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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.6

based on 512 reviews
94%
Recommend This Property

Ratings Breakdown

512reviews

  • 5 Stars
    364
  • 4 Stars
    103
  • 3 Stars
    20
  • 2 Stars
    13
  • 1 Stars
    12

Great location and staff - Room amenties could use updating

By

20 November 2017

Great stay overall that this Holiday Inn Express on our way back from Chico. Very easy on/off the freeway - very near Starbucks and many other restaurants, Target, etc for easy walking.

Hotel lobby was very nice and staff was great. I was traveling with my 2 teenage boys, so stayed in a 2 queen + sofa bed at end of hallway, The sofa-bed area is a little area by itself which my younger son really liked. The sofa bed was comfy as were the queens. However, the extra sheets for the sofa bed were sort of wadded up in the closet. I'm used to having a plastic zippered bag at other IHG properties with the sheets etc nicely folded. There was no comforter, but only a small blanket which didn't cover the width of the sofa bed. The sheets were fine though and my son is usually warm, so we didn't worry about it at the time. We should have asked for a comforter... Also, I also prefer when the sofa beds are already made up. At other brand hotels this is always the case, but IHG hotels, the sofa beds are often not made.

The HVAC was old and we made the mistake of turning down the temperature (the room was set to 75 but comfortable when we came in). I didn't want the heater to kick on so turned to 72, but then the AC ended up running during the night and the room was an ice box at 4:00AM waking up my son on the soft bed as the air was blowing on him. I then turned on the heater and got that burning smell of dust as the heater likely hadn't been used all summer (we stayed in November).

Overall, the room just feels dated. The microwave is an older model with the turn wheel to set the amount of time and "dings" when done. The refrig was fine, but the cabinet both were in looked pretty old. Nice flat TV and modern work chair but desk and couch table are dated. Breakfast area is similarly dated. Area is clean and very usable but tables and chairs have seen better days.

Staff was super friendly and attentive. At other IHG properties, there are sometimes cookies or mints out in the evening or water in a dispenser. We arrived around 7:30PM on a Saturday and nothing was out. I don't think this is part of their practice.

Breakfast was the standard Holiday Inn Express Breakfast served warm and tasty. I would like to see them add brown sugar for the oatmeal and move from styrofoam plates to paper plates and bowls or offer paper as an option.

Definitely would stay again if passing through.

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