByFFlyer101
22 June 2022
Very clean room and friendly staff. We used the hotel for a park and fly; the location is very good with only a short ride to the airport. On our return flight I had called to let them know we needed a pick up. Baggage claim had some delays and the driver waited for us so we didn't have to wait for the next shuttle.
Great service at reception
ByBerom
22 June 2022
The front desk staff were very cordial and apologized for the wait at check in. I was provided with great service with a smile.
CLEAN, COMFY, & CONVENIENT!
BySnail & Cephalopod Lover
17 June 2022
We were very surprised by the newness, cleanliness, and comfort of this hotel. We had been previously staying at the nearby Holiday Inn, now under the Sonesta name. Surprisingly, we found this hotel to be every bit as nice, perhaps even better! It only lacks the great restaurant, Harry Caray's, at the other property; however, it is so close by we ate our dinner there and drove the one minute to this Holiday Inn & Suites to spend the night. The bed was absolutely lovely - entirely comfortable, even luxurious with its beautiful pillows and sheets. We both slept extremely well despite our early morning rise to catch a plane. The included hotel breakfast was especially good with a better variety than most in a very clean, pleasant area. The shuttle to O'Hare was excellent and on time. All was clean, comfortable, and convenient. We'll be back!!!
Expired food
ByAuring1
15 June 2022
On June 14, hard boiled eggs had an expiration date of June 9.
Excellent base for relaxing stay
Bypatricia
03 June 2022
We had a fantastic stay at this hotel close to airport and links to city staff were helpful and efficient would recommend this hotel
Comfortable bed
ByMidwestTraveler22
02 June 2022
Overnight Layover in Chicago to visit a friend. Flight was canceled and I was shuttled to Chicago, so I was too late to see my friend. Room was clean, bed comfortable and shower felt wonderful. Noise from commuter train in back of hotel was drowned out by choosing "fan on" on the thermostat. My morning breakfast was lacking in quality that I am used to seeing from a Holiday Inn Express Suites. Would recommend only if you need to be near airport as the shuttles are now back running.
Everything was great.
ByMsAshBei
31 May 2022
The room was comfy. Sometimes hotel rooms are terrible but it was just like sleeping at home. The staff was incredible and helped us with everything we needed. I was very pleasantly surprised with our experience.
Location and Friendliness
ByIckie79
30 May 2022
We stay at this hotel a lot when visiting Chicago. It's a short drive to the Blue Line station and also downtown. The staff is always friendly and the hotel is clean. We'll be back again soon.
Ease of access and comfortability for travelers
ByCheesehead23
29 May 2022
Wonderful staff and facilities. Travel the next day took only 10 minutes was wonderful. We would stay there again and will plan on it every time plan on using ORD for travel. Very convenient and a great experience.
Convenient
ByBre T
27 May 2022
This hotel was wonderful to stay at. I had no issues with parking at the hotel and it is located just a couple minutes away from the airport rental car return ramp.
Excellent
ByRB291
26 May 2022
Quick overnight stay for Airport Travel. Excellent service, and shuttle. Very updated and clean hotel. Super Staff! Missed breakfast due to flight. Grabbed some snacks at desk.