 Guest Reviews
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Recommend This Property
Overall Experience 4.9
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Recommend This Property
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Great hotel - shuttle service needs improvement.
ByBadgerFan12
February 21, 2020
Everything was great - the hotel is new, clean, comfortable. The shuttle service after returning from a trip wasn't great. We called and were told a shuttle was coming and then 30 minutes later we were still waiting. Called again, no shuttle was coming and they said they would send one in 10 minutes.
Convenience to airport and friendly staff
ByGrandma
February 19, 2020
Disappointed with the use of take-away/throw-away drinking cups etc.
Disappointed with the use of throw-away plates etc for breakfast.
Need to use glass and ceramics which are washable and recyclable.
We need to be proactive with caring for the planet.
New hotel
ByKevin50
February 17, 2020
Great place to stay if catching a plane. Or just for fun
Nice and new airport hotel.
ByCurt
February 13, 2020
Very new hotel, with very convenient shuttle to airport.
Work trip
BySamuel
February 13, 2020
This place is clean and new. The staff are friendly and the breakfast was fantastic! The hotel was convenient to the airport and many restaurants and entertainment.
Flight cancellation brought us here....
ByJustme
February 12, 2020
...super comfortable and clean. Pleasant and helpful staff. Large bathroom and shower, extra towels, real toiletries.
Must stay
BySkies
February 11, 2020
Excellent experience this will be my new hotel at the ord airport
Holiday Inn Express O’Hare
Bymimikc
February 11, 2020
Great for an overnight stay with early flight. Everyone had great customer service- from Shuttle drivers to front desk. All were great.
Brand new
ByAndrew
February 09, 2020
Hotel is brand new. Everything was clean. Only problems were that the shower leaked water onto the bathroom floor and the wall heating/cooling unit was always on (even when the thermostat was turned off). There was a fan in the unit that could not be turned off (we checked with front desk). It did create white noise, which might be beneficial near the airport, but it was a bit louder than I expected. When the unit actually did turn on, it was quite loud. The "always on" fan ultimately did not cause a problem. My wife thought it would prevent her from sleeping, but she actually woke up the next morning feeling like she got a great night's sleep.
Nice new hotel
ByCLHH
February 09, 2020
The cleanliness of a new hotel was nice, the staff was exceptional including the shuttle and front desk. The bathroom sink had a problem with the hot water and The pillows didn’t appear to be fresh, I kept smelling what appeared to me to be someone’s body odor on the pillows. Overall it was a nice stay and the hotel staff did effectively compensate me for the issues with my room. I am very satisfied and would stay there again.
hotel stay
ByShari
February 04, 2020
I would recommend this hotel. Front desk excellent! Very Clean and comfortable. We were a little concerned there would be noise from the planes but never heard any noise at all. Breakfast was very good with a nice selection.Staff made sure it was well stocked at all times. Very good value!
Great location/Great Staff
ByJCha
January 29, 2020
New hotel with excellent access to the airport. The rooms were quiet with no air traffic noise discernible, and well appointed.